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naufaldi3

[HELP] PC restarted while gaming

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so im trying to clean my computer from dust didn't works, and i full scanning my pc afraid i get some danger virus not work (no virus detected), then i set my computer to not restart by itself when the system crashes and still got restarted by itself, i've tried to update my driver its all updated, i would be really thankful if you can diagnose and fix this problem

my spec:

Operating System
Windows 10 Pro 64-bit
CPU
AMD FX-6300 25 °C
Vishera 32nm Technology
RAM
8,00GB Dual-Channel DDR3 @ 803MHz (11-11-11-30)
Motherboard
Gigabyte Technology Co. Ltd. GA-78LMT-USB3 6.0 (Socket M2) 41 °C
Graphics
S22D300 (1920x1080@59Hz)
2048MB ATI AMD Radeon R7 360 Series (HIS) 48 °C
Storage
931GB Seagate ST1000DM003-1SB10C ATA Device (SATA) 38 °C
Optical Drives
HL-DT-ST DVDRAM GH24NSD1 ATA Device
Audio
Realtek High Definition Audio
 
 
Note: sorry if my english bad im still learning

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This could be a whole lot of things. I have a few questions:

 

1. What game were you playing (some pc games are just prone to crashing)

2. What exactly happened when the pc crashed? Did you see the blue screen? Did the pc just instantly restart?

3. Did you get any kind of warnings before it crashed? Did the PC make any strange sounds? 

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This could be a whole lot of things. I have a few questions:

 

1. What game were you playing (some pc games are just prone to crashing)

2. What exactly happened when the pc crashed? Did you see the blue screen? Did the pc just instantly restart?

3. Did you get any kind of warnings before it crashed? Did the PC make any strange sounds? 

Thanks for the reply!

 

1. Only when playing Dota2

2. It just auto restarting when i was playing (random time)

3. I got no notification it's all normal then just restart by itself, the sound from PC maybe just fans that relaunched (sound like turning on pc)

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A couple things to try:

 

1. Update your graphics card drivers. 

2. Make sure windows is fully up to date. 

 

If its still crashes there are few more things you can do:

 

1. If its a heat related issue you need to find out what component is causing it. You can try Prime 95 and run a stress test for a 30 minutes or so to see if the pc crashes. If it does your processor is overheating. If it runs fine then try fur mark. This will test your graphics card to see if it is crashing. Let it run for about 20-30 minutes to stress the graphics card and see what happens.

https://www.mersenne.org/download/

http://www.ozone3d.net/benchmarks/fur/

 

2. If none of those cause crashing it could be your memory or hard drive. You could run memtest and hd tune to try and see if they find any errors:

https://www.memtest86.com/

http://www.hdtune.com/

 

3. If you still cant figure out the problem component my guess would be the power supply is shorting out. Sorry but there really is no easy way to just say this is the problem component when your pc just cuts off like that. My guess would be something is over heating if it only happens when gaming. 

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