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hazelnut

HP Battery recall

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Download the application to check if your particular battery is affected, the recall programme has been expanded so run the new checking application which you can find on this webpage:
https://batteryprogram687.ext.hp.com/

Also take a look at the FAQ's there.

If it is affected then there are contact phone numbers and email details on that webpage.
If you have a non-user replaceble battery which is affected you should also update your BIOS to diable the internal battery until it can be replaced.

Quote

Many of these batteries are internal to the system, which means they are not customer replaceable. HP is providing battery replacement services by an authorized technician at no cost. HP is also releasing an update to the BIOS to add batteries affected by the program expansion. The updated BIOS places the battery in "Battery Safety Mode" so that the notebook or workstation can be safely used without the battery by connecting to an HP power adaptor. Batteries affected by this recall should immediately be put into "Battery Safety Mode".

 

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