guidovanharten Posted June 17, 2018 Share Posted June 17, 2018 Some months ago I bought CCleaner (at that moment version 5.41). After installing and running the application perhaps was removed/uninstalled. When I at this moment reinstall the 5.41 version and ask if there is an update, I see CCleaner is downloading version 5.43, but after running that application, it is also uninstalled again. What can I do to solve that problem? Regards, Guido Link to comment Share on other sites More sharing options...
Moderators mta Posted June 17, 2018 Moderators Share Posted June 17, 2018 perhaps your AV software is being over-zealous and removing it - what is your AV? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 18, 2018 Moderators Share Posted June 18, 2018 As well as wanting to know what av you use, try uninstalling the CCleaner version you have, rebooting and then downloading 5.43 version from here https://www.ccleaner.com/ccleaner/builds Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
guidovanharten Posted June 18, 2018 Author Share Posted June 18, 2018 I am using McAfee antivirus since a large couple of years, without any problems. I'll give it a try. Regards, Guido Link to comment Share on other sites More sharing options...
guidovanharten Posted June 18, 2018 Author Share Posted June 18, 2018 I am using McAfee antivirus since a large couple of years, without any problems. Removing CCleaner, rebooting the computer and installing the new version works well, but that's the free version. I want to have the bought (updated) version. What can I do? Regards, Guido Link to comment Share on other sites More sharing options...
Moderators mta Posted June 18, 2018 Moderators Share Posted June 18, 2018 in the Free version of CC, go to Options > About > Upgrade to Pro > enter your registration details. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now