Add "Run CCleaner" to Recycle Bin option not working.

[Moonzs]

Hello,

The option to add the "Run CCleaner" option to Recycle Bin context menu doesn't work any more. When I check it in the Options menu it unchecks itself the moment I click on any another CCleaner menu item. In fact when I click back again on Settings the option is not checked any more.

This also happens when I check the Add "Open CCleaner..." option to Recycle Bin context menu (this happens if I check both options at the same time or one at a time). If I set any other option on the Settings menu they are still checked once I exit the page and then click back on the Settings menu.

It appears that for some reason CCleaner is not letting me set options linked to the context menu any more. This first happened after I updated to a newer version. The update was successful and CCleaner was working fine, except for this problem related to the context menu option. I updated to a new version 2 or 3 times since (I can't remember exactly how many times) hoping that installing a new version would fix the problem but it didn't.

I also tried to set the context menu options both with the Save all settings to INI file option checked and unchecked but I didn't make any difference.

I am using CCleaner Free 5.41.6466 on Windows XP Professional.

PS I am running the same version of CCleaner on another Windows XP Professional computer and on two WIndows 7 computers and I don't have and never had the same problem on any of those machines.

Any idea on how to solve this issue?

[ident]

The checkbox reflects the registry hive setting. If it's not being set then the checkbox wont reflect this.The context menu will require admin priveledges. What happens if you rollback to the previous version you used?

[Moonzs]

Hi ident and thank you for your reply. I cannot really remember which one is the version that worked so I cannot roll back. I have admin privileges.

[Andavari]

Perhaps log off and log on which will refresh Explorer.exe since it is changing something in the context menu, and if that doesn't work try a reboot after making the setting change.

[Moonzs]

Hello Andavari and thank you for your advice. I tried both the solutions that you suggested but unfortunately none of them worked.

[ident]

Do you understand what I mean by saying reflection? The reason it's unchecked is that the registry hive does not reflect the checkboxs state and visa versa. This could be due to a number of reasons, however, we have little information to go by. You must keep in mind XP is no longer support and from a developers point adding a context menu entry is different to later versions. Granted you say the same setup works as expected on an identical build. I am not there to prove that either way.

Real-time protection, a different AV or something like win patrol etc. I'd be happy to look at an FRST log.

https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

[Andavari]

XP isn't supported by Microsoft anymore true, however CCleaner is still compatible with XP as long as it has SSE2 capabilities in the processor.

Toggling the setting On/Off/On on my XP system works as intended. Which makes me wonder if that one particular XP system you're using "may have a corrupt" Recycle Bin, maybe but I don't know, however there's a corrupt Recyle Bin fix topic here that will allow you to repair it if that's the cause.

[Moonzs]

Hello ident and Andavari and sorry about the late reply but I was away. Yes ident, I know what you mean and thank you for the additional information. I thought from the start that the problem was caused by the registry and that something got corrupted. Obviously CCleaner can't write on the registry any more and the fact that the options do not stay checked clearly reflects it (they do not stay checked because the value cannot be written on the registry hive). Yes, XP is not supported any longer but CCleaner is still compatible with XP, as Andavari has pointed out, and in fact it works perfectly on my other Windows XP machine. Unfortunately we all know very well that no installation is identical to another, even if the configuration is exactly the same. I thought this could have been a generic problem that maybe had a working solution available but it is now clear that it is specific to my computer. I am convinced that something went wrong when I updated CCleaner. I tried the corrupt recycle bin fix that you suggested Andavari but it didn't work,  thank you for suggesting it.

This is not a major problem anyway, just a minor annoyance and also everything else works fine on that machine so I am not going to troubleshoot this any further. I added the AUTO instruction to the CCleaner icon (CCleaner.exe" /AUTO) and as a work around it is very effective, basically offering the same functionality of the Run CCleaner Recycle Bin option.

Thank you very much for your help.

 

[ident]

which says to me something is blocking it. I can't assist with Malware on here. But i can get you to run FRST which is a diagnostic tool.

 

Farbar Recovery Scan Tool

NOTE: You need to run the version compatible with your system, if you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

NOTE: If you are unable to download the tools, the tools can be saved to and run from a USB flash drive.

All scans are to be run in Normal Mode. Do not run anything in "Safe Mode," unless you are instructed to do so.

This will allow getting a more in-depth insight. If you are infected I cannot advise anything here but can forward you to our trusted forum.

That said, I am not looking for infections, just a possible conflicting application. All Logs will be treated 100% confidential. I am happy for you to post the logs VIA PM but any instructions i feel warrant a script I will need to check with the mods first.

Let's go!

Run Farbar Recovery Scan Tool (FRST):

• Double-click to run it. When the tool opens click Yes to the disclaimer.
• Press Scan button.
• Farbar Recovery Scan Tool will produce the following logs:
• FRST.txt
• Addition.txt
  
  I need to see in your next reply or private
• FRST.txt
• Addition.txt

[mta]

@ident

no malware help is to be giving AT ALL on this forum, not even FRST. It is a slippery slope.

for help getting started on malware removal, direct all members to Rule #10.

all Mods will always state this stance.