robertemeigh Posted December 27, 2017 Share Posted December 27, 2017 Build 5.38 upgrade from Piriform fails to install on Win 7 Home. Earlier versions - no problem! Multiple downloads run, show cCleaner 5.38 install path, runs after "install" disappears when initial run is closed.. Link to comment Share on other sites More sharing options...
Moderators mta Posted December 28, 2017 Moderators Share Posted December 28, 2017 do you get an error message? had the previous installed version had a custom file locating or was it a portable build? try this... uninstall your current version first. then go into the Program Files folder for CC and delete its contents (keep the .ini file if you have customised settings) download the latest build from here; https://www.piriform.com/ccleaner/buildsreboot the PC then install CC from your downloaded file. if no luck, try the install with the PC in Safe Mode. and try the Slim or Portable builds to see if they work. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 28, 2017 Moderators Share Posted December 28, 2017 Just in case https://forum.piriform.com/topic/49342-cc-v538635764-fails-to-update-after-w10-kb4058043-update/ Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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