D J Posted May 25, 2018 Share Posted May 25, 2018 Hi, I have been running Defraggler version 2.21, and wanted to update to the new version 2.22, so I bought it. I uninstalled version 2.21 restarted my PC & installed version 2.22. The moment I activated it & it opened it detected my HDD drive as SDD, & the program just locked up. windows had to close it. So I uninstalled it restarted my PC several times & reinstalled it, same thing, it detected my HDD drives as SSD, & again the program locked up. I then uninstalled it again and put my old version back in, reactivated it, & it works fine, detected my drives as HDD. I am running windows 7 professional 64 bit. service pack 1, on a Acer Desktop. Does anyone have this same problem, or does anyone know a fix, as I have sent Piriform 4 emails & not heard anything back. Maybe I will have to file a claim to get a refund, as I sure can not run the new version 2.22 DOES ANYONE HAVE THIS SAME PROBLEM ?? OR A FIX ???????? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted May 25, 2018 Moderators Share Posted May 25, 2018 I have pointed Admins to your post. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Robertlaw Posted May 25, 2018 Share Posted May 25, 2018 Same problem as DJ above - I am using free Defraggler. It is incorrectly identifying my hard drive as an SSD. And showing that my hard drive is 33% fragmented, which is impossible because I check it weekly and keep it under 10%. I am running Windows 7 Pro 64 bit. Samsung laptop. I went back to earlier version, it shows hard drive correctly, but says I am 33% fragmented now!! And the graphic shows empty rows interspersed in-between active rows. (sorry, I am not very technical) By the way, SPECCY has same problem!! The latest version shows incorrectly that I have an SSD!! I am running full defrag on latest version of Defraggler. I hope that I am not messing up my hard drive! Note: Unlike DJ, the program has not hung up. Its defragging....14 hours to go. Watch this space! Regards Robert Link to comment Share on other sites More sharing options...
Robertlaw Posted May 25, 2018 Share Posted May 25, 2018 Defraggler is really screwed up!!! I ran for 3 hours, was 45% completed and went from 33% to 28% fragmented. I had to shut down my computer and run out for a while. Two hours later, I ran Defraggler when I opened computer, and when started up it showed 43% fragmented!! What the hell!! Now it shows 40% completed and says its 39% fragmented! Now I am considering uninstalling Defraggler altogether. Link to comment Share on other sites More sharing options...
Robertlaw Posted May 25, 2018 Share Posted May 25, 2018 I finally finished a full defrag. Came down from 43% to 37% fragmented What a mess! I then closed program, and immediately re-opened it. Ran Analysis - its show 41% fragmented now. I don't recommend using Defragger. It's got problems. And, of course, it wrongly identifies my hard drive as an SSD. Robert Link to comment Share on other sites More sharing options...
Robertlaw Posted May 25, 2018 Share Posted May 25, 2018 I uninstalled Defragger. Opened the Windows Disk Defragmenter that comes standard with Windows 7 Pro. I ran the Disk Defragmenter. It showed 0% defragmented cells. ZERO! 0% - not 41% WTF!! You tell me what's wrong with Defraggler! Robert Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 25, 2018 Moderators Share Posted May 25, 2018 Windows defragger doesn't see things that defraggler does, for instance locked system files and hybernate and (I think) system restore points. I believe, though haven't used defraggler in a while, you can disinclude some of these in defraggler's settings. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
DCB1951 Posted May 30, 2018 Share Posted May 30, 2018 I am having the same problem as D J and Robertlaw. I have been a long-time user of Defraggler Pro, and the application has run without incident for years. This upgrade spooked me from the beginning when it claimed that my WDC HDD is a SSD, which it most definitely is not. I have not run the app since the upgrade, and based on the comments above, I'm glad I didn't. My OS is Windows 7 Enterprise SP1, fully patched, running on a Lenovo T430 laptop with 16 GB RAM and a WDC 1 TB HD. If you would like to roll back to the previous version of Defraggler Pro (v2.21.993), you can find it here: https://filehippo.com/download_defraggler/70072/. Link to comment Share on other sites More sharing options...
JoyceMBeck Posted May 31, 2018 Share Posted May 31, 2018 Windows 10 v1803 on an Acer Aspire V5-531 laptop. Hard drive is a Seagate ST320LT020-9YG142. Previous versions of Defraggler correctly identified it, but v2.22.995 says it's an SSD. Windows sees it as an HDD, so does Acronis Drive Monitor. Link to comment Share on other sites More sharing options...
ChrisBedford Posted June 2, 2018 Share Posted June 2, 2018 Yip also have this with 2.22.995 on Windows 7 Pro 64 The drive is about 10 years old - def not SSD! Speccy correctly identifies it, even lists the correct rpm speed for this model, but Defraggler is confused Link to comment Share on other sites More sharing options...
Robertlaw Posted June 3, 2018 Share Posted June 3, 2018 Hi this is Robertlaw again. Read my earlier messages above first. Last week I uninstalled Defraggler. It showed at three different times when I defragged my hard drive that my system was 33%-45% fragmented. Which I new to be ridiculous and inaccurate as hell. In five years of using earlier versions of DF, the results have never gone over 8% Plus DF incorrectly states that I have an SSD, which I don't. As I stated above, after uninstalling DF, I used the Windows 7 pro defragmenter. It showed 0% defragged!! Anyways, for the fun of it, I just now re-installed Defragger, latest version again. Sure enough, its still incorrectly shows I have an SSD which is untrue. I ran Analysis (and Analysis) only. It says my hard drive is an acceptable & believable 7% defragged! I am not going to run the Defragger! Who the hell knows what damage it could do. This software is VERY SCREWED UP. I advise everyone to skip this version. There are major problems with this. By the way, I am loyal fan of Piriform. I have been using Defragger and Speccy and CCleaner for more years than I can remember!! Know this as well: Both Speccy and CCleaner also wrongly identify my 8 year old 500 GB hard drive as an SSD!!! What gives Piriform!!! Someone's asleep at the switch! (I still love ya!) Robert Link to comment Share on other sites More sharing options...
Willy2 Posted June 10, 2018 Share Posted June 10, 2018 - Question: Doesn't a SSD and a HD have some information stored somewhere in e.g. the firmware that tells the Piriform's software if the storage device is a SSD or a HD ? - I had some problems with a Hitachi Travelstar drive in the past. The documentation for that HD I pulled up from the interent told me that it contained a 512 byte information string. That documentation also told me what the meaning was of each byte & bit that was stored in that information string. https://1drv.ms/b/s!AluvxwylJSzygS-MO-XBZoGZnA40 - I have an external USB 500 GB SSD and Defraggler does correctly recognize it's a SSD. System setup: http://speccy.piriform.com/results/gcNzIPEjEb0B2khOOBVCHPc A discussion always stimulates the braincells !!! Link to comment Share on other sites More sharing options...
Robert Rogers Posted October 9, 2018 Share Posted October 9, 2018 Dell desktop running win 7 64bit reporting HDD as SSD. too. Link to comment Share on other sites More sharing options...
Moderators mta Posted October 9, 2018 Moderators Share Posted October 9, 2018 Long, long, looonng, running bug with DF and CC. Admins are aware. no resolution in sight. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
kosimek Posted October 13, 2018 Share Posted October 13, 2018 Roll back to Defraggler 2.21.993 (if you still have it or can get it). It identifies them correctly. Same problem with latest versions of Speccy Link to comment Share on other sites More sharing options...
Moderators mta Posted October 14, 2018 Moderators Share Posted October 14, 2018 12 hours ago, kosimek said: Roll back to Defraggler 2.21.993 (if you still have it or can get it). It identifies them correctly. sadly it does not. I have stayed on v2.21 and for my current 2.5" SSD it correctly identifies but for my M.2 SSD it detects as a HDD. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Sn00pY Posted November 19, 2018 Share Posted November 19, 2018 Add me to the list !! I got the same problem.. my HDD is reported as an SSD. Link to comment Share on other sites More sharing options...
Shaggie Posted June 16, 2019 Share Posted June 16, 2019 I can't believe that it is over a full year and this still hasn't been fixed. Very disappointed! I am still experiencing this horrible problematic bug on many PCs. Have they abandoned defraggler due to SSDs becoming more prevalent? Link to comment Share on other sites More sharing options...
Moderators mta Posted June 16, 2019 Moderators Share Posted June 16, 2019 1 hour ago, Shaggie said: Have they abandoned defraggler due to SSDs becoming more prevalent? 14 months since the last release - that should tell you all you need to know. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
joaopaulo1511 Posted June 26, 2019 Share Posted June 26, 2019 I use Defraggler 2.22.995 64 bits on Windows 10 version 1903 and it shows my external HDD as being SSD. Link to comment Share on other sites More sharing options...
Tim H Posted August 18, 2019 Share Posted August 18, 2019 Alas, I too am having this same issue and from reading this thread, it seems there is no solution even in the works as not one soul from Piriform has bothered to make an appearance to offer even platitudes. Initially, I thought maybe it was just my version of Windows as is ofttimes the case. I am running Windows 10 Enterprise version 10.0.18362 Build 18362, not a common release. Then I started looking for answers and solutions online and found this to be a long time issue with MANY across multiple forums. I am so very disappointed, in myself mostly for not reading up on the latest about the Piriform family of products before nose-diving into buying the whole package. I was an avid fan and promoter of all things Piriform for years, about 10 years or so ago when they were the best around, then I caught the linux bug and never looked back. It is due only to my new job as CTO that I even came back to Windohs. Live and learn. Wonder if I can get a refund.... Link to comment Share on other sites More sharing options...
Clacksman Posted September 1, 2019 Share Posted September 1, 2019 September 2019 and this bug still has not been sorted! I have just installed Defraggler and two of my three drives are incorrectly identified as SSD's. Hours of run time with very little change in the degree of defragmentation. Link to comment Share on other sites More sharing options...
Minet Posted October 3, 2019 Share Posted October 3, 2019 Yep same problem here, October the 3rd. I'm trying now other defragmenting software and all 3 work great. It's a shame since I loved all piriform software... Link to comment Share on other sites More sharing options...
sadsheep Posted October 7, 2019 Share Posted October 7, 2019 Do you plan to relase a fixed version guys ? Link to comment Share on other sites More sharing options...
wont_tell Posted October 17, 2019 Share Posted October 17, 2019 What I don't understand is how these guys can sell a software and don't even bother to fix a bug that a lot of users are stumbling upon. Even an option to manually override the drive detection would suffice but not even that. What a joke. Link to comment Share on other sites More sharing options...
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