John Grey Posted January 30, 2018 Share Posted January 30, 2018 I use IDM. When I go to tools > startup > firefox there is an IDM integration extension, and it is set to “No” On the right, where there are three buttons: enable, disable and delete, they are all grey and I can not enable this extension. Why does ccleaner deny access, and how do I enable this extension? Thanks Link to comment Share on other sites More sharing options...
Locke Posted January 31, 2018 Share Posted January 31, 2018 Such behavior would most likely suggest incompatibility of that extension with the newest FF version. CC only reads browser configs and shows the current 'state of affairs.' Link to comment Share on other sites More sharing options...
John Grey Posted February 1, 2018 Author Share Posted February 1, 2018 First of all, IDM Intergration is certainly compatible and it also do not answer the question why it is not accessible... Link to comment Share on other sites More sharing options...
Moderators mta Posted February 1, 2018 Moderators Share Posted February 1, 2018 IDM ? Internet Download Manager perhaps. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 1, 2018 Moderators Share Posted February 1, 2018 Perhaps some help here http://www.internetdownloadmanager.com/support/firefox8_integration.html Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
John Grey Posted February 1, 2018 Author Share Posted February 1, 2018 I am not an idiot! I use IDM for 5 years and I KNOW the problem, I ASKED A DIFFERENT QUESTION! Can you guys read? Can you be bothered to read the question. This is the fourth or fifth time I am asking a question in this form and NOT ONCE did I get an answer! just forget it.... Link to comment Share on other sites More sharing options...
Moderators mta Posted February 1, 2018 Moderators Share Posted February 1, 2018 no need for the attitude John, every here is simply trying to help. for me, I'm just trying to understand the issue. so let's take a step back... what is your CC, FF and OS versions? you say you go to tools > startup > firefox - I'm not seeing that. do you mean tools > browser plugins > firefox ? if CC won't let to change that extension, what about from within FF itself? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted February 2, 2018 Moderators Share Posted February 2, 2018 On 1/30/2018 at 17:57, John Grey said: there is an IDM integration extension, and it is set to “No” I couldn't find that on the official Firefox Add-on's site however I did find a help page with instructions at http://www.internetdownloadmanager.com/support/firefox8_integration.html and according to it you may need to update IDM integration due to a Firefox update perhaps disabling it for compatibility reasons. The instructions on the page are very specific on what must be done, such as having to restart the computer after updating it. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 2, 2018 Moderators Share Posted February 2, 2018 4 hours ago, Andavari said: I couldn't find that on the official Firefox Add-on's site however I did find a help page with instructions at http://www.internetdownloadmanager.com/support/firefox8_integration.html and according to it you may need to update IDM integration due to a Firefox update perhaps disabling it for compatibility reasons. The instructions on the page are very specific on what must be done, such as having to restart the computer after updating it. That's the link I gave above Andavari. Like you, I posted it because it mentions the need to update IDM due to a Firefox update. John... did you check this out? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Andavari Posted February 2, 2018 Moderators Share Posted February 2, 2018 Sorry for posting the same link as I didn't even notice you had already posted it. Interestingly enough though we've both had the same conclusion, rather it's right or wrong who knows. Link to comment Share on other sites More sharing options...
John Grey Posted February 2, 2018 Author Share Posted February 2, 2018 Everything is OF COURSE updated, I am not an idiot. I asked a question, and you are not answering the question you are trying to figure what I must have done wrong. Once more, a last time, this is teh question: Why does cc offer me a list with the add ons and on the right side three buttons for choices enable, disable und delete, if it does not let users use these? If there is no answer, then lets stop this, but I am sick an tired of people who admit they know no answer to my question, but keep on asking questions... I have benn using cc for many years and ther were never any problem, it was a great d´software, but since getting into bed with that ripp off data stealing avast, one problem follows the other.... So, any answer to MY question? No? Than you, have a nice day.... I will now leave you to yourselves, so you can confirm your believes how great you are and everybody who thinks different, must be a moron. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 2, 2018 Moderators Share Posted February 2, 2018 Are you able to disable/enable any other extensions in CCleaner browsers extensions list, or is it just IDM that won't enable/disable? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Andavari Posted February 2, 2018 Moderators Share Posted February 2, 2018 Could just be that CCleaner needs to be updated to work with a more newly released version of Firefox, it is after all always playing catch up with the main browsers be that Firefox or Chrome after changes are made within them. Link to comment Share on other sites More sharing options...
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