seniorsirjoe Posted February 1, 2018 Share Posted February 1, 2018 I ran CC after downloading the new version on my HP Laptop running win8. The shortcuts for Chrome no longer starts the program. If I sign in as a different user (my wife) it works fine. Any one know what's happening? How do I fix this? Link to comment Share on other sites More sharing options...
Moderators mta Posted February 1, 2018 Moderators Share Posted February 1, 2018 did you run the registry cleaner? have you tried recreating the shortcuts? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
seniorsirjoe Posted February 2, 2018 Author Share Posted February 2, 2018 Yes. I believe I did. How do I recreate the shortcuts? Link to comment Share on other sites More sharing options...
seniorsirjoe Posted February 2, 2018 Author Share Posted February 2, 2018 Somehow I may have solved the problem but don't exactly how. I decided I was going to reinstall Chrome but before I did I went into Task Manager and looked at the listings for Chrome. I found a troubleshoot choice which I took. There was a menu of choices and I took the one that best described my problem and ran it. Later it said test the program when I did it ran. It' be really nice to know just what went on. Thanks for the help. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted February 2, 2018 Moderators Share Posted February 2, 2018 Possibly something in your Chrome profile/settings became corrupted. Link to comment Share on other sites More sharing options...
Moderators mta Posted February 2, 2018 Moderators Share Posted February 2, 2018 as to knowing why and stoppi9ng it in the future, part of the solution may be to NOT run the registry cleaner. or if you have to for some reason, take the offered backup. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted February 2, 2018 Moderators Share Posted February 2, 2018 Could also be that it cleaned too much in the browser "Local Extension Settings", which I've made a few posts about before and this more detailed one about needing to be put into an Exclude within CCleaner and other cleaning programs as cleaning anything inside of it it can cause issues, such as broken extensions or in my case it killed Comodo Dragon by damaging my profile in the browser - but my complaining about it has always fallen upon deaf ears and blind eyes. Link to comment Share on other sites More sharing options...
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