Jimmmmy Posted May 29, 2018 Share Posted May 29, 2018 I have been using this program only for a few months and I love it but lately I have to keep reinstalling the program each time I start up my PC. The CCleaner logo on my startup screen is dead. I have to go to downloads and right click on Run as administrator everyday now to reinstall it from scratch. Any ideas? Link to comment Share on other sites More sharing options...
Moderators nukecad Posted May 29, 2018 Moderators Share Posted May 29, 2018 There was a similar post on Saturday. Programmes don't generally uninstall themselves, there wouldn't usually be any point in that. It's much more likely that your Anti-Virus or Anti-Malware is removing/quarantining (it in error) for some reason. Which Anti-Virus are you using? *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Jimmmmy Posted May 29, 2018 Author Share Posted May 29, 2018 I have the free 2 week version of Malewarebytes Antimaleware program running. Link to comment Share on other sites More sharing options...
Jimmmmy Posted May 29, 2018 Author Share Posted May 29, 2018 Sorry, I also have Norton. Thank You Link to comment Share on other sites More sharing options...
Moderators nukecad Posted May 29, 2018 Moderators Share Posted May 29, 2018 I've also had the Malwarebytes 3.5 trial running for the past 2 weeks and it didn't remove my CCleaner. I would check Norton's quarantine list to see if Norton has been removing it:https://support.norton.com/sp/en/uk/home/current/solutions/v6200368_ns_retail_en_us If Norton has been removing it then you can 'restore & exclude' so that it won't remove it in future. (Norton has been known to falsely flag CCleaner in the past. All AV's occasionally flag something they shouldn't. https://forum.piriform.com/topic/47601-ccleaner64-and-norton-sonar/?tab=comments#comment-279472). If it is Norton in this case then I'm sure the CCleaner admin would like to know. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
ukbadge Posted June 12, 2018 Share Posted June 12, 2018 Funnily enough this has just happened to me for the 2nd time (over the last few weeks). Just completely disappears, with just a white icon. I don't have norton's. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted June 12, 2018 Moderators Share Posted June 12, 2018 58 minutes ago, ukbadge said: Funnily enough this has just happened to me for the 2nd time (over the last few weeks). Just completely disappears, with just a white icon. I don't have norton's. What happens if you double click that white Icon? If CCleaner still runs then your icon cache has probably become corrupt, it happens and once it does it tends to happen again until you rebuild the icon cache. This tells you how to rebuild the icon cache in Windows 7/8/10https://www.howtogeek.com/232779/how-to-rebuild-a-broken-icon-cache-in-windows-10/ *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Jimmmmy Posted June 12, 2018 Author Share Posted June 12, 2018 Thank You for your advise, I just had to reset my PC o factory settings from other complications so my issue has ceased for now. I do have the CCleaner app on my PC which is set to erase everything once a window has been closed. For now I just have PIA in Google chrome Beta version which is so much nicer than regular Google and it works just fine. I only use Microsoft Edge for personal things like banking and e-bay so PIA is not needed there. I tried using PIA with e-bay and kept having to redo my password because they thought I was a hacker and would lock my account. Thanks again for your help. JG Link to comment Share on other sites More sharing options...
ukbadge Posted June 15, 2018 Share Posted June 15, 2018 On 12/06/2018 at 15:44, nukecad said: What happens if you double click that white Icon? If CCleaner still runs then your icon cache has probably become corrupt, it happens and once it does it tends to happen again until you rebuild the icon cache. This tells you how to rebuild the icon cache in Windows 7/8/10https://www.howtogeek.com/232779/how-to-rebuild-a-broken-icon-cache-in-windows-10/ Nothing happens. Windows just asks me whether I want to remove old icon. Checked folder and most of CC has disappeared. Not sure whats doing it. I am installing 5.43.150.6520 (as administrator) and activating it. It then asks me to update to .....6522. On installation of the update I get 'error opening Ccleaner64.exe'. I click ignore and it install aand seems to run ok. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 15, 2018 Moderators Share Posted June 15, 2018 Make sure all traces of CCleaner are gone from your program folder and Programs and Features uninstall list and restart your machine. Then download 5.43.6522 SLIM BUILD from here. Install it. https://www.ccleaner.com/ccleaner/builds Do you still have the problem? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
ukbadge Posted June 15, 2018 Share Posted June 15, 2018 14 minutes ago, hazelnut said: Make sure all traces of CCleaner are gone from your program folder and Programs and Features uninstall list and restart your machine. Then download 5.43.6522 SLIM BUILD from here. Install it. https://www.ccleaner.com/ccleaner/builds Do you still have the problem? Will try that. Funnily enough it has just happened again. Link to comment Share on other sites More sharing options...
ukbadge Posted June 15, 2018 Share Posted June 15, 2018 2 minutes ago, ukbadge said: Will try that. Funnily enough it has just happened again. Don't know if it is relevant but I do have Malwarebytes 3.5.1 Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 15, 2018 Moderators Share Posted June 15, 2018 If it is Malwarebytes paid that could be the problem as it has an issue at the moment with allowing some 3rd party programs to update. Let us know when you have downloaded and installed the slim version from that link (which needs no updating) Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
ukbadge Posted June 15, 2018 Share Posted June 15, 2018 Slim version installed ok. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 15, 2018 Moderators Share Posted June 15, 2018 11 minutes ago, ukbadge said: Slim version installed ok. Good to hear. By the way, when I said the slim build didn't need updating, I meant at this point in time. We will see what happens when the next ccleaner build comes along Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
ukbadge Posted June 15, 2018 Share Posted June 15, 2018 Ok thanks. Off on holidays tomorrow so it will go quiet from this end. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 15, 2018 Moderators Share Posted June 15, 2018 7 minutes ago, ukbadge said: Ok thanks. Off on holidays tomorrow so it will go quiet from this end. Have a good time Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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