punuk Posted May 14, 2018 Share Posted May 14, 2018 CCleaner 5.42.6495 (64-bit) crashes every time I try to use it. Could use some guidance. Attached debug log Also attached file Report.wer from C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_CCleaner64.exe_<long hexidecimal string>\ (not generated at same time as attached debug log). Crashes happen when I press "Run Cleaner" in the Cleaner, independently of what is checked off. It'll crash when only "Empty Recycle Bin" is checked, and when only "Game Explorer" is checked, but no crashing when nothing is checked. Does not crash when "Analyze" button is pressed. Tried uninstalling CCleaner, deleting all associated files and registry entries, and reinstalling. Not helpful. System is Windows 10. No problems or errors detected when running these checks: "chkdsk c:" "sfc /scannow" "Dism /Online /Cleanup-Image /CheckHealth" "Dism /Online /Cleanup-Image /ScanHealth" CCleaner64_v5.42.6495_2018-05-13_23-13-04.log Report.wer Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 14, 2018 Moderators Share Posted May 14, 2018 What antivirus do you use? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
punuk Posted May 14, 2018 Author Share Posted May 14, 2018 Kaspersky Total Security, and nothing else. Disabled it and tried Ccleaner again, still crashes. Link to comment Share on other sites More sharing options...
punuk Posted May 15, 2018 Author Share Posted May 15, 2018 Crashed in safe mode. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 15, 2018 Moderators Share Posted May 15, 2018 56 minutes ago, punuk said: Kaspersky Total Security, and nothing else. Disabled it and tried Ccleaner again, still crashes. Uninstall ccleaner Update kaspersky to the latest patch Reinstall ccleaner Should no longer crash ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
punuk Posted May 15, 2018 Author Share Posted May 15, 2018 Did as you instructed, still crashes. :-( Link to comment Share on other sites More sharing options...
punuk Posted May 15, 2018 Author Share Posted May 15, 2018 But it was a good idea, I have to disable Kaspersky when I install a new version of the VirtualBox Extension Pack. Link to comment Share on other sites More sharing options...
punuk Posted May 15, 2018 Author Share Posted May 15, 2018 But it was a good idea, I have to disable Kaspersky when I install a new version of the VirtualBox Extension Pack. Tried again 9:41pm PST, same result. Link to comment Share on other sites More sharing options...
Claudius Posted May 15, 2018 Share Posted May 15, 2018 I have same problem on CCleaner 5.42.6495 on W10 64. Just started yesterday. CCCleaner launches, but when I run "run cleaner", get the windows message "CCleaner has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available" I also have Kaspersky Internet Security. Tried uninstalling and reinstalling CCleaner. Ran avast uninstall just in case avast got installed with CCleaner causing a conflict with Kaspsersky. Restarted. Made sure Kaspersky definitions database was all up to date. Then reinstalled CCleaner again. No luck. Weird. Have been using CCleaner over a decade and this is the first time I've had a problem. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 15, 2018 Moderators Share Posted May 15, 2018 The developers have acknowledged the bug with Kaspersky and ccleaner. For many the instructions I put above work, obviously from this thread it can be seen that it doesn't always work ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
punuk Posted May 15, 2018 Author Share Posted May 15, 2018 Thank you for the update. I've reverted back to 5.40 (downloaded from https://download.ccleaner.com/ccsetup540.exe). 5.41 also works, but I don't like the functionality changes to CCleaner introduced in 5.41. Let me know when this is fixed. Link to comment Share on other sites More sharing options...
punuk Posted May 15, 2018 Author Share Posted May 15, 2018 Wow. 5.40 is 11,217,568 bytes. 5.41 is 15,333,512 bytes. 5.42 is 15,813,864 bytes. Those are quite big changes. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 15, 2018 Moderators Share Posted May 15, 2018 4 minutes ago, punuk said: Wow. 5.40 is 11,217,568 bytes. 5.41 is 15,333,512 bytes. 5.42 is 15,813,864 bytes. Those are quite big changes. Yes, moderators also noticed the size change and have commented on it to developers ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Claudius Posted May 15, 2018 Share Posted May 15, 2018 Thanks everyone. I reverted to 6.41.6446 (64) All is well now. Hopefully Kaspersky conflict will be resolved in a future release. Link to comment Share on other sites More sharing options...
siliconman01 Posted May 22, 2018 Share Posted May 22, 2018 Try setting the option as shown in the attached pic. I started having this problem when I installed Kaspersky Internet Security 2019 V19.0.0.1088(a)RC and this stopped the crashing of CCleaner 5.42.6499 when "Run Cleaner" is executed. Windows 10 x64 Pro on ASUS Maximus VIII Extreme motherboard, i7-6700k CPU,H220 X2 Liquid Cooler, 64 gbyte RipJaws DDR4 3200 RAM, Samsung 970 Pro NVMe M.2 500 gbyte SSD + Samsung 850 Pro 512 gbyte SSD, EVGA RTX 3060 Titan graphics card (Home Built System); Windows 11x64 Pro on 512 gigabyte Dell XPS 15 2-in-1 Laptop/tablet and Dell XPS 8940 PC. ASUS RT-AC88U router, 14 tbyte WD My Cloud PR2100 NAS Server, 200 Mbps cable Internet, MS Edge Chromium, MS Office 2021 (Local), Casper 11, DisplayFusion (3 Flat Panel Displays per system): Latest Bitdefender Internet Security, Quicken, Weather Watcher Live, ThumbsPlus 10, Sticky Password 8, WD Smartware, CyberLink PowerDVD23, MSI AfterBurner, Rainmeter, 8GadgetPack, and many more. Link to comment Share on other sites More sharing options...
AusOmega Posted June 4, 2018 Share Posted June 4, 2018 SiliconMan01, thank you! Your solution worked for me. However, I have the purchased version, so my option was in the same place, but under "Cleaning results level of detail," third radio button choice. Thank you again!!! Link to comment Share on other sites More sharing options...
punuk Posted June 5, 2018 Author Share Posted June 5, 2018 This issue disappeared when I installed 5.43. Link to comment Share on other sites More sharing options...
cc2150dx Posted June 5, 2018 Share Posted June 5, 2018 On 5/22/2018 at 04:37, siliconman01 said: Try setting the option as shown in the attached pic. I started having this problem when I installed Kaspersky Internet Security 2019 V19.0.0.1088(a)RC and this stopped the crashing of CCleaner 5.42.6499 when "Run Cleaner" is executed. I'm also running Kaspersky Internet Security 2019 V19.0.0.1088(a) . Thanks for the fix! Link to comment Share on other sites More sharing options...
Guest Stephen CCleaner Posted June 19, 2018 Share Posted June 19, 2018 The fix is in the next version, due before the end of June. Link to comment Share on other sites More sharing options...
Nirs3 Posted June 20, 2018 Share Posted June 20, 2018 Thanks for the fix. My favourite cleaner now works as it should.. What does save to ini file do as I now have that checked. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 20, 2018 Moderators Share Posted June 20, 2018 46 minutes ago, Nirs3 said: Thanks for the fix. My favourite cleaner now works as it should.. What does save to ini file do as I now have that checked. This should explain things for you https://www.ccleaner.com/docs/ccleaner/ccleaner-settings/changing-advanced-settings Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
jagged Posted June 21, 2018 Share Posted June 21, 2018 Today I ran into this problem: When selecting Run Cleaner > Continue, the app automatically closed without running the cleaner. Other functions of the Cleaner worked; however, not that one. I tried the solution posted above on May 22 by siliconman01, i.e., I changed the Cleaner Results option to a file list (from summary). That worked. Thanks siliconman01. Details: ccleaner v5.43.6522 - Windows 8.1 - Kaspersky Total Security 18.0.0.405 Link to comment Share on other sites More sharing options...
Guest Stephen CCleaner Posted June 26, 2018 Share Posted June 26, 2018 Today's release has a tentative fix for this. It would be great if anyone would confirm it has worked (we've not been able to reproduce in-house). Link to comment Share on other sites More sharing options...
ThePower Posted June 27, 2018 Share Posted June 27, 2018 I have 5.44.6575 installed and it still crashes I have Kaspersky 18 Free running Link to comment Share on other sites More sharing options...
HAMsmoke Posted June 27, 2018 Share Posted June 27, 2018 I updated to 5.44.6575 today as well. And it continues to crash. Kaspersky 18 full license. However, the workaround as explained above does work fine. Link to comment Share on other sites More sharing options...
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