2harts4ever Posted October 23, 2016 Share Posted October 23, 2016 Good morning, Since installing the new version (5.23.5808 64-bit) a few days ago I have been getting two errors in Event Viewer I have never seen before. (1) Event 455: CCleaner64 (4104) testing: Error -1032 (0xfffffbf8) occurred while opening logfile C:\Users\harts\AppData\Local\Microsoft\Windows\WebCache\V01.log. (2) Event 489: CCleaner64 (4104) testing: An attempt to open the file "C:\Users\harts\AppData\Local\Microsoft\Windows\WebCache\V01.log" for read only access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8). I am using an HP 23-g017c All-in-one running Win10 Home 64-bit. This is the first time I have ever seen any entries in my Event Viewer concerning CCleaner and I have used the program for several years. Any thoughts on what is causing these two entries? Thanks and regards, 2harts4ever " ... Nuff Said. Keep Smiling Because I'm Smiling Too! ..." Link to comment Share on other sites More sharing options...
Moderators mta Posted October 23, 2016 Moderators Share Posted October 23, 2016 there are a couple of issues with the latest release. speed, IE and log files are the ones that instantly come to mind. the Dev Team are aware and are working on it. in the meantime, reverting to the previous version seems to do the trick until a new version is released. FileHippo has previous versions; http://filehippo.com/download_ccleaner/ Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
2harts4ever Posted October 23, 2016 Author Share Posted October 23, 2016 Morning mta, I appreciate your fast and very informative answer. If I would stick with this new program until the problems you mentioned are fixed would I be in any kind of danger or should I go ahead and install an earlier version? Thanks and regards, 2harts4ever " ... Nuff Said. Keep Smiling Because I'm Smiling Too! ..." Link to comment Share on other sites More sharing options...
Moderators mta Posted October 23, 2016 Moderators Share Posted October 23, 2016 no danger at all. just won't be up to it's usual gold standard. worst case in your situation is some log files won't get cleaned, but should once the cause is identified and the solution released. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
2harts4ever Posted October 23, 2016 Author Share Posted October 23, 2016 Hi again mta, Thanks for your followup response. I think I will just limp along and put up with it until they get to the bottom of it. I just thought I had better check just in case it could harm my PC. I feel better after your response. I had to do a clean install of my Windows a few days back after some corrupted files stopped my ability to update Windows. I have spent the last day or so putting things back in place after having saved them to an external drive before the Clean install. Almost done ....lol Have a great day! Thanks and regards, 2harts4ever " ... Nuff Said. Keep Smiling Because I'm Smiling Too! ..." Link to comment Share on other sites More sharing options...
2harts4ever Posted October 24, 2016 Author Share Posted October 24, 2016 Hi mta, (UPDATE): I decided to uninstall CCleaner version 5.23.5808 and went back to Version 5.22.5724 to see if my error messages in Event Viewer would disappear. After I accomplished the switch I ran a Cleaning and sure enough the error messages are gone using the older version. Hopefully the developers will figure out the problem in v5.23 and I will be able to go back to it. If you hear the problem is solved I would appreciate it if you could let me know either on this post or a message. Once again thanks for your time and information. Thanks and regards, 2harts4ever " ... Nuff Said. Keep Smiling Because I'm Smiling Too! ..." Link to comment Share on other sites More sharing options...
Moderators mta Posted October 24, 2016 Moderators Share Posted October 24, 2016 I suspect you will first hear about the fix with the rest of us. They (the Dev Team) will release a post in the Announcements thread. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
2harts4ever Posted October 24, 2016 Author Share Posted October 24, 2016 I suspect you will first hear about the fix with the rest of us. They (the Dev Team) will release a post in the Announcements thread. Hi mta, Okay .... I'll be checking for it. Once again I appreciate you taking the time to answer my posts. Thanks and regards, 2harts4ever " ... Nuff Said. Keep Smiling Because I'm Smiling Too! ..." Link to comment Share on other sites More sharing options...
Moderators mta Posted October 24, 2016 Moderators Share Posted October 24, 2016 it's my pleasure, and if by chance I do hear anything first, I will certainly post my findings. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
2harts4ever Posted October 24, 2016 Author Share Posted October 24, 2016 it's my pleasure, and if by chance I do hear anything first, I will certainly post my findings. Hi mta, Thanks! Thanks and regards, 2harts4ever " ... Nuff Said. Keep Smiling Because I'm Smiling Too! ..." Link to comment Share on other sites More sharing options...
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