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rschneider

BOTH Speccy v1.32 AND Defraggler v2.22 Incorrectly Report HDD as an SSD

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BOTH Speccy v1.32.740 AND Defraggler v2.22.995 are misidentifying a WD Black 750GB HDD an an SSD. The drive is Western Digital WDC WD7500BPKX-22HPJT0. It was manufactured Aug 2014, so is nothing new to the tech world - it is a multiplatter rotatating disk HDD. WHY are both Speccy and Defraggler misidentifying it as an SSD? Defraggler has had this bug since v2.07 back in 2011, if not earlier. WHY hasn't this bug been fixed? By the way, I've used Speccy, Defraggler, CCleaner, and Recuva for MANY years, and have been a Piriform evangelist also for several years (and I install your products on computers I work on for others). But this long-running bug (misidentifying both SSDs as HDDs "AND" HDDs as SSDs) - as reported in your Community Forum by users - should have been fixed LONG AGO. When are you going to fix this bug? It is very frustrating to your users.

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+1

all I can add is the Admin and Dev Teams know about it (obviously after all this time).
the closest thing I have seen to an official response is a suggestion they may be thinking about a 'manual override switch' but that never eventuated with the latest releases - so who knows.

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The HDD I refer to in my original post has a highly fragmented C: drive (42%), and needs the robust defrag accorded to HDDs.

ADDITIONAL INFO: Defraggler incorrectly reports all 3 NTFS partitions on this HDD as SSD - "HOWEVER", it correctly reports the FAT32 OEM Tools partition as HDD. (That's right, 1 drive with 4 partitions, with 3 being reported incorrectly as SSD, and 1 partition - the FAT32 one - reported correctly as HDD). - Maybe this info may help Piriform devs get some insight into the bug.

With 42% fragmentation, I need the robust defrag accorded to HDDs. But I don't trust Defraggler to do the job right after misidentifying the drive as SSD. Why dismiss a Warning about SSD defragging, take the time to defrag/optimize/whatever, and NOT get a proper HDD defrag? I (and other users) can't trust Defraggler due to this this bug.

Please, Piriform, reply with accurately researched answers to these questions (not mere suppositions):  Can I use Defraggler v2.22 to robustly defrag an improperly ID'd "SSD"? Is there some Registry hack, Defraggler .ini file, or other way to change the incorrect SSD flag to HDD?  If not, is there an older version of Defraggler that omits the HDD/SSD detection (i.e. no offer of Optimize vs Defrag)? I cannot be the only user of Defraggler who wants answers to these questions.

My suggestion - as an engineer - is this:  If the bug cannot be banished to the point that Defraggler can, with a VERY high degree of precision and consistency, differentiate between HDDs and SSDs, automatic drive detection determination of defrag algorithms MUST be removed. Present the user with a prominent WARNING regarding SSD defragging; give the user info as to how to determine how to ID their drive type; and make the user MANUALLY select "Optimize SSD" or "Defrag HDD" before proceeding - with a restatement of the danger of defragging an SSD. Do NOT take away user choice when your software relies on faulty drive detection algorithms.

I'll have to use another Defrag program if this issue isn't responded to - in fact I'm looking at others RIGHT NOW, because I have a 42% fragmentation C: drive that needs attention. I loved Defraggler for years (I particularly appreciate the SETTINGS -> OPTIONS -> ADVANCED checkbox to "Stop VSS when defragmenting NTFS volume"). That "Turn Off VSS" made your product superior to 2 other defraggers I used that caused MASSIVE numbers of Restore Point creations during defrag (once exceeding 30GB), that actually made the drive highly fragmented with the new Restore Points being written as the drive was being defragged. I came for the "Turn Off VSS", and stayed for the excellent performance of Defraggler otherwise - but I may now be forced to leave. What a pity, if Piriform can't fix this. My drive's health is more important than my love of Piriform software. (And remember, Speccy is ALSO misidentifying this HDD as an SSD).

Sorry if this is considered a TL;DR rant. I'm not Ranting - I'm Pleading:  Piriform, please fix this Really Bad bug.

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Having same issue(s) on two in-pc HDD's. Providing screen-captures of Defraggler.... Have image of main screen and image of details of my C: drive so that you can see the hardware info of the drive.

Manuel Fernandez

Defrag_Captures.zip

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Having the same issue too. Speccy and Defraggler. USB 3 WD My Passport 0730 HDD is showing up as SDD. I still can't defrag that drive.

I E-mailed them 1 YEAR ago and Piriform still didn't fix the issue. Showing they don't care.

 

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CCleaner has been known to get it wrong as well.

Interestingly, not all three products get it wrong at the same time so they must have their own methods of determining what makes up a SSD or not.

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Just got advised of your post... yup, almost a year ago this started...

Guess they're not listening, eh? I really can't understand why they either think this is not an issue to address or that they've not found the solution to the problem or someone who is from the company is not reading the forum(s). Why have a forum for customers if they do not pay attention to the customers? Image/Imagery? Fake? False? Deceivers? A lot of those out there. You can tell by their bottom line and market share most of the time.

These are the only three possible scenarios that could be the case. The first is just plain idiocy, the second is lack of technical capability, the third is flat out stupid laziness indicating they really don't want our business. Why buy from a company whose products are buggy and who do not care enough to address the issues - for years?

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