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CCleaner Pro Lifetime Licence - why has it expired?

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1 hour ago, wazzyl said:

To be honest guys,

I had a license for Malwarebytes and Ccleaner and it said about the expiration date: Never 
And now both are not working anymore, explain this to me and the whole community who started with ccleaner and malware since day 1, you guys from Piriform just tell LIES! I'm done with this crap... And then also something else about the price it's not fair!

I'm done with this....

Piriform don't publish Malwarebytes. It's a different company, so there's not much point complaining about it here................ unless you know something I don't.

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I do know something about the situation with Malwarebytes licences, they have tightened up on their checking of licences and this has had 2 effects.

Just to note that Malwarebytes no longer issue new lifetime licences - but do still honour existing lifetime licences.
So if you see a Malwarebytes 'Lifetime Licence' for sale or a licence for multiple installations then it's almost certainly a fake or scam.
(I say 'almost certainly' because there are a very, very, few genuine lifetime licences still held by authorised resellers who bought a large block and still have a few left).

The first issue that has arisen is that there are/were a lot of counterfeit/cracked licences out there, bought off e-bay and the like.
These have always been blocked where identified, MB have just recently got better at identifying and blocking them.

The second issue is that although genuine lifetime licences were only ever for one (lifetime) installation on one machine, the MB licence server would allow leeway of up to 3 installations to make transfering your valid licence to a new machine easier.
So some people have been using this leeway to use one licence on more than one machine, and some have even been buying one licence and then selling it 3 times. (e-bay again).

MB changed the process of moving a valid licence from one machine to another and so are more strictly enforcing the one licence one machine rule.
If you want it on more than one machine then you need more than one licence, or a multiple or business licence.

You can see Malwarebytes official statement about lifetime licences and those issues here: https://forums.malwarebytes.com/topic/249277-lifetime-license-issue/
If you are having issues with your Malwarebytes licence then see this: https://forums.malwarebytes.com/topic/249141-having-licensing-issues-after-a-malwarebytes-upgrade/

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Greetings everyone, I hope everyone is doing well.  I hope the moderators are dealing with the stress okay.

Never in my life would I thought I would ever have to create an account just to post to the piriform forums.  I'm here to correct some inaccurate data from the moderators and posters of piriform and I hope to reveal some practices that most of you have already seen.

I reinstalled CCleaner recently (due to something I can't remember) and it already had my license info onboard and I got a popup message saying that it had expired.  I decided to pull my license from my email and put it in CCleaner.  I get the same message popup stating that it was still expired, which was odd because I've gone how many years without it expired?  Why now?  How odd, how strange.  Strange indeed.  It says it expired over 5 years ago, yet I'm just now getting the message.  Maybe I shouldn't have updated to the latest version.  o.O

So I went and checked my email again and verified a few things.  One, I purchased it over 5 years ago, check.  Two, the invoice didn't mention anything about a one year subscription, check.  Three, the invoice didn't mention anything about an expiration date, check.  So being the confused person I am, I went online and found this thread and read just the first page and found some serious discrepancies.

Nergal mentioned that he's been here since dinosaurs roamed the earth, so he should know what people are going through, yet there's conflict between what he's saying and a lot of what others are saying.  Ben the CC guy, who only just joined a couple months before the thread started, is a company man, or so I believe.  He should know exactly what's going on.  He tells everybody what's what, yet, there's conflict between what he's saying and a lot of what others are saying.  There's a lot more that happened on page 1.  I highly recommend grabbing some popcorn and your favorite scroller and enjoy page 1.

With that said, I'm here because I'm with the masses, I'm with the snotty goo that's in your living room taking up your space, getting in-between your seat cushions that's hard to get out.  That's right, I too had a life-time membership thing-whatever it's called that turned into a yearly subscription, or so I thought.

After reading page 1 I decided to do my own research.  Thank you Ben for helping us all out with the Way-Back Machine.  You made my life that much easier in helping me find what I was looking for.  I has a clickster for you:

https://web.archive.org/web/20150210075835/http://www.piriform.com/ccleaner

https://web.archive.org/web/20150208080809/http://www.piriform.com/ccleaner/features

https://web.archive.org/web/20150315065342/https://secure.piriform.com/502/uurl-mgxgn8eqih

https://web.archive.org/web/20150208090628/http://www.piriform.com/ccleaner/faq

Nowhere, ANYWHERE does it say.... yearly subscription.  But also, nowhere anywhere does it say lifetime.  Neither are presented/listed.  But because it doesn't say yearly subscription, you can't charge a yearly subscription, but you could put a time limit on it.  However, depending on the EULA/terms and conditions, if they are allowed to change on a purchase, they could allow an expiration to allow.  If not, then federal FTC false advertising laws are possibly broken if you're US based and a potential class-action lawsuit could follow, but hey, I'm getting ahead of myself.  My apologies, I'm certain this is all just an honest mistake.

But let's be real here, a company took over piriform and they want to turn CCleaner into a money making machine.  What's the best way to do that?  Change the EULA and terms and conditions.  If it's even in the documents to allow said documents to be changed in the first place, then they are fine.  But that's for fancy-pants lawyers to figure out.

I hope this helps everyone.  Questions, comments, concerns?  Let me know.

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Despite this thread going on for around a year, it's only recently been clarified that the product was indeed sold by version in the past but has changed over the years into a subscription product. The problem is that people were able to keep updating to the latest version without realising they were updating into a different kind of product. Because Piriform didn't actively enforce the subscription requirement on people who had originally bought a version based product most customers weren't aware of this until Avast took over and did enforce it.

However, you should be able to continue to use your original version without having to start paying an annual subscription and indeed by my experience, all the way up to version 5.58.7209 which was published on June 6th this year. You do need to turn off automatic updates though or you will find yourself updated into a subscription version.

Since the recent discussion regarding the Filehippo archives, I can confirm they are working again so you should be able to download the version you need via this page:

https://filehippo.com/download_ccleaner/history/

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15 hours ago, Derek_S said:

Despite this thread going on for around a year, it's only recently been clarified that the product was indeed sold by version in the past but has changed over the years into a subscription product. The problem is that people were able to keep updating to the latest version without realising they were updating into a different kind of product. Because Piriform didn't actively enforce the subscription requirement on people who had originally bought a version based product most customers weren't aware of this until Avast took over and did enforce it.

However, you should be able to continue to use your original version without having to start paying an annual subscription and indeed by my experience, all the way up to version 5.58.7209 which was published on June 6th this year. You do need to turn off automatic updates though or you will find yourself updated into a subscription version.

Since the recent discussion regarding the Filehippo archives, I can confirm they are working again so you should be able to download the version you need via this page:

https://filehippo.com/download_ccleaner/history/

Worked wonderfully, thank you.

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