reneweesp Posted November 16, 2016 Share Posted November 16, 2016 CCleaner doesn't clean the Windows 7 Cookies files folder since versions 5.23 & 5.24 (v5.22 works fine) %userprofile%\AppData\Roaming\Microsoft\Windows\Cookies\ Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 17, 2016 Moderators Share Posted November 17, 2016 Internet explorer must be exited and any applications that render with ie (such as outlook or quicken) must also be closed. This is due to changes in internet explorer itself. .23 also had a bug relating to this but I believe it was fixed in .24 ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
jopa66 Posted November 17, 2016 Share Posted November 17, 2016 Internet explorer must be exited and any applications that render with ie (such as outlook or quicken) must also be closed. This is due to changes in internet explorer itself. .23 also had a bug relating to this but I believe it was fixed in .24 It was NOT fixed. See my previous post in this thread. https://forum.piriform.com/index.php?showtopic=47334 Link to comment Share on other sites More sharing options...
grumpee Posted November 17, 2016 Share Posted November 17, 2016 The requirement to close Windows Explorer to clean temporary files, history and cookies was introduced with v5.23 - it is NOT due to changes in windows explorer since v5.22 continues to clean these files without closing windows explorer. I expect many other users will also find this an irritant and would like to see CCleaner address it. Link to comment Share on other sites More sharing options...
jopa66 Posted November 17, 2016 Share Posted November 17, 2016 The requirement to close Windows Explorer to clean temporary files, history and cookies was introduced with v5.23 - it is NOT due to changes in windows explorer since v5.22 continues to clean these files without closing windows explorer. I expect many other users will also find this an irritant and would like to see CCleaner address it. Agreed. version 5.22 works fine on Windows 7 with IE 11. I suspect the requirement to close IE has something to do with Windows 10 and the Edge browser. Somehow CCleaner needs to be aware of what OS it is installed on. As I have not yet been perverted er... converted to Windows 10, I have not tested on that OS. Link to comment Share on other sites More sharing options...
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