tf245yay Posted June 1, 2015 Share Posted June 1, 2015 I just noticed that when I run CCleaner to delete my Google Chrome History, everything would still be there when I open up Chrome even though the program claims that it has deleted files. CCleaner Version: v. 5.06.5219 (64-bit) Windows 7 Professional 64-bit Google Chrome Version 43.0.2357.81 m (64-bit) **I have BootCamp and this issue is not present on OS X so I assume that it is a bug with CCleaner for Windows. Link to comment Share on other sites More sharing options...
Moderators mta Posted June 2, 2015 Moderators Share Posted June 2, 2015 Before running CC did you make sure you had no Chrome background tasks running? And in CC, have to set the "ignore files older than 24 hours" appropriately? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
StephChaz Posted June 25, 2015 Share Posted June 25, 2015 CC is not cleaning out my Chrome cookies or history - instead it states Skipped after the 3 items that need cleaning. It does this every time and the volume of unwanted cookies is increasing. I have tried cleaning with my google browser closed and have CC set to ignore files older that 24 hours set properly. Regardless - cannot get rid of Google history or cookies. CC does not claim to clean them - keeps saying 'skipped'. Is there anything I can do to fix this issue? Thank you. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 25, 2015 Moderators Share Posted June 25, 2015 Have you read here? http://forum.piriform.com/index.php?showtopic=40285&do=findComment&comment=244877 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
alnuzum Posted July 21, 2015 Share Posted July 21, 2015 I have done every fix that you have suggested and nothing changes. It still skips Google. I just installed CCleaner on a friend's computer (she runs Chrome) and the first time we used the cleaner it removed the Google cookies, etc. I just downloaded the exact update and it is not running on my computer. What is the problem? I have been having this same problem for over 6 months. By now there should be a fix. Perhaps I need to download another program other than CC Cleaner. Link to comment Share on other sites More sharing options...
Moderators mta Posted July 21, 2015 Moderators Share Posted July 21, 2015 bring up Task Manager and double-check there are no Chrome or Chrome related programs running. CC will skip cleaning any browser if it detects a browser related process still running. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
alnuzum Posted July 24, 2015 Share Posted July 24, 2015 I THINK I HAVE THE ANSWER!! For those of you having problems with cleaning Google,etc, I have been struggling with this for months and have tried ALL the suggestions. Last night I decided to dig into the history of this problem and found something I had not tried. Well so far it has worked! This is what I did: I went to Task Manager- then processes- then stopped ALL chrome.exe processes that were running. Be aware that there are several and not all together in the list, you have to scroll to bottom to get them all. At this time, your screen will only have the Task Manager showing(no icons or any other programs or windows). Don't panic! When I had completely removed all of chrome.exe I went to CCleaner of ran the Cleaner which removed ALL of Chrome unnecessary files. Turned my computer off and back on and opened Chrome (which I had to signin to and reset personalizations) and everything was exactly as it should be. The answer to cleaning Chrome is to completely close it down which then allows you to clean everything. Amazing and so easy when I finally discovered the fix. Good luck with this and I hope it helps many of you. I am not an expert but try to find out as much as possible thought others experiences and it has helped my knowledge level so much. Thanks to all that have shared with me. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted July 24, 2015 Moderators Share Posted July 24, 2015 I THINK I HAVE THE ANSWER!! For those of you having problems with cleaning Google....This is what I did: I went to Task Manager- then processes- then stopped ALL chrome.exe processes that were running. So, what you're saying is that you "discovered" the solutions given in posts 2,4 and 6 and many many times throughout this website? Still i am glad you fixed your issue. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators mta Posted July 24, 2015 Moderators Share Posted July 24, 2015 a win is a win. even if it did entail reinventing the wheel. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
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