EdisonLu Posted August 3, 2015 Share Posted August 3, 2015 PAGE_FAULT_IN_NONPAGED_AREA (cpuz138_x64.sys) Can you please update the software for Windows 10? I love CCleaner and really want to purchase Professional Plus (which has the Speccy also), but this bug makes me think again... Link to comment Share on other sites More sharing options...
Moderators mta Posted August 3, 2015 Moderators Share Posted August 3, 2015 Speccy version? Have you tried updating that old version of CPU-Z, or even removing it, then run Speccy again? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
EdisonLu Posted August 3, 2015 Author Share Posted August 3, 2015 Speccy version? Have you tried updating that old version of CPU-Z, or even removing it, then run Speccy again? My version is the latest 1.28.709 I did not install any CPU-Z.... Link to comment Share on other sites More sharing options...
JdM_ Posted August 4, 2015 Share Posted August 4, 2015 PAGE_FAULT_IN_NONPAGED_AREA (cpuz138_x64.sys) Can you please update the software for Windows 10? I love CCleaner and really want to purchase Professional Plus (which has the Speccy also), but this bug makes me think again... I am experiencing the same issue on windows 10... I don't have cpuz installed... Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted August 4, 2015 Moderators Share Posted August 4, 2015 A bit more info on cpuz http://www.tenforums.com/bsod-crashes-debugging/4768-page_fault_in_nonpaged_area-cpuz138_x64-sys.html Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Dan Dar3 Posted August 16, 2015 Share Posted August 16, 2015 Same problem here: Speccy 1.28.709 (64 bit) Windows 10 (64 bit, 10.0.10240) It appears Speccy leverages the CPU-Z driver to gather CPU information (CPUID v1.0.3.8) and it extracts it in %TEMP%\cpuz138 folder and probably calling it through %TEMP%\speccycpuid.dll (CPUDI SDK DLL, v1.1.1.6). The problem doesn't happen all the time, but it is annoying if you happen to start Speccy when you have things unfinished / unsaved. Link to comment Share on other sites More sharing options...
aekyall Posted August 16, 2015 Share Posted August 16, 2015 I have the same issue - which in my case happens repeatedly, every time I try and run Speccy. I'm Windows 10 x64 and have (had) Speccy version 1.28.709 - I've had to remove the program from my computer until such time as the issue gets resolved - which I hope will be sooner rather than later? Link to comment Share on other sites More sharing options...
Tim M Posted August 17, 2015 Share Posted August 17, 2015 I'm yet another user experiencing the same issues with Specky (1.28). (W10 Pro x64 RTM) I have not seen a blue screen in years, so this whas a bit of a surprise. So it certainly makes me wonder what M$ did to the OS to potentially cause the problem. Link to comment Share on other sites More sharing options...
hbordon727 Posted August 17, 2015 Share Posted August 17, 2015 same problem here, im using the latest speccy on windows 10 home 64bit .. i have removed the program until they fix it, i havent seen a bsod in years.. =( Link to comment Share on other sites More sharing options...
hypercleats Posted August 18, 2015 Share Posted August 18, 2015 I had to uninstall Speccy to stop the BSODs in a clean install of Win 10 Pro x64 (PAGE_FAULT_IN_NONPAGED_AREA). I was getting them frequently after installing the latest version of Speccy, but I didn't know that was the cause at the time since I installed a lot of my other utilities in the same session. (Will not do that again.) I had to install WinDbg to try and decypher the minidump files, which then pointed to Speccy and its use of an outdated CPU-Z driver as the culprit. Reinstaliing and Uninstalling the latest CPU-Z (v1.73) didn't solve the BSODs since Speccy was still using an older verision internally or something silly like that. Only uninstalling Speccy fixed the issue. As to why it is taking more than one day for Piriform to update its internal version of CPU-Z to the latest (which doesn't BSOD Win10) is completely beyond me. Link to comment Share on other sites More sharing options...
Guest MrK Posted August 18, 2015 Share Posted August 18, 2015 Thanks for reporting this, this has been passed on to the devs for a resolution. Link to comment Share on other sites More sharing options...
PlayFriik Posted August 21, 2015 Share Posted August 21, 2015 Just wondering is it fixed by now? Link to comment Share on other sites More sharing options...
Moderators mta Posted August 21, 2015 Moderators Share Posted August 21, 2015 Since a member of the Admin staff has stated it has been passed on to development, my guess is you will know when it appears in the Change Log in a future release. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
PlayFriik Posted August 22, 2015 Share Posted August 22, 2015 Since a member of the Admin staff has stated it has been passed on to development, my guess is you will know when it appears in the Change Log in a future release. Oh, didn't know there is change log, but now I searched for it and I found out that it's not fixed yet. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted August 22, 2015 Moderators Share Posted August 22, 2015 Since a member of the Admin staff has stated it has been passed on to development, my guess is you will know when it appears in the Change Log in a future release. Oh, didn't know there is change log, but now I searched for it and I found out that it's not fixed yet. No changelog mentions it because no new version has been released since the report was made. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
edjon2000 Posted August 26, 2015 Share Posted August 26, 2015 Hi all, Just for completeness I have the same issue with the latest tech preview build of windows 10 build 10525(64-bit) when I updated to this version I noticed that the windows installer removed speccy 1.28.709 from my system, thinking it was a mistake, (it does happen occassionally) I re-installed speccy and the installation went fine, but, as soon as I tried to run it instant blue screen citing something about cpuZ_X64.sys or somthing like that, I hope your dev team will be able to sort it out fairly quickly. It did work on the previous build of windows 10, so I guess MS changed something Link to comment Share on other sites More sharing options...
Digerati Posted September 8, 2015 Share Posted September 8, 2015 I just ran Speccy 1.27 (with no problems) for the first time in several months then realized it had been awhile since I checked for an update. I saw an update was there so I downloaded and installed 1.28. When I ran it I almost immediately got my first BSOD ever with Windows 10 Pro 64-bit. It also reported the same error with CPU-Z as others here have noted. A quick Google search led me to this thread where I decided to add my "ditto". I am glad to see that Piriform is aware of the problem and, based on past experience with Piriform, I am sure an update with the fix will be released soon. same issues with Specky (1.28)I have not seen a blue screen in yearsmakes me wonder what M$ did to the OS to potentially cause the problem. Wow. So running only the latest version of "Speccy" causes a BSOD with "CPU-Z" - two programs that are NOT made by Microsoft, no other BSODs in "years" indicating all other programs run just fine, yet Microsoft is to blame for creating this problem? ??? FTR, I did not have any BSODs with 1.27. Only after upgrading to and running Speccy 1.28 did I receive BSODs with W10 - my only BSODs with W10. Running V1.27, HWMonitor, HWInfo64, CoreTemp, Belarc Advisor, Windows System Information and CPUz - not to mention all my other programs too - do not and have not caused any BSODs.I'm all for bashing Microsoft when bashing is due - and certainly they've done plenty that deserves bashing. But when running only the latest version of one (non-Microsoft) program out of dozens (100s? 1000s?) in "years" causes such a specific BSOD, you cannot blame Microsoft. Even IF this problem surfaced only after installing a recent Windows Update for W10, the fact only Speccy reports this specific problem strongly suggests that only the latest version of Speccy is making a call (setting a hook or whatever the programming term is) it shouldn't. Especially since similar hardware monitoring/system information programs (including CPU-Z) (programs that generally get their data from the same sensors and data sources) work fine. Bill (AFE7Ret) Freedom is NOT Free! Windows and Devices for IT, 2007 - 2017 Heat is the bane of all electronics! Link to comment Share on other sites More sharing options...
Moderators mta Posted September 24, 2015 Moderators Share Posted September 24, 2015 update. needed to run Speccy today to get some info for someone, and yep, BSoD on Win10. workaround. downloaded the Portable version, deleted speccy64.exe, double clicked speccy.exe and it worked fine. but the same theory should work on the non-portable version, just get rid of the 64bit version of Speccy so it doesn't try to use it on a 64bit PC and it'll just use the 32bit one which the CPUZ sys file still works with. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted September 24, 2015 Moderators Share Posted September 24, 2015 Good info mta which could help people with this problem. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
rmacheshire Posted September 27, 2015 Share Posted September 27, 2015 27/9/2015 Using windows 10 build 10547, got the same problem, but it is intermittent. Will try sticking with the 32 bit version. Link to comment Share on other sites More sharing options...
marty3 Posted November 4, 2015 Share Posted November 4, 2015 I'm having this to. And I have not installed cpuz. Is it a component used by speccy? Link to comment Share on other sites More sharing options...
Moderators mta Posted November 4, 2015 Moderators Share Posted November 4, 2015 yep, it seems CPU-Z is called from within Speccy. have you tried what worked for me... http://forum.piriform.com/index.php?showtopic=44170&p=266736 Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
leo3487 Posted November 8, 2015 Share Posted November 8, 2015 update. needed to run Speccy today to get some info for someone, and yep, BSoD on Win10. workaround. downloaded the Portable version, deleted speccy64.exe, double clicked speccy.exe and it worked fine. but the same theory should work on the non-portable version, just get rid of the 64bit version of Speccy so it doesn't try to use it on a 64bit PC and it'll just use the 32bit one which the CPUZ sys file still works with. What's difference between both exe? 32 bit version still can gather true info at a 64 bits system? Link to comment Share on other sites More sharing options...
Moderators mta Posted November 8, 2015 Moderators Share Posted November 8, 2015 64bit software can utilise 64bit architecture, but 32bit software can still run on 64bit hardware. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
JemW Posted November 11, 2015 Share Posted November 11, 2015 I'll join in - Dell XPS13 running Windows 10. Speccy is unusable, causes the same issues as already described. Any news on an update for Win 10 64 bit? Link to comment Share on other sites More sharing options...
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