dir1944 Posted July 23, 2018 Share Posted July 23, 2018 I am using windows 10 and my ccleaner has always run perfectly until tonight. i run ccleaner every sunday night before i shut down the computer for the night and when i clicked on the ccleaner icon, it won't run and just takes me back to my desktop. i've tried rebooting my computer and that did not help get it started. any suggestions? thanks, david Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 23, 2018 Moderators Share Posted July 23, 2018 What security software do you have installed ? Any Kaspersky or Malwarebytes? What build of CCleaner? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
dir1944 Posted July 23, 2018 Author Share Posted July 23, 2018 Yes I use Kaspersky security. It was cleaner 5.44. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 23, 2018 Moderators Share Posted July 23, 2018 See if this workaround helps https://forum.piriform.com/topic/52058-ccleaner-v543-close-on-clean-work-around/ Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
dir1944 Posted July 23, 2018 Author Share Posted July 23, 2018 thank you for your advice but it did not work for me. i did check the top box in the advanced section but that didn't make it work for me. perhaps i need to do more than that? Link to comment Share on other sites More sharing options...
max_365 Posted July 23, 2018 Share Posted July 23, 2018 win 10, KIS 18, CCleaner 5.44.6575 same problem, temporary solution, set compatibility with windows 8. Link to comment Share on other sites More sharing options...
dir1944 Posted July 23, 2018 Author Share Posted July 23, 2018 i called kaspersky this morning and they tried to get cleaner to run but could not. when they asked me to disable kaspersky, cleaner did run perfectly. so they're giving the problem to their technical team to try to discover why it won't work. they did an extensive search by turning off each of their settings but nothing worked. hopefully they will figure it out.llllllll Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 23, 2018 Moderators Share Posted July 23, 2018 51 minutes ago, dir1944 said: i called kaspersky this morning and they tried to get cleaner to run but could not. when they asked me to disable kaspersky, cleaner did run perfectly. so they're giving the problem to their technical team to try to discover why it won't work. they did an extensive search by turning off each of their settings but nothing worked. hopefully they will figure it out.llllllll Please let us know the outcome of Kaspersky's findings Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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