Linx Mu Posted March 7, 2017 Share Posted March 7, 2017 Hello all, After troubleshooting and process of elimination, I have discovered a setting that is related to Ccleaner crashing, after a recent update to version 5.27.5976. When the Firefox Compact Database cleaning option is selected, it freezes/crashes at 96%. I have had this selected through several updated with no issue. This issue does not occur while cleaning Chrome's compact database. System: Windows 7 32 bit Firefox version 52.0 (latest version which has eliminated support for NPAPI plugins like Java and Silverlight). Will there be a fix for this bug soon? Let me know if you need any additional information. Thanks. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted March 7, 2017 Moderators Share Posted March 7, 2017 This is a known bug with the recent version. The developers are aware and working to get a fix asap, so it'll be (hopefully) fixed in the next version. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Linx Mu Posted March 7, 2017 Author Share Posted March 7, 2017 Gotchya! Thanks for replying to the Newbie so quickly. Do you know where the Ccleaner changelog is on the site? I couldn't find it. At least that way I can keep abreast of update details...and hopefully a fix soon! Link to comment Share on other sites More sharing options...
Moderators Andavari Posted March 7, 2017 Moderators Share Posted March 7, 2017 Version history is here: https://www.piriform.com/ccleaner/version-history Link to comment Share on other sites More sharing options...
Linx Mu Posted March 8, 2017 Author Share Posted March 8, 2017 Thanks! Hope this gets fixed next round. I'll check back in next update. Link to comment Share on other sites More sharing options...
Kiwi Posted March 14, 2017 Share Posted March 14, 2017 I just want to let you know it is still there. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted March 15, 2017 Moderators Share Posted March 15, 2017 I just want to let you know it is still there. if you mean the .28 update did not fix the issue, thank you for reporting, I'll try to get an answer from devs. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
UncleSpellbinder Posted March 15, 2017 Share Posted March 15, 2017 Yep. Version 5.28.6005 (64bit) will not allow access to Chrome or Firefox. Crashes. Link to comment Share on other sites More sharing options...
johnp57 Posted March 15, 2017 Share Posted March 15, 2017 Description Faulting application name: CCleaner64.exe, version: 5.28.0.6005, time stamp: 0x58b9ab00 Faulting module name: CCleaner64.exe, version: 5.28.0.6005, time stamp: 0x58b9ab00 Exception code: 0xc0000409 Fault offset: 0x0000000000150c80 Faulting process id: 0x1f68 Faulting application start time: 0x01d29d68d19c4d88 Faulting application path: C:\Program Files\CCleaner\CCleaner64.exe Faulting module path: C:\Program Files\CCleaner\CCleaner64.exe Report Id: 77b56f3e-d325-483b-ab97-53e2481a26ef Faulting package full name: Faulting package-relative application ID: `My name is Ozymandias, King of Kings:Look on my works, ye mighty, and despair!'Nothing beside remains. Round the decayOf that colossal wreck, boundless and bare,The lone and level sands stretch far away". Link to comment Share on other sites More sharing options...
Moderators Andavari Posted March 15, 2017 Moderators Share Posted March 15, 2017 The moderation staff has been told "it should get fixed" next time around, which would be in version 5.29. Link to comment Share on other sites More sharing options...
OldsmobileMike Posted March 16, 2017 Share Posted March 16, 2017 I just wanted to reply after finding this thread on google, that I am also experiencing this crash. Latest version of Firefox (52, 64-bit) and CCleaner (5.28). Issue only seems to affect one of our PC's, several others work fine. The problem didn't start until we updated Firefox yesterday. Error goes away when un-checking the "Compact databases" option. Additional details from Windows event log:Faulting application name: CCleaner64.exe, version: 5.28.0.6005, time stamp: 0x58b9ab00Faulting module name: CCleaner64.exe, version: 5.28.0.6005, time stamp: 0x58b9ab00Exception code: 0x40000015Fault offset: 0x0000000000150c96Faulting process id: 0x18a8Faulting application start time: 0x01d29e6076e55533Faulting application path: C:\Program Files\CCleaner\CCleaner64.exeFaulting module path: C:\Program Files\CCleaner\CCleaner64.exeReport Id: c052aa13-0a53-11e7-8488-b8ac6f47d742 Link to comment Share on other sites More sharing options...
Killin4Time Posted April 21, 2017 Share Posted April 21, 2017 Same problem within version 5.29.6003. Doesn't matter whether it is an x86 or x64 machine. As soon as you run the cleaning process, as it gets to compact Firefox it bombs out. If I remove the Firefox "Compact Database" option, it's all good. Hopefully this will be fixed soon. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted April 23, 2017 Moderators Share Posted April 23, 2017 They were supposed to fix it, however Firefox also released a new version recently. So maybe they'll be chasing and playing keep up with that just like Win10 with ever changing software. Link to comment Share on other sites More sharing options...
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