tuthanika Posted June 28, 2018 Share Posted June 28, 2018 I got an error updating from version 5.43. Although I have uninstalled version 5.43 clean to try to install directly but still error. ** when install version 5.44 Problem Event Name: APPCRASH Application Name: ccsetup544.exe Application Version: 5.44.162.6575 Application Timestamp: 5682fc79 Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.17725 Fault Module Timestamp: 4ec49b8f Exception Code: c0000005 Exception Offset: 00033f99 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 *** when update from version 5.43 Problem Event Name: APPCRASH Application Name: CCleaner64.exe Application Version: 5.44.162.6575 Application Timestamp: 5b2f7e03 Fault Module Name: StackHash_20e1 Fault Module Version: 6.1.7601.17725 Fault Module Timestamp: 4ec4aa8e Exception Code: c0000374 Exception Offset: 00000000000c40f2 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 20e1 Additional Information 2: 20e17017ea5a8c4cd37558aed904ded9 Additional Information 3: 9efd Additional Information 4: 9efd2c0fe1799a2d2f45e72213ec8a55 Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 28, 2018 Moderators Share Posted June 28, 2018 What security software do you have on the machine? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
d4k0 Posted June 28, 2018 Share Posted June 28, 2018 I think I got the same problem when I updated the portable version from 5.43 to 5.44 (I already reported it here). It starts, the GUI is shown for a second and then it just "disappears". In the Windows event log it can be seen that CCleaner crashed (it also shows ntdll.dll as the Fault Module Name there). I use Windows 10 x64 1803 (Build 17143.137) and Kaspersky 19.0.01088(a). Version 5.44 is therefore completely unusable for me. In a virtual machine with Windows 10 x32 1803 and Avast Free it works without a problem (version 5.42 also worked there). Link to comment Share on other sites More sharing options...
Diazruanova_1 Posted June 29, 2018 Share Posted June 29, 2018 Me Too!!! The problem between Kasperky and Ccleaner persists, until when? Link to comment Share on other sites More sharing options...
tuthanika Posted June 29, 2018 Author Share Posted June 29, 2018 I'm using kaspersky antivirus software Link to comment Share on other sites More sharing options...
LobsterMan Posted July 7, 2018 Share Posted July 7, 2018 I would like to add that I have KIS 19.0.0.1088a and ccleaner 5.44.162.6575 (windows 7) and I am experiencing this immediate crash upon attempt to launch too; it flashes the UI for the briefest instant and then closes without an error or anything (nothing in the windows event log either) Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 7, 2018 Moderators Share Posted July 7, 2018 2 minutes ago, LobsterMan said: I would like to add that I have KIS 19.0.0.1088a and ccleaner 5.44.162.6575 (windows 7) and I am experiencing this immediate crash upon attempt to launch too; it flashes the UI for the briefest instant and then closes without an error or anything (nothing in the windows event log either) See here https://forum.piriform.com/topic/52058-ccleaner-v543-close-on-clean-work-around/ Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
d4k0 Posted July 7, 2018 Share Posted July 7, 2018 8 hours ago, hazelnut said: See here https://forum.piriform.com/topic/52058-ccleaner-v543-close-on-clean-work-around/ The problem is that CCleaner 5.44 crashes immediately so the setting can't be set. I also tried to set the setting in CCleaner 5.43 and then use the .ini file with CCleaner 5.44, but it has no effect. This workaround also had no effect for me before with CCleaner 5.42, the only thing that helped was reinstalling Kaspersky. CCleaner 5.44 introduced pop-up ads, I wonder if this has anything to do with it. Link to comment Share on other sites More sharing options...
d4k0 Posted July 14, 2018 Share Posted July 14, 2018 I just wanted to report that CCleaner 5.44 now somehow works with Kaspersky Anti-Virus 2019 v19.0.0.1088(a). A few days ago it still crashed right at the start. So maybe Kaspersky released an update that fixed this? Link to comment Share on other sites More sharing options...
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