Obi Posted December 14, 2017 Share Posted December 14, 2017 Hello everyone. I used the CCleaner registry fixer to clean the registry of an older laptop. It is not my laptop, but I have a question. Can a folder/s be "innacessible at the moment" because of the registry cleaning? I haven't touched those folders before, so I'm not aware if that's how they always behaved, but they contained important things for the other person. So I wanted to know if it could've been caused by the registry cleaner and if so, is there a fix? Thank you to whoever responds. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 14, 2017 Moderators Share Posted December 14, 2017 What operating system is on the machine? What build of CCleaner did you use.... 5.38? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Obi Posted December 14, 2017 Author Share Posted December 14, 2017 9 minutes ago, hazelnut said: What operating system is on the machine? What build of CCleaner did you use.... 5.38? Win 10. Newest CCleaner, don't know the version number Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 14, 2017 Moderators Share Posted December 14, 2017 Open CCleaner and look at top left to see build number. Are you able to restore the saved registry entries? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Obi Posted December 14, 2017 Author Share Posted December 14, 2017 It was 5.38, I did not backup the registry since I didn't encounter any issues with it myself. I don't think it could have influenced the accessibility of two or three specific folders. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 14, 2017 Moderators Share Posted December 14, 2017 Are they system folders eg. Documents ..Downloads etc? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators mta Posted December 14, 2017 Moderators Share Posted December 14, 2017 sadly @Obi you have blindly deleted registry entries without concern for any consequence. hard lesson to learn, been there - done that. you can read the official word by Microsoft why they no longer recommend running such a process here; https://support.microsoft.com/en-us/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilities since you have no reg backup, your next throw of the dice is to go back in time using a system Restore Point. in Win10, click the Start button and just start typing Restore Point, click the top result, Create a Restore Point, then click System Restore. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Obi Posted December 14, 2017 Author Share Posted December 14, 2017 They were word documents and pdf/ppt. I'll restore the laptop, yes Link to comment Share on other sites More sharing options...
Moderators mta Posted December 14, 2017 Moderators Share Posted December 14, 2017 in case you are new to Restore Points, don't expect their usage to restore any Word or PDF files. the hope is that when you go back to a previous Restore Point, access to those specific folders you mentioned will be returned. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Obi Posted December 14, 2017 Author Share Posted December 14, 2017 The files weren't damaged. Also, I have been notified everything is working fine without a restoration, so I assume it was just that this account on the laptop didn't have access to those folders. Thank you for the help. Link to comment Share on other sites More sharing options...
Moderators mta Posted December 15, 2017 Moderators Share Posted December 15, 2017 phew, all a storm in a tea-cup. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
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