enthusiast_385 Posted August 24, 2018 Share Posted August 24, 2018 Installed Defraggler right after OS re-install (Windows 10 32 Home) - can't see my NEC dvd drive at My Computer! ...I can't use it! I need my drive to install games. It is seen by my BIOS at the start-up, not working from OS field. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted August 24, 2018 Moderators Share Posted August 24, 2018 Can you see the DVD drive in Device Manager? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
enthusiast_385 Posted August 24, 2018 Author Share Posted August 24, 2018 No, I can't see it there. It is wiped out from there somewhere (I did the check before the update). The last OS update did the hide of the Device Manager. Should look for it, by the way. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted August 24, 2018 Moderators Share Posted August 24, 2018 What do you mean 'the last OS update hid the Device Manager' ? Are you saying you used Defraggler and it made your DVD drive disappear? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
enthusiast_385 Posted August 24, 2018 Author Share Posted August 24, 2018 My last Windows 10 update hided out the Device Manager somewhere. When I hit Start > Search > typing Device... won't show the Device Manager. Yes... I've used the Defraggler right after it install and it wiped out my NEC DVD drive from My Computer and the Device Manager both! Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted August 24, 2018 Moderators Share Posted August 24, 2018 If you right-click on Start does the Device Manager show in the list? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
enthusiast_385 Posted August 24, 2018 Author Share Posted August 24, 2018 I've accessed the Device Manager through Run... I cannot see my NEC DVD drive there - it is simply wiped out from it by your software! Will the Defraggler uninstall work? ...I can't install what is needed now! I need the drive! Link to comment Share on other sites More sharing options...
Moderators mta Posted August 24, 2018 Moderators Share Posted August 24, 2018 Try the SFC /scannow command first from an elevated command prompt. If that doesn't work, go into regedit go to this key: HKLM\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} and delete the entries for UpperLimits and LowerLimits exit reboot When you restart the CD drive should be available - if not a repair install of the OS may be needed. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted August 24, 2018 Moderators Share Posted August 24, 2018 There's nothing in defraggler or its actions, that I can think of, that would cause that. Are you sure it isn't a loose cable inside to pc? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Andavari Posted August 25, 2018 Moderators Share Posted August 25, 2018 2 hours ago, Nergal said: There's nothing in defraggler or its actions, that I can think of, that would cause that. That's what I'm thinking and it sounds more like a Windows Updated induced issue. I had a very similar experience on my brand new laptop when Windows 10 automatically updated to the April 2018 v1803 update, it made it impossible to use the DVD drive, and caused Acer Care Center to deem my SSD as failing. The solution was uninstalling the April 2018 v1803 update which fixed the issue immediately, then two weeks later when it auto installed that update again it didn't seem to break anything vital that I could find, nothing obvious that is. Link to comment Share on other sites More sharing options...
enthusiast_385 Posted September 5, 2018 Author Share Posted September 5, 2018 So it's you guys saying it isn't about Defraggler? - it's the OS update to 1803? This problem is common to Windows 7 as well... they have a hotfix official file from Microsoft to Windows 7, but not to Windows 10 yet (or I didn't find). Link to comment Share on other sites More sharing options...
enthusiast_385 Posted September 27, 2018 Author Share Posted September 27, 2018 I hate SFC / scannow command. Two, there are NO official Microsoft hotfix for that issue under Windows 10. Three, I'll do mentioned operations and I'll call back here ... Link to comment Share on other sites More sharing options...
enthusiast_385 Posted September 27, 2018 Author Share Posted September 27, 2018 On 25.08.2018 at 01:07, mta said: When you restart the CD drive should be available - if not a repair install of the OS may be needed. Wow... what is "a repair install of the OS may be needed"?! And where is Microsoft hotfix under Windows 10 for this?! Link to comment Share on other sites More sharing options...
Moderators mta Posted September 27, 2018 Moderators Share Posted September 27, 2018 this issue has been around for years. I first came across it about 6 years ago. there was a MS FixIt for it, but I couldn't find it now. (that portion of the Registry hasn't changed from Win7 to 10, so the Win7 FixIt should still work) there is plenty on the issue, like this one, https://support.microsoft.com/en-au/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or-other-programs Method 5 is the one I have had luck with in the past. A 'repair' of WIn10 can be done by, Settings > Update & Security > Recovery > Get Started. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted September 28, 2018 Moderators Share Posted September 28, 2018 +1 for number 5 fix in your link mta. Used it several times. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Hav0c Posted September 28, 2018 Share Posted September 28, 2018 On 2018/08/25 at 00:07, mta said: Try the SFC /scannow command first from an elevated command prompt. If that doesn't work, go into regedit go to this key: HKLM\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} and delete the entries for UpperLimits and LowerLimits exit reboot When you restart the CD drive should be available - if not a repair install of the OS may be needed. Just a FYI mta, running just SFC /scannow in Windows 10 could cause more problems than fix issues. According to MS this is how one should use SFC /scannow in Windows 10. Every line of code written by man can be undone by man . "A loser in the real world is still a loser in the net!" - .hack//SIGN . Getting old is inevitable, growing up is optional !! Link to comment Share on other sites More sharing options...
Moderators mta Posted September 29, 2018 Moderators Share Posted September 29, 2018 thanks Hav0c, never heard of issues with running SFC, but you learn something new everyday. for me, SFC and DISM cover two separate areas. I run > dism /online /cleanup-image /scanhealth /loglevel:2 and > dism /online /cleanup-image /analyzecomponentstore /norestart /loglevel:2 if they show component store corruption or reclaimable packages then I'll do a > dism /online /cleanup-image /startcomponentcleanup /resetbase /loglevel:2 SFC looks for modified, missing or corrupted system files. Usually, you never need to run DISM - except for when the SFC commands itself fails. DISM can rebuild the Windows deployment image. then it's time for the /restorehealth command. And after running that, you would then do another SFC and hope it completes. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted September 29, 2018 Moderators Share Posted September 29, 2018 That upperfilters and lowerfilters that people are told to delete in the registry (should make a registry backup of those keys first though) has been around since at least the Windows 98 era. Link to comment Share on other sites More sharing options...
enthusiast_385 Posted October 5, 2018 Author Share Posted October 5, 2018 On 29.09.2018 at 16:08, Andavari said: That upperfilters and lowerfilters that people are told to delete in the registry (should make a registry backup of those keys first though) has been around since at least the Windows 98 era. That means that the missing DVD drive is a problem from Windows 98 era?! On 29.09.2018 at 03:23, mta said: thanks Hav0c, never heard of issues with running SFC, but you learn something new everyday. for me, SFC and DISM cover two separate areas. I run > dism /online /cleanup-image /scanhealth /loglevel:2 and > dism /online /cleanup-image /analyzecomponentstore /norestart /loglevel:2 if they show component store corruption or reclaimable packages then I'll do a > dism /online /cleanup-image /startcomponentcleanup /resetbase /loglevel:2 SFC looks for modified, missing or corrupted system files. Usually, you never need to run DISM - except for when the SFC commands itself fails. DISM can rebuild the Windows deployment image. then it's time for the /restorehealth command. And after running that, you would then do another SFC and hope it completes. So please learn that Windows 10 is COMPLETELY different OS!! I get confused with it all around!! ...and (imp.!!) do the HDD defrags once a week!! Link to comment Share on other sites More sharing options...
Moderators Andavari Posted October 5, 2018 Moderators Share Posted October 5, 2018 8 hours ago, enthusiast_385 said: That means that the missing DVD drive is a problem from Windows 98 era?! Way back then it was caused by uninstalling some CD burning software. Link to comment Share on other sites More sharing options...
enthusiast_385 Posted October 8, 2018 Author Share Posted October 8, 2018 Listen... I've just thought - if I'll install ImgBurn or Ashampoo burner or anything else - will it help? Will the drive show up in My Computer folder just because it's a recheck for it? Link to comment Share on other sites More sharing options...
Moderators Andavari Posted October 8, 2018 Moderators Share Posted October 8, 2018 I doubt it will work installing another disc burning software. Search the web for fixes especially on Microsoft's website. If all else fails I know there are YouTube videos that will walk you through attempting to get the drive back. Give this a try:https://duckduckgo.com/?q=cd+drive+missing+win10 Link to comment Share on other sites More sharing options...
Moderators mta Posted October 9, 2018 Moderators Share Posted October 9, 2018 have you tried the UpperLimit, LowerLimit registry hack? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
enthusiast_385 Posted October 11, 2018 Author Share Posted October 11, 2018 On 09.10.2018 at 11:42, mta said: have you tried the UpperLimit, LowerLimit registry hack? Didn't. I'm afraid to do this. On 08.10.2018 at 23:56, Andavari said: I doubt it will work installing another disc burning software. Search the web for fixes especially on Microsoft's website. If all else fails I know there are YouTube videos that will walk you through attempting to get the drive back. Give this a try:https://duckduckgo.com/?q=cd+drive+missing+win10 Thank you! Link to comment Share on other sites More sharing options...
Moderators mta Posted October 11, 2018 Moderators Share Posted October 11, 2018 create a Restore Point first to cover yourself. do the suggested registry change. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
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