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baronfranco

Can't disable System Monitoring in CCleaner Pro 5.45

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As the title say, after the last update, when I disable the System Monitoring the tray icon won't close (as usual), after rebooting the PC the tray icon is still there. When you open CCleaner, the System Monitoring check box is marked, turning off and rebooting the system don't work.

Fresh Windows 10 x64 Pro and fresh CCleaner install.

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Exactly same issue. The only way to stop or close Ccleaner monitoring is killing the process!

I do not see any way to exit and close Ccleaner.

More over even if I set "off" the "activate monitoring" it comes again "on" when I open CC again!

I do NOT want Ccleaner monitoring!

Please correct this bug or me and others will uninstall Ccleaner!

Microsoft Windows [Version 10.0.17134.191]

Ccleaner  version 5.45.6611 (64 bit)

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Neither is disabled in the free cleaner cleaner v5.45.6611 version, deactivated, and:

First: it does not turn off as a task at the start of the system.
Second: The task to close cleaner continues running in the background.
Third: When the cleaner is checked again, the check box of the previously deactivated monitoring will be set again.

Summing up that I return to the version Ccleaner Free v5.44.6575, which works as it should while they do not fix that problem that I run the cleaner alone even if I say no.

Greetings and fix in error.

Edited by gatocan2066
Badly translated line of the google translator.

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Devs are aware that everyone is complaining about this issue (and other issues)

As yet they have not made any comment.

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This is very frustrating. I've had some success using task manager to kill ccleaner BEFORE I run the desktop manifestation, then going into the options to disable monitoring, and also going into tools/starting and deleting the line that starts ccleaner monitor at startup, but it seems to come back randomly. Somebody over at Piriform REALLY REALLY wants you to enable monitoring whether or not you like it...

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39 minutes ago, distanor said:

This is very frustrating. I've had some success using task manager to kill ccleaner BEFORE I run the desktop manifestation, then going into the options to disable monitoring, and also going into tools/starting and deleting the line that starts ccleaner monitor at startup, but it seems to come back randomly. Somebody over at Piriform REALLY REALLY wants you to enable monitoring whether or not you like it...

The only way to get rid of this intrusion is downgrading to version 5.44.6575

Hopefully Piriform will correct this abuse.

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The old versions of Ccleaner can also be downloaded from piriform.

If you download from piriform Ccleaner you will get:

https://download.ccleaner.com/ccsetup545.exe

Just change the final number for example for previous version you put:

https://download.ccleaner.com/ccsetup544.exe

And you already download the previous version.

You can download any version from the Ccleaner page just by changing the number and that's it.

https://www.ccleaner.com/ccleaner/version-history


The numbers of the versions are here. (they are put without the point, for example 5.45 is 545 all together.) Would remain at the end: ccsetup + (number version) + .exe
Examples: ccsetup545.exe / ccsetup544.exe, or older ones such as ccsetup530.exe or much older such as ccsetup500.exe, try several numbers and all are downloaded without problems.

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2 hours ago, gatocan2066 said:

The old versions of Ccleaner can also be downloaded from piriform.

If you download from piriform Ccleaner you will get:

https://download.ccleaner.com/ccsetup545.exe

Just change the final number for example for previous version you put:

https://download.ccleaner.com/ccsetup544.exe

And you already download the previous version.

You can download any version from the Ccleaner page just by changing the number and that's it.

https://www.ccleaner.com/ccleaner/version-history


The numbers of the versions are here. (they are put without the point, for example 5.45 is 545 all together.) Would remain at the end: ccsetup + (number version) + .exe
Examples: ccsetup545.exe / ccsetup544.exe, or older ones such as ccsetup530.exe or much older such as ccsetup500.exe, try several numbers and all are downloaded without problems.

The only problem when running an older version is the annoying reminder pop up, it tells a newer version is available :-(

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Well, I can confirm that, after several days and reboots without ccleaner monitoring popping up as the result of doing what I described previously, it suddenly, spontaneously popped up again this morning. In other words, that we can't disable this, um, "option" seems quite deliberate. CCleaner will check, too, to make sure monitor is running.

What a great way to burn through a lot of positive user capital. I hate it when companies do this sort of thing. Not only does it remind us that there's been a sudden shift to some kind of cash focus (oh, those shiny $$ signs!), but it sure looks like somebody wants to do something that most people wouldn't approve of if they knew. I mean, it just looks really creepy.

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Same here. Every time I restart Windows the System Monitoring is on. Every time unchecking the option and confirmation about it. But doesn't work, tray icon keep on, unable to close it and... After restart Windows... Is like I haven't made nothing about this.

So... Piriform... Waiting a new version without this bug.

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Man, allow me to add my, "I'm glad it's not just me" to the discussion.

For me, this same thing started happening to me with the update to version 5.45.6611 x64.

Just simply starting CCleaner puts the Active Monitoring icon down near the clock, and then it stays there even after closing CCleaner.

Active Monitoring is UNchecked in the program.

I notice also that, every time I start CCleaner, the Active Monitoring keeps getting reinstalled back into MSCONFIG Startup.

And as someone else stated, I too have to kill the process using Microsoft's "procexp64" just to get it to close.

Well, just knowing this is a legitimate issue experienced by others puts me at ease.

 

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Thanks Hazelnut.

 

Holy smokes. Like:

Quote

After listening to your concerns, we have reviewed how this feature has been implemented and we agree that there are areas for improvement.

Please bear with us while our product and development teams work on this. We will update you as soon as we can. In the meantime, to disable all monitoring, please close all CCleaner processes via the Task Manager.

Uh... no kidding! Why even ostensibly give us a choice when that choice doesn't actually work. That's the creepy "we'll slip it in the back door" part. Some people care about these things, others don't. The point is that choice is important. If I don't want information transmitted, I'd like that option to be respected, especially when I've been led to believe my choice WAS respected. The whole notion of anonymized data is pretty "loosey-goosey", anyway, so I'll decline transmitting anything, thanks.

 

I hope the above doesn't translate into "we'll do it anyway, just not in a way you'll notice". Sheesh...

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bldrdrms, it seems that's what it'll have to be: roll back and disable update checking. It's too bad, I like Avast's antivirus software; it's what I use. This little "incident" gives me pause, however. I'm certainly going to be looking for an alternative to CCleaner now, just in case I have to part ways with it... That's not a definite, but it's on the radar now where it wasn't before.

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42 minutes ago, a5753047 said:

Just delete from "Tools - Startup" "CCleaner active monitoring" entry, after u unchecked it from settings, no need to install previous version.

Sorry to say: "false". Even if I uncheck that setting the monitoring will be up and running again!

 

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I just don't understand why they need to do this - what is this 12 hour heartbeat that checks in with them?  I've uninstalled and gone back to a previous version and I won't be updating unless this idiocy is fixed.  

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6 hours ago, a5753047 said:

Just delete from "Tools - Startup" "CCleaner active monitoring" entry, after u unchecked it from settings, no need to install previous version.

You are correct in assuming that this method SHOULD work, and in the past, ...it did.

But in this latest update, you no longer can stop the Active Monitoring.

That's what this thread is about.

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After using CCleaner for years, I purchased CCleaner Pro mainly because the software worked for what I wanted to use it for. Multi browser cache cleanup ( there are numerous other options as well ), registry cleanup, software uninstall, and windows startup verification in one interface. It worked great but as others have found out, you cannot disable active monitoring. Sure you can kill the process and remove the windows startup entry as long as you don't start the program again... I for one am tired of software companies pushing their "you have to run this service whether you like it or not" agendas, thinking we as users don't know what's best for us.

As I climb off my soapbox now, I can only hope this issue is rectified as I am comfortable with CCleaner and really don't want to start researching alternatives. 

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