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MartynnWilson

not permitted in current location

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Since the latest update CCleaner is randomly showing a error message "The product is not permitted for use in your current location"

I am using Windows 10 in the UK and have used both Professional and Free versions for many years!

Please advise

Martyn

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I tried to install several times in the last days the last version.. 5.47, and the message is always showing up: "The product is not permitted for use in your current location"

I am using CCleaner for many years now and bought the mobile version on my smartphone. I would very much like finding out what is happening and how to solve te problem!

Thank you for your help

Brigitte

CCleaner.JPG

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I just discovered a weird event. Instead of clicking on Ok to close the window with the warningt "this product is not permitted.. etc"  I left it open and moves the mouse over the icon in the task bar where I discovered a second window showing the usual CCleaner minimised , beside the minimised window of "this product is not permitted.. etc.." I clicked on the second window and CCleaner showed up, fully functionnally! I was able cleaning, and everything else. The only thing I am not allowed to do, is closing the window with the warning, as both windows disappear together.

Maybe this can help the developpers finding a solution to this problem?

I can not make a screenshot of the 2 minimised windows, the moment I don't move the mouse over it, they disappear!

 

 

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@BrigitteR just to be sure, where are you located (what country)

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Thanks, i'll flag rhe developers on this.

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I think Jazztel found the solution! Since this morning, everything is working normal again. It seems there was a detail disturbing my connection to the central of the server. 

Thank you for your help

Brigitte

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