seb6000 Posted November 16, 2014 Share Posted November 16, 2014 Running Win7 64 Have tried CCLEANER v4.11, 4.16, 4.19 Ok I run CCleaner on my laptop and home desktop for years with no problems Recently I went on a trip and took my lap top, upon returning when I start my laptop, ccleaner is set to startup and do a clean and this has never failed, but all of the sudden Im getting this everytime ccleaner tries to run CCleaner has stpped working So I did an uninstall, then reinstalled the latest version, but it still does the same thing. I uninstalled again and installed v4.16, still same problem CCleaner still runs fine on my other desktop win7 64 computer. I even uninstalled ccleaner and then went into regedit and erased everthing that had (ccleaner) in the registry, did a computer restart, installed ccleaner 4.19, and the same problem still happens. ---------- problem details - follows ------------ Problem signature: Problem Event Name: APPCRASH Application Name: CCleaner64.exe Application Version: 4.16.0.4763 Application Timestamp: 53cfbddc Fault Module Name: CCleaner64.exe Fault Module Version: 4.16.0.4763 Fault Module Timestamp: 53cfbddc Exception Code: 40000015 Exception Offset: 00000000000cb62d OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 032a Additional Information 2: 032a5efdcf38ada293cdc79513ca2d70 Additional Information 3: 0b07 Additional Information 4: 0b0774d9d5477acc5228b32007b3f526Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt --------------------- any ideas on a fix, thanks Link to comment Share on other sites More sharing options...
Winapp2.ini Posted November 16, 2014 Share Posted November 16, 2014 From an Admin control prompt (search for cmd, right click on it and run as administrator) run sfc /scannow To make sure your system files aren't damaged. winapp2.ini additions thread winapp2.ini github Link to comment Share on other sites More sharing options...
seb6000 Posted November 16, 2014 Author Share Posted November 16, 2014 so I ran CMD (system scan) as admin found no problems Windows Resources Protection did not find any integrity violations any other ideas? thanks Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 16, 2014 Moderators Share Posted November 16, 2014 Are there any other past versions or leftovers of ccleaner still installed? Have you gone into your PC startups, removed ccleaner, rebooted, and then tried installing ccleaner again? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators mta Posted November 16, 2014 Moderators Share Posted November 16, 2014 Are there any other past versions or leftovers of ccleaner still installed? I think there maybe, OP states v4,.19 was the latest installed but crash dump shows v4.16 @seb, give the portable version a try. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
seb6000 Posted November 16, 2014 Author Share Posted November 16, 2014 the program was set to start up within the program settings itself, so it never appeared for startup in the PC Startup area yes v4.16 is the last one I installed but as I said above I tried v4.11, 4.16, and 4.19 and all have the same problem and I did a total cleanout of all files including using regedit to clean out the ccleaner registry files and then did a computer restart and then re-checked for any other files, restarted computer and then did a clean install, I did this proceedure everytime for every versin install and am still getting the same problem which is the computer does its startup, the ccleaner program is set to do a clean at the time of start up and tries to do its process but hangs at around 28% then locks up and a popup will show up in the monitor screen saying CCleaner has stopped working about the only way I see to fix this problem is to do a fresh re-install of win7 I mean ccleaner is working perfectly on my other desktop computer and both systems are pretty much identically setup the same way I havent tried the portable version yet is that for win7 also? any more ideas? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 16, 2014 Moderators Share Posted November 16, 2014 Is it listed under Windows scheduled tasks? What happens if you right-click on CCleaner and select run as admin? If you create a new user as a test (which as you know you could just delete afterwards) does ccleaner run under the new user? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators mta Posted November 16, 2014 Moderators Share Posted November 16, 2014 portable version works on all Windows OS's. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Winapp2.ini Posted November 16, 2014 Share Posted November 16, 2014 You can find the portable version here: http://www.piriform.com/ccleaner/builds winapp2.ini additions thread winapp2.ini github Link to comment Share on other sites More sharing options...
seb6000 Posted November 16, 2014 Author Share Posted November 16, 2014 You can find the portable version here: http://www.piriform.com/ccleaner/builds ya I installed the portable version and it get to 36%, then turns fading gray and hangs there non-responsive Next try will be v5.0beta Link to comment Share on other sites More sharing options...
seb6000 Posted November 16, 2014 Author Share Posted November 16, 2014 ya I installed the portable version and it get to 36%, then turns fading gray and hangs there non-responsive Next try will be v5.0beta The same thing happens on v5.0betaIt get to 36% and stops, going into failure, and the same popup appears, see image CCleaner has stopped working oh well guess ccleaner is no good for the laptop anymore Link to comment Share on other sites More sharing options...
seb6000 Posted November 16, 2014 Author Share Posted November 16, 2014 oh heres the info from the failure - problem details area Problem signature: Problem Event Name: APPCRASH Application Name: CCleaner64.exe Application Version: 5.0.0.5035 Application Timestamp: 5464caae Fault Module Name: CCleaner64.exe Fault Module Version: 5.0.0.5035 Fault Module Timestamp: 5464caae Exception Code: 40000015 Exception Offset: 00000000000e775d OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 032a Additional Information 2: 032a5efdcf38ada293cdc79513ca2d70 Additional Information 3: d036 Additional Information 4: d03689310b6d6469b9d6b62662678e57Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Link to comment Share on other sites More sharing options...
seb6000 Posted November 16, 2014 Author Share Posted November 16, 2014 if I uncheck the (temporary internet files) box at the top of the list it will now go to 45% before failing, if that helps any Link to comment Share on other sites More sharing options...
seb6000 Posted November 16, 2014 Author Share Posted November 16, 2014 if I uncheck the (temporary internet files) box at the top of the list it will now go to 45% before failing, if that helps any except I never use IE browser, I use firefox so not sure why Link to comment Share on other sites More sharing options...
Winapp2.ini Posted November 16, 2014 Share Posted November 16, 2014 Does it always fail on the Recycle Bin? You may have a corrupt recycle bin. open an admin command prompt and type rmdir /s C:\$recycle.bin and enter Y when asked to confirm. This will recreate your recycle bin. winapp2.ini additions thread winapp2.ini github Link to comment Share on other sites More sharing options...
seb6000 Posted November 16, 2014 Author Share Posted November 16, 2014 Does it always fail on the Recycle Bin? You may have a corrupt recycle bin. open an admin command prompt and type rmdir /s C:\$recycle.bin and enter Y when asked to confirm. This will recreate your recycle bin. so did that, maybe went further this time but still failed again Failed on Firefox Cleaning this time So I clicked on Applications then unchecked the FF checked boxes and the ccleaner did not fail this time so ra a check on each FF item and it seems its the FF Appl. Check box for: Internet History thats causing the ccleaner failure any ideas why? its weird because this program has been on this computer for over 1 year and worked perfectly. I also run the exact same FF version, addons, etc and ccleaner on my desktop, both run same O/S, etc and I havent changed anything so why all the sudden this glitch? Link to comment Share on other sites More sharing options...
seb6000 Posted November 17, 2014 Author Share Posted November 17, 2014 kinda weird that both my computers dont have the same problem so the Firefox vesion that is on both my win7 64 compters are exact version 32.0.3 and so on my problem laptop computer I checked FF for upadtes and there was one for v 33.1.1 so I installed and rechecked all the FF app options listed in the ccleaner APPs section then ran the cleaner and it ran perfectly So for some weird reason it was that version of FF, but only is occurring on my win7 laptop --- where can I suggest improvements for ccleaner app because I have like over 70 saved cookie addresses in the ccleaner section Options>Cookies and ccleaner only let you transfer them 1 at a time form the "Cookies on Computer" into the "Cookies to keep section" it seek like someone would be smart enough to creat a sweep highlight all cookies or a Select All Cookies to easily transfer all cookies into the "Cooikies to keep" section instead of me having to spend 15 minutes ONE-ing each of my cookies over into that saved area oh ya thanks for all the help Link to comment Share on other sites More sharing options...
Winapp2.ini Posted November 17, 2014 Share Posted November 17, 2014 Maybe try resetting your firefox profile - https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems on the problem machine. winapp2.ini additions thread winapp2.ini github Link to comment Share on other sites More sharing options...
dvdbane Posted November 17, 2014 Share Posted November 17, 2014 where can I suggest improvements for ccleaner app because I have like over 70 saved cookie addresses in the ccleaner section Options>Cookies and ccleaner only let you transfer them 1 at a time form the "Cookies on Computer" into the "Cookies to keep section" it seek like someone would be smart enough to creat a sweep highlight all cookies or a Select All Cookies to easily transfer all cookies into the "Cooikies to keep" section instead of me having to spend 15 minutes ONE-ing each of my cookies over into that saved area you can "CTRL+click" or "CTRL+A" to select all Link to comment Share on other sites More sharing options...
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