Fatfrankie88 Posted May 25, 2018 Share Posted May 25, 2018 when cleaning in El Capitan with the latest downloaded version 1.15.507 i am constantly asked for my admin password too allow changes to be made... twice to complete the clean. This happens every time i use cleaner since it won't store the permission granted by my password to change system requirements, enabling Cleaner to do it´s cleaning The previous version required this password only once during the first scan when newly installed and never again...it stored the permission granted by my password How can i fix this ...it´s very annoying to have to enter my admin password twice every scan Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 25, 2018 Moderators Share Posted May 25, 2018 Since there are only a few Mac users in the forum, it might take a bit for one of us to help you. I've alerted the admin/dev team on this topic, that should get some eyes on it. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
bflyfish Posted May 25, 2018 Share Posted May 25, 2018 I just downloaded the new free version for my mac and I am being asked for my password every time, which is very annoying. I liked the older version much better. Can this issue be fixed? Thanks for any and all help. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 25, 2018 Moderators Share Posted May 25, 2018 See my reply right above yours ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
et290 Posted May 25, 2018 Share Posted May 25, 2018 3 hours ago, Fatfrankie88 said: when cleaning in El Capitan with the latest downloaded version 1.15.507 i am constantly asked for my admin password too allow changes to be made... twice to complete the clean. This happens every time i use cleaner since it won't store the permission granted by my password to change system requirements, enabling Cleaner to do it´s cleaning The previous version required this password only once during the first scan when newly installed and never again...it stored the permission granted by my password How can i fix this ...it´s very annoying to have to enter my admin password twice every scan I have the same issue--every time I run the program I have to enter my password twice before it finishes. Link to comment Share on other sites More sharing options...
wickerberry Posted May 26, 2018 Share Posted May 26, 2018 I had the exact same issue as Fatfrankie88 and bflyfish this must be a bug with 1.15.507. I could not tolerate it so went back to version 1.14.451 on my MacBook. Hopefully Piriform will fix this for the new Mac version of CCleaner. Link to comment Share on other sites More sharing options...
uuu Posted May 26, 2018 Share Posted May 26, 2018 CCleaner Mac 1.15.507 High Sierra Problem 1: Password Nag . CCleaner wants to make changes. Enter your password to allow this. Exact same reported above with debut of 1.15.507 issue constantly asking for Password. Then does it again. CCleaner wants to make changes. Enter your password to allow this. Happens every session & attempt. Problem 2: Safari Nag. With Safari closed, and never opened this week.Safari needs to close down an internal process it will restart after. Do you wish to continue? Cleaning, reveals Safari -Session 0KB. Happens every session & attempt. Problem 3: CCleaner running extremely slower. Sure it may take awhile, because they don't check the Forum. But this totally unacceptable, on new Owner Avast. How can somebody be so lazy to not test their work? And not want to monitor their Forums? This should never happen. Just ruins the Avast name & CCleaner reputation. Nergal your a nice Volunteer who has been here before Avast, for years. They need to give you an better direct email contact, for embarrassing events, as this event has two easily verified documented problems.This version needs to be pulled ASAP, by Avast. I'd like to pull it, but then I get more nags saying my version 114 is out of date. I suggest Avast pull 115 immediately. Re upload 114 to save face. Don't let anybody get the 115 version. CCleaner 114 came out September 2016, this much time to verify a new version, rather simple run it twice and you'll know. Nine months and we get this. Luckily I saved my 114 version. Because all the Windows CCleaner users on every Forum are warning everybody be careful its just a matter of time before Avast builds the app to their advantage, such as the Privacy opt out of sharing usage data with third parties for analytics purposes enabled by default on Windows version. People want the Pro version left alone, do your Avast analytics on the Free version, you'll make more money. So sorry for a nasty reply, but come on, Avast people that write code, run the app twice please before you release it to the Public. Take care of Nergal and pay him. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted May 26, 2018 Moderators Share Posted May 26, 2018 uuu we do bring posts like yours to the direct attention of Piriform. However after that... it's up to them We having been bring the Mac issues to their attention for some time now. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Fatfrankie88 Posted May 26, 2018 Author Share Posted May 26, 2018 1 hour ago, hazelnut said: uuu we do bring posts like yours to the direct attention of Piriform. However after that... it's up to them We having been bring the Mac issues to their attention for some time now. have they more important things to do than take care of their customers??...hard to come by and harder to keep!! Link to comment Share on other sites More sharing options...
AUS EE Ratings Posted May 26, 2018 Share Posted May 26, 2018 Hey guys, i run High Sierra and am having the same issue. I have tried system preferences as well as running automator but have had no luck would be great if someone had an solution for this. I do understand it is a security issue which although annoying is better to type and retype password than have a security issue. Link to comment Share on other sites More sharing options...
LostSoulHelp Posted May 26, 2018 Share Posted May 26, 2018 Noticed that in the latest version 1.15.507 (versus the previous version 1.14.451) they have added "Monitoring" under "Options". Unfortunately the "Enable system monitoring" check box is checked by default and the user is unable to uncheck this feature. IMHO, so every time CCleaner is run it is asking for the "Admin password" to initiate the SYSTEM MONOTIRING feature. Piriform needs to uncheck this feature to remove the hassle of having to enter the password twice to run CCleaner each time. Please note that I am using the "Free version" of 1.15.507. Until the problem is fixed I have gone back to the previous version and had to uncheck "Check for updates". Otherwise that is going to be a pop-up asking me to upgrade every time I run CCleaner. Help to resolve this latest kink in an otherwise flawless piece of software will be greatly appreciated. Thank you. Link to comment Share on other sites More sharing options...
bflyfish Posted May 27, 2018 Share Posted May 27, 2018 Come on Piriform we and many more like us are loyal Mac users of your product please get this corrected. We love your product and want to be able to keep using it as it once was.. Your help is greatly appreciated. Link to comment Share on other sites More sharing options...
CCleaner 4 Mac & Me Posted May 29, 2018 Share Posted May 29, 2018 Long time user of CCleaner on PC. Latest CCleaner for Mac v.1.15.507 still requires password twice. Thanks for working on the solution over the Memorial Day holiday weekend! Link to comment Share on other sites More sharing options...
bflyfish Posted May 29, 2018 Share Posted May 29, 2018 Still not working properly as of 5/29 pm. Link to comment Share on other sites More sharing options...
PhilipRT Posted May 30, 2018 Share Posted May 30, 2018 (edited) Hi, I am running MacOS High Sierra 10.13.4 on a 2015 MacBook Pro and have been using Cleaner Free for years, so I am very familiar with using it. After installing the latest version 1.15.507 I have 2 problems. First, I have the issue mentioned by many above, where I have to enter my computer password TWICE during each and every scan. Second, even though my banking cookies are still in the Cookies to Keep list in Options, after the update, CCleaner erases the bank card numbers every time I do a clean. This has never happened before Version 1.15.507. I don't save passwords obviously, but having to enter all the numbers and renter all my info to the banking sites after each clean is totally unacceptable. I use Safari Version 11.1 as my browser. These actions are both suspicious and annoying. I am currently looking for another alternative cleaner, but I would rather stay with CCleaner, if they can QUICKLY fix these issues. Thanks, Phil P.S. Just reloaded CCleaner Free Version 1.14.451 and both of these issues were immediately corrected! Edited May 30, 2018 by PhilipRT Updated information Link to comment Share on other sites More sharing options...
stevenmk Posted May 30, 2018 Share Posted May 30, 2018 14 hours ago, PhilipRT said: Hi, I am running MacOS High Sierra 10.13.4 on a 2015 MacBook Pro and have been using Cleaner Free for years, so I am very familiar with using it. After installing the latest version 1.15.507 I have 2 problems. First, I have the issue mentioned by many above, where I have to enter my computer password TWICE during each and every scan. Second, even though my banking cookies are still in the Cookies to Keep list in Options, after the update, CCleaner erases the bank card numbers every time I do a clean. This has never happened before Version 1.15.507. I don't save passwords obviously, but having to enter all the numbers and renter all my info to the banking sites after each clean is totally unacceptable. I use Safari Version 11.1 as my browser. These actions are both suspicious and annoying. I am currently looking for another alternative cleaner, but I would rather stay with CCleaner, if they can QUICKLY fix these issues. Thanks, Phil P.S. Just reloaded CCleaner Free Version 1.14.451 and both of these issues were immediately corrected! Phil, I am having the same issue on my MacBook Pro. Will download previous version of CC until password issue is corrected. Steve Link to comment Share on other sites More sharing options...
bflyfish Posted May 30, 2018 Share Posted May 30, 2018 How do I get the old version 1.14.451? Every time I download the free version it is the new one. Thanks for the help. Link to comment Share on other sites More sharing options...
LostSoulHelp Posted May 30, 2018 Share Posted May 30, 2018 You will be able to get the old version from filehippo.com website. I have provided a direct link to the version you are looking for below: https://filehippo.com/mac/download_ccleaner_for_mac/70099/ Link to comment Share on other sites More sharing options...
bflyfish Posted May 31, 2018 Share Posted May 31, 2018 Thanks, Lost Soul I sure hope they get this fixed. Link to comment Share on other sites More sharing options...
Lakemp Posted May 31, 2018 Share Posted May 31, 2018 I have the same question about having to enter my password twice. Also I notice there is NO secure deletion available in this version for the Mac OS.....WHY? Link to comment Share on other sites More sharing options...
K5OUN Posted June 1, 2018 Share Posted June 1, 2018 Items I have noticed; Requires password entry when cleaning certain system files. Monitoring cannot be disabled, but not sure if it actually does anything anyway. I only have the free version. Secure deletion is unavailable due to incompatibility with OS. I am on 10.13.4 I don't believe the application cleans any slower, I just don't think the UI responds in real time. Link to comment Share on other sites More sharing options...
mlweb Posted June 7, 2018 Share Posted June 7, 2018 Here the answer email from piriform about this theme: Quote Hello,Thank you for your email, sorry you are having problems with CCleaner Mac.This occurs when you are Cleaning ‘Safari Cookies’ or ‘Directory Service Cache’, so if you have both of those rules checked when running a clean you will be asked twice to enter your password. We’re doing this so that we can clean things properly and thoroughly, as you’d expect from CCleanerIf you have any further questions just email me back. Kind regards, Andrei | CCleaner Support - London, UK I wrote back and asked for giving further this issue to the developer department. Link to comment Share on other sites More sharing options...
mlweb Posted June 8, 2018 Share Posted June 8, 2018 the 2nd answer from piriform: Quote Hello,Rest assured that they will try to remove this issue from the software so you won't get annoyed by it anymore.Is there anything else you would like us to help you with ? Kind regards, Andrei | CCleaner Support - London, UK Link to comment Share on other sites More sharing options...
wickerberry Posted June 8, 2018 Share Posted June 8, 2018 This all worked fine in 1.14.451 I don't see any reason the new version cannot be fixed and properly tested. Link to comment Share on other sites More sharing options...
bflyfish Posted June 16, 2018 Share Posted June 16, 2018 We are all still waiting for the fix. It sure seems to be taking a long time. It is a little disappointing. Link to comment Share on other sites More sharing options...
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