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CCleaner Pro Lifetime Licence - why has it expired?

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The thing that most of us are complaining about though, is that we went all the way through the purchase without seeing any mention of a subscription. Not only that, we went some further years before we were suddenly asked for more money out of the blue.

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So I myself have been using ccleaner for years.  I made a one time purchase, god knows how long ago.  I actually kept my laptop in good condition and had it for several years.  In 2016 I did a factory reset(not sure if this was the time of windows 10 release or not, my laptop started as windows 7).  So today I finally decided to upgrade my computer, as I only really use it for personal finance and bills, but the old one was slowing down a bit.  I installed the free version of ccleaner, noticed there was no where to input a key.  Downloaded the professional free trial and went to insert my key and sure enough it said it was expired.  I remember getting an email a couple years back saying it was about to expire and I laughed it off like no, that was a one time purchase.  Nevertheless, my key did not work and I did some investigating.  Though I don't have my original receipt, I do have the copy of my key request back in 2016.  

You'll notice that the key request back in 2016 had no expiration and yes, it was installed on my laptop until I wiped it a couple months ago.  

In the second picture, you will see the key request I put in for today that now has an expiration date of 2015, note that the request for the key my first time around was in 2016 and in 2016 my key had no expiration.  Yet, somehow in 2019, my key is now expired in 2015.  Everything people are saying is true for long term users. 

Everybody is saying that it's always been subscription based, yet it hasn't.  What may have been a subscription were automatic updates and support.  Yet, lets all be real right now.  Most of us who use this program, don't need support.  I personally disabled automatic updates because they annoy me and I'd prefer to manually update when I receive a notification.  As for the pro edition, it had no expiration date, even in 2016.

I sure wish someone had a copy of the terms and conditions from 2012.  

I will now be filing a complaint with the BBB.

piriform1.png

piriform2.png

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Just now, aLongTimeUser said:

So I myself have been using ccleaner for years.  I made a one time purchase, god knows how long ago.  I actually kept my laptop in good condition and had it for several years.  In 2016 I did a factory reset(not sure if this was the time of windows 10 release or not, my laptop started as windows 7).  So today I finally decided to upgrade my computer, as I only really use it for personal finance and bills, but the old one was slowing down a bit.  I installed the free version of ccleaner, noticed there was no where to input a key.  Downloaded the professional free trial and went to insert my key and sure enough it said it was expired.  I remember getting an email a couple years back saying it was about to expire and I laughed it off like no, that was a one time purchase.  Nevertheless, my key did not work and I did some investigating.  Though I don't have my original receipt, I do have the copy of my key request back in 2016.  

You'll notice that the key request back in 2016 had no expiration and yes, it was installed on my laptop until I wiped it a couple months ago.  

In the second picture, you will see the key request I put in for today that now has an expiration date of 2015, note that the request for the key my first time around was in 2016 and in 2016 my key had no expiration.  Yet, somehow in 2019, my key is now expired in 2015.  Everything people are saying is true for long term users. 

Everybody is saying that it's always been subscription based, yet it hasn't.  What may have been a subscription were automatic updates and support.  Yet, lets all be real right now.  Most of us who use this program, don't need support.  I personally disabled automatic updates because they annoy me and I'd prefer to manually update when I receive a notification.  As for the pro edition, it had no expiration date, even in 2016.

I sure wish someone had a copy of the terms and conditions from 2012.  

I will now be filing a complaint with the BBB.

piriform1.png

piriform2.png

Note that I blocked out my name and license key, but the expiration in the 2016 email is literally a dash.

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Sorry, 'aLongTimeUser', but all of this has already been hashed-out here in the other 4 pages of this thread and no one from Piriform gives a crap, least of all Avast.  Everything you've said is absolutely true.  However, read through this entire thread and you'll find several posts that point to the 2012 Terms and Conditions / Software EULA that's still available on the Wayback Machine.  If you read those terms and conditions/EULA, you would have seen that Piriform did in fact mention the subscription model in those terms, they just never chose to actually enforce them - but they ARE there.  The problem is that they didn't choose to enforce them for many years, and they also didn't tell their reseller that this was a subscription-based product, because (again), they chose not to enforce the subscription model.  Scroll forward several years and double-click on when Avast bought Piriform, and this is when the current crop of complaints materialized.  Avast chose to start enforcing the EULA as written, and screwed existing customers that were under the very understandable assumption that they had paid for a perpetual license.  Avast doesn't care; they just want their money.  Their position is that if you aren't paying the yearly subscription fee for the Pro software, you shouldn't be using the Pro version.  They couldn't care less what the assumption was back in 2012, how it was advertised on the product box or web site, how it was (or was not) enforced, or even that their own reseller had no idea that this was a subscription-based product.  It's not even printed on the cardboard product box - and that actually is completely deceptive advertising.  But Avast just doesn't care, so vote with your feet - Don't give them any of your business going forward.  Avast needs to learn that they need your business a whole lot more than you needs theirs. 

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7 minutes ago, Sonartech said:

Sorry, 'aLongTimeUser', but all of this has already been hashed-out here in the other 4 pages of this thread and no one from Piriform gives a crap, least of all Avast.  Everything you've said is absolutely true.  However, read through this entire thread and you'll find several posts that point to the 2012 Terms and Conditions / Software EULA that's still available on the Wayback Machine.  If you read those terms and conditions/EULA, you would have seen that Piriform did in fact mention the subscription model in those terms, they just never chose to actually enforce them - but they ARE there.  The problem is that they didn't choose to enforce them for many years, and they also didn't tell their reseller that this was a subscription-based product, because (again), they chose not to enforce the subscription model.  Scroll forward several years and double-click on when Avast bought Piriform, and this is when the current crop of complaints materialized.  Avast chose to start enforcing the EULA as written, and screwed existing customers that were under the very understandable assumption that they had paid for a perpetual license.  Avast doesn't care; they just want their money.  Their position is that if you aren't paying the yearly subscription fee for the Pro software, you shouldn't be using the Pro version.  They couldn't care less what the assumption was back in 2012, how it was advertised on the product box or web site, how it was (or was not) enforced, or even that their own reseller had no idea that this was a subscription-based product.  It's not even printed on the cardboard product box - and that actually is completely deceptive advertising.  But Avast just doesn't care, so vote with your feet - Don't give them any of your business going forward.  Avast needs to learn that they need your business a whole lot more than you needs theirs. 

Could you provide a link please?  I read most of the posts, a lot going back and forth, but I just wanted to show that in 2016, my product had no expiration date. 

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None of our products had expiration dates, because Piriform chose not to enforce them (or set expiration dates in the software or keys or update server).  The EULA still says it was a subscription-based product.  They just never mentioned that anywhere but buried in the fine print.

All of the information below is already in the thread above.  Here, let me get that for you.  :-|

  1.  Cleverbridge receipt showing no sign of subscription: LINK
  2.  My original post about this: LINK
  3.  Ben Piriform's post about the subscription in the EULA archive: LINK (Section 4)
  4.  Derek S's pictures of his product box with no information anywhere on the box about any yearly subscription: LINK
  5.  Feb 10, 2015 Web Archive of the EULA: LINK (Section 4)
  6.  Nov 25, 2012 Web Archive of the EULA: LINK (Section 4)

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12 hours ago, aLongTimeUser said:

What may have been a subscription were automatic updates and support.

Yes this is the only features which stop after a year, all other functions should continue working

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Another guy who signed up just to post here.

I am a long time user of CCleaner free version, but I open the program very rarely. Today, I was surprised to open it and found out that it was turned into a trial of the Pro version. I didn't like it at first, but it turned out to be a good marketing strategy for Piriform because I found many useful features that can really help me out.

I was about to buy the Pro version when I noticed a fine print saying it was a 1-year subscription (yes, they are now announcing before you buy). There is also an "automatic renewal" option marked. But here is the weird thing: if I unmark that option, the fine print goes away! Look at the screenshots (in Portuguese, sorry!):

image.png.f7f4050bc0939558b23c0bcc34a5b749.png

 

image.png.cf01e60e8dc1adf0ecc57176067b8a8f.png

 

I am not sure what to do. I really want to use the features I had experimented and will even consider to pay the subscription fee, but it's still not clear to me what is that non-auto-renewal purchase option. I also didn't get what's the diference between the free and paid version. Some people here mentioned the only difference is that I have to manually update de software myself in free version. Is that accurate?

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16 hours ago, yong_jun said:

 I also didn't get what's the diference between the free and paid version.

If you look at the free version you will see that some options are clearly markes as being pro options.
(Its says 'PRO' next to them with a little padlock symbol).

These PRO options are - scheduling, some smart cleaning options, multi-user cleaning, and automatic updates.

Once you have paid for PRO then you can use these functions, if you don't need them then the free version will suffice.

You also get 1 years support direct from Piriform, with the free version you just come and ask other users here for help.

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I purchased a lifetime license of the CCleaner Professional bundle with Defraggler on 08/31/2013 and the product had a 1 year subscription.  The one year subscription was for ongoing technical support (the privilege of working with a real life person when there are issues).  Everything in the product should continue to work including automatic updates and cleaning of browsers when they close.  That is how I remember it and that is how the product has been functioning for the last six years.

It is also licensed per computer.  I received the below reply from support in 2015.  This was not listed in the order or payment email.

"All of our software is licensed per computer. This means if you have one license, you can install it on one computer." - Tova 

If Avast wants to make changes then they need to choose a date and grandfather everyone before that date.  Preferably a date where the website was updated to clearly state the changes to the subscription.

With that said I dug up the original email that I received from Piriform back in 2013.  I received one email after my payment was processed and it contained the payment information along with a pdf of my order and a pdf outlining terms for information on payment, delivery and performance.  There are two generic paragraphs in the pdf about payment, delivery and performance that reference subscriptions.  They do not reference any specific product or package that a customer may have purchased.  They are:

I. Payment
1. The payment of the purchase price is due immediately upon entry into the contract and shall take place in the manner specified in cleverbridge’s General Terms and Conditions of business (GTC) available on the cleverbridge Website. With the exception of purchases on account or purchases with grant of a direct debit authorization payments shall take place prior to delivery. Where the Customer has purchased Products or Services with recurring payment obligations (subscriptions) the prices are due at the agreed interval(s) and Customer shall pay these or make the corresponding purchase price available using the payment option he/she/it has selected for debiting by cleverbridge.

II. Delivery and Performance
...
2. Upon purchase of digital Products and Services the Customer receives, following the order, access to a code for the activation of the Software, access to a Webpage with a download link for the downloading of the Software, or the use of the digital Product or Service is facilitated or provided in some other way. Upon purchase of digital Products and Services with recurring payment obligations (subscriptions) the download shall only be authorized, the Service supplied or the ordered goods dispatched, in each case, after full receipt of payment for the period for which the recurring payment obligation exists.

The document is attacked for your review.

Regards,

Scott

Information on Payment, Delivery and Performance.pdf

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