Ben29 Posted July 28, 2018 Share Posted July 28, 2018 Just here to let you know I've uninstalled your product due to the fact that Active Monitoring cannot be turned off and the only way to exit CCleaner is to forcibly shut it down in the task manager. See ya. -Ben Link to comment Share on other sites More sharing options...
pk2 Posted July 29, 2018 Share Posted July 29, 2018 "Active Monitoring" term was somehow misleading -- it was introduced in CCleaner version 4.18 in 2014 and it served for two purposes: it helped to monitor your system to offer better cleanup (e.g. when a browser was terminated, ...) and it also sent some telemetry to Piriform since 2014. Telemetry data are very important otherwise you don't know how many users you have, how they use UI (e.g. developers can focus on mainly used options, or some options can be removed from the product, because they're not used). Every big software company uses telemetry data to improve their product, incl. Windows, Adobe, etc. and try to understand how their product is used. Link to comment Share on other sites More sharing options...
PatrickM Posted July 29, 2018 Share Posted July 29, 2018 I found a workaround, I assume you already unchecked monitoring and kill the ccleaner process in task manager I've done this both on my desktop windows 10 enterprise ccleaner free v5.45.6611 and laptop windows 10 home ccleaner pro v5.45.6611 1. Delete the file or Move file different folder C:\windows\system32\Tasks\CCleaner Update.exe 2. Disable or delete ccleaner update on task scheduler Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 29, 2018 Moderators Share Posted July 29, 2018 1 hour ago, pk2 said: "Active Monitoring" term was somehow misleading -- it was introduced in CCleaner version 4.18 in 2014 and it served for two purposes: it helped to monitor your system to offer better cleanup (e.g. when a browser was terminated, ...) and it also sent some telemetry to Piriform since 2014. Telemetry data are very important otherwise you don't know how many users you have, how they use UI (e.g. developers can focus on mainly used options, or some options can be removed from the product, because they're not used). Every big software company uses telemetry data to improve their product, incl. Windows, Adobe, etc. and try to understand how their product is used. I presume you work for Avast? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators nukecad Posted July 29, 2018 Moderators Share Posted July 29, 2018 Lots of recently used terms (for at least the last year), all over the GUI, the release notes, and (privacy and) other statements have been misleading. That's the point. Modern marketing wonks don't seem to be able to work without trying to mislead their customers. I'm off to buy some snake oil. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
i0rsc Posted July 29, 2018 Share Posted July 29, 2018 I've uninstalled your product due to the fact that Active Monitoring cannot be turned off. i0rsc Link to comment Share on other sites More sharing options...
Guest Paul CCleaner Posted July 30, 2018 Share Posted July 30, 2018 Hi everyone, Thanks for your feedback. Please see this thread for the latest information on this topic: Link to comment Share on other sites More sharing options...
TheTacitDuke Posted July 30, 2018 Share Posted July 30, 2018 Active Monitoring cannot be turned off ! Really annoying! Uninstalled until this "Bug" get fixed... or never if I read it will be a "feature" that will never be corrected... Cheers Link to comment Share on other sites More sharing options...
rogerT42 Posted August 2, 2018 Share Posted August 2, 2018 The simplest solution I found that has worked now for multiple re-boots is to use SysInternals Autoruns - https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns After starting Autoruns in the "Everything" tab, type ccleaner in the filter box and uncheck CCleaner Update in the Task Scheduler section. Link to comment Share on other sites More sharing options...
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