david haynes Posted June 10, 2018 Share Posted June 10, 2018 c cleaner analyses but does not delete files Link to comment Share on other sites More sharing options...
Moderators mta Posted June 10, 2018 Moderators Share Posted June 10, 2018 g'day david and welcome to the forum. can you tell us what version of Windows and CCleaner you are running? and what happens when you click Run CCleaner? any error message, does the progress bar show any movement? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
insanityNL Posted June 11, 2018 Share Posted June 11, 2018 I’ve had this same issue on my dad’s computer. Eventually found out there was a virus active on his pc that created two lines in the registers that prohibited CCleaner to work properly. Before deleting those line CCleaner stuck on 2% scanning and eventually crashed. After deleting those lines it worked like a charm ?? Fixed it by installing Malwarebytes. Rebooted Win10Pro into save mode. Scanned the C drive. When you delete the quarentined files it tells you to reboot. It will do a normal boot back to windows. After booted in windows run Malwarebytes again, and found a few more files and the two register lines poped up. When those are deleted it worked fine again ?? Link to comment Share on other sites More sharing options...
Moderators Andavari Posted June 11, 2018 Moderators Share Posted June 11, 2018 Several recent versions of CCleaner have been buggy and have the behavior of crashing for some people -- without it being virus related. Link to comment Share on other sites More sharing options...
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