RobertDitLeBob Posted May 11, 2018 Share Posted May 11, 2018 (edited) CCleaner close wen cleaning and does not clean whit this version on Vista Premium, Firefox, Trend Micro Maximum security. First time it does that since many years. Came back to version 5.41 and every thing is back to normal. Edited May 13, 2018 by RobertDitLeBob Adding info Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 11, 2018 Moderators Share Posted May 11, 2018 I've moved this thread to the bugs board ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
RobertDitLeBob Posted May 11, 2018 Author Share Posted May 11, 2018 On 11/05/2018 at 13:58, Nergal said: Were is that ? Link to comment Share on other sites More sharing options...
RobertDitLeBob Posted May 11, 2018 Author Share Posted May 11, 2018 On 11/05/2018 at 14:04, RobertDitLeBob said: Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 11, 2018 Moderators Share Posted May 11, 2018 What antivirus software do you use? What Browser(s) do you use (chrome, firefox, Internet Explorer) Does this occur only when pressing the clean button? Does it happen everytime (in this version of ccleaner I mean). Do any warning or error screen or ccleaner just disappears? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
XPTO Posted May 12, 2018 Share Posted May 12, 2018 I have the same issue in Windows 7 Professional. The CCleaner closes only when pressing the "Run cleaner" button. CCleaner just disappears. CCleaner free (v5.42); Kaspersky Total Security; Chrome, Internet Explorer or Opera browser (s); Please help. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 12, 2018 Moderators Share Posted May 12, 2018 3 hours ago, XPTO said: I have the same issue in Windows 7 Professional. The CCleaner closes only when pressing the "Run cleaner" button. CCleaner just disappears. CCleaner free (v5.42); Kaspersky Total Security; Chrome, Internet Explorer or Opera browser (s); Please help. Update kaspersky to the latest patch, uninstall then reinstall ccleaner, see if that helps. The devs are currently working on a fix ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
DerEine Posted May 13, 2018 Share Posted May 13, 2018 Hello, same problem on Windows 10 64bit. I use Kaspersky too, it is up to date. This problem appear since Update to Windows 10 build 1803. Debug mode doesnt help. Link to comment Share on other sites More sharing options...
RobertDitLeBob Posted May 13, 2018 Author Share Posted May 13, 2018 Hi! XPTO Uninstall V. 5.42 and I've reinstall version V. 5.41 until they fix it. Link to comment Share on other sites More sharing options...
Dims Posted May 13, 2018 Share Posted May 13, 2018 Hi all! I have the same problem ((( CCleaner 5.42.6495 (x64) Windows 10 1803 (I've installed it yesterday) Latest Kaspersky Total Security Link to comment Share on other sites More sharing options...
XPTO Posted May 13, 2018 Share Posted May 13, 2018 10 hours ago, RobertDitLeBob said: Hi! XPTO Uninstall V. 5.42 and I've reinstall version V. 5.41 until they fix it. Hi, RobertDitLeBob Thanks for the answer. I followed your suggestion and the issue is solved... for now. Link to comment Share on other sites More sharing options...
mars973 Posted May 18, 2018 Share Posted May 18, 2018 Hi all! I have the same problem. CCleaner 5.42.6499 (x64) Windows 10 Home Single Language Version 1803 Latest Kaspersky Internet Security Where can I download v.5.41 to reinstall? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 18, 2018 Moderators Share Posted May 18, 2018 18 minutes ago, mars973 said: Hi all! I have the same problem. CCleaner 5.42.6499 (x64) Windows 10 Home Single Language Version 1803 Latest Kaspersky Internet Security Where can I download v.5.41 to reinstall? Usually one of us moderator types would point you to filehippo but, when I went to get you a link, I saw no old versions. Hopefully that is a fluke on my part. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Andavari Posted May 18, 2018 Moderators Share Posted May 18, 2018 1 hour ago, mars973 said: Where can I download v.5.41 to reinstall? They're located here on FileHippo:https://filehippo.com/download_ccleaner/history/ Link to comment Share on other sites More sharing options...
Nimrud Posted May 20, 2018 Share Posted May 20, 2018 Same problem with Vn 5.42.6499 (both 32 bit & 64 bit versions) both simple delete and overwrite once. Using Kaspersky Internet Security Vn 18.0.0.495(h), Winpatrol 35.5.207.8, Windows 10 (64 bit) 1709, Build 16299.431 and for browsers, Edge, Internet Explorer, Seamonkey (recognised as Firefox) and Vivaldi (not recognised). I've gone back to Vn 5.41.6446 until it's fixed! Link to comment Share on other sites More sharing options...
Rondog Posted May 20, 2018 Share Posted May 20, 2018 Same problem as everyone else since upgrading to 5.42 version. CCleaner does not respond. How do I go back to ver 5.41? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted May 20, 2018 Moderators Share Posted May 20, 2018 See here https://filehippo.com/download_ccleaner/history/ Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Rondog Posted May 21, 2018 Share Posted May 21, 2018 Thanks Hazelnut, got the old version installed and everything is good now! Hopefully the new version will get fixed without the bugs. Rondog Link to comment Share on other sites More sharing options...
mallet Posted May 22, 2018 Share Posted May 22, 2018 good day all, same thing here with installed app on W1064, closes when pressing clean button... but works OK with portable version on W7Pro Link to comment Share on other sites More sharing options...
Moderators Andavari Posted May 22, 2018 Moderators Share Posted May 22, 2018 2 hours ago, mallet said: same thing here with installed app on W1064, closes when pressing clean button. You may also want to use a previous version and downgrade like some other users have been doing until they fix it. Previous versions are available at:https://filehippo.com/download_ccleaner/history/ Link to comment Share on other sites More sharing options...
mallet Posted May 22, 2018 Share Posted May 22, 2018 Thank you. Link to comment Share on other sites More sharing options...
mallet Posted May 23, 2018 Share Posted May 23, 2018 hi all, same issue with 5.43.6520 64b... Link to comment Share on other sites More sharing options...
mallet Posted May 28, 2018 Share Posted May 28, 2018 good day, using kaspersky, i've just upgraded from KTS 18 to KTS 19, and it works again ! really satisfied with this ! Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 28, 2018 Moderators Share Posted May 28, 2018 1 minute ago, mallet said: good day, using kaspersky, i've just upgraded from KTS 18 to KTS 19, and it works again ! really satisfied with this ! Good to hear, thanks for reporting this. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
mallet Posted May 28, 2018 Share Posted May 28, 2018 with pleasure, if it can helps problem with Kaspersky 18 I guess... Link to comment Share on other sites More sharing options...
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