pcfa1999 Posted February 8, 2015 Share Posted February 8, 2015 i have been having trouble with my ccleaner. i can use it once then i get a report when i use it a 2nd time.as the photo attached.i am using a acer aspiree-15 laptop windows 8.1 i am using the newest ccleaner 5.02 please help me asap. thank you. i am not that advanced to use the slim model so i do not want to take a chance of trying it. thank you. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 8, 2015 Moderators Share Posted February 8, 2015 What operating system are you running? What build of CCleaner? Did you update to this version (over the top) or was it a clean install? Have you tried uninstalling CCleaner and then re-installing the slim build from here? https://www.piriform.com/ccleaner/builds Are all your malware/antivirus scans up to date and clean? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
pcfa1999 Posted February 9, 2015 Author Share Posted February 9, 2015 i answered your questions i hope this helps. Link to comment Share on other sites More sharing options...
Winapp2.ini Posted February 9, 2015 Share Posted February 9, 2015 if you manually navigate to C:\Program Files\CCleaner, do you see ccleaner64.exe or ccleaner.exe? winapp2.ini additions thread winapp2.ini github Link to comment Share on other sites More sharing options...
pcfa1999 Posted February 9, 2015 Author Share Posted February 9, 2015 beta tester. i have attached a pic of what pops up on my screen when i go to run ccleaner a 2nd time and then the program closes out. i miss my cleaner. Link to comment Share on other sites More sharing options...
pcfa1999 Posted February 9, 2015 Author Share Posted February 9, 2015 i see the ccleaner64.exe in a pop up as the pic shows. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 9, 2015 Moderators Share Posted February 9, 2015 If the picture you attached says it cannot find CCleaner, why is it already showing CCleaner in your taskbar? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Nergal Posted February 9, 2015 Moderators Share Posted February 9, 2015 i answered your questions i hope this helps.What where? If the picture you attached says it cannot find CCleaner, why is it already showing CCleaner in your taskbar?Pinned program? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 9, 2015 Moderators Share Posted February 9, 2015 Nergal it looks like poster is editing his first post each time he answers a question. It could be a pinned program... perhaps unpin it as a test? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
pcfa1999 Posted February 9, 2015 Author Share Posted February 9, 2015 i have no idea why. all i know is i run ccleaner once then when i go o run it a 2nd time that is the pop up i get and ccleaner WILL NOT run again. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted February 9, 2015 Moderators Share Posted February 9, 2015 I know the answer I think. Check in your system tray (bottom right of task bar where clock and network are) I will bet that it is set to minimize to system tray ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
pcfa1999 Posted February 9, 2015 Author Share Posted February 9, 2015 i have downloaded the portable ccleaner and also the slim program to my usb chip. which one is the best o use? i know i may be a pain but i have never had trouble with ccleaner before and have many people about how great the program is. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 9, 2015 Moderators Share Posted February 9, 2015 pcfa did you see what Nergal posted above? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Nergal Posted February 9, 2015 Moderators Share Posted February 9, 2015 Please also, open your c drive navigate to the program files directory and tell us if the is or isn't a ccleaner folder ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
eL_PuSHeR Posted February 9, 2015 Share Posted February 9, 2015 I am wondering... Could pcfa199 be a spambot? If not, his/her English skills are terrible. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted February 9, 2015 Moderators Share Posted February 9, 2015 I am wondering... Could pcfa199 be a spambot? If not, his/her English skills are terrible. El pusher, just because a person does not type in a manner or language you are comfortable with, does not give you the rights to insult nor accuse when there is zero evidence toward those facts. Honestly, many users of Piriform products come from non-english speaking locations, and I've found his/her english to be perfectly legible. Nor is there anything spammy about this thread, Sooooo any way .... ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
eL_PuSHeR Posted February 10, 2015 Share Posted February 10, 2015 Agreed. But it seems he/she is ignoring whatever advice was given. Link to comment Share on other sites More sharing options...
pcfa1999 Posted February 10, 2015 Author Share Posted February 10, 2015 eL_PuSHeR i am no spam bot thanks anyway lol. and yes i read Nergal but i do not understand what it means sorry i am not a pro at pc's but i am trying. thank you. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted February 10, 2015 Moderators Share Posted February 10, 2015 Which part don't you understand? Do you know where the system tray is and where to see hidden icons in it? If not read http://www.sevenforums.com/tutorials/293-notification-area-icons-hide-show-system-icons-notifications.html?filter%5B2%5D=Taskbar%20Start%20Menu ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
eL_PuSHeR Posted February 11, 2015 Share Posted February 11, 2015 eL_PuSHeR i am no spam bot thanks anyway lol. and yes i read Nergal but i do not understand what it means sorry i am not a pro at pc's but i am trying. thank you. Please accept an apology. Link to comment Share on other sites More sharing options...
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