version 4.14 hangs during install

[BewilderedBob]

Despite 3 downloads and many attempts to install 4.14 it hangs early during install and can only be killed with Task Mgr equivalent. Err msg points to "opening err" but that's all she wrote. Any ideas will be appreciated.

 

Bewildered Bob

[Nergal]

What security software are you running? To make sure you downloaded ccleaner from piriform com or file hippo, please tell us where tou obtained the installer

[hazelnut]

As well as the answers to  Nergal's questions, can you also say what operating system are you using.

 

Are you trying to install the same way as you did here?

 

http://forum.piriform.com/index.php?showtopic=39970&hl=

 

Have you tried using the portable installer instead from here to see if the same thing happens?

 

http://www.piriform.com/ccleaner/builds

[nwarp]

I had the same hang problem I found if I disconnect  from the internet by disabling my internet connection the update will install easily and fast from the down loaded install file which I downloaded before the disable action. This also happened as well when I upgraded from the free version to the professional version of Ccleaner. I've been looking for the reason why this happens without success. My system win7 home premium 32bit Sp1 router Netgear R6300 wifi 11ac dual band I'm in Australia. Regards

 

 

[hazelnut]

It may be that some security software that you have installed may be 'restricting' the install. If it also contains a firewall then it may not like CCleaner phoning home at install to check you are installing latest version.

 

Glad to hear you got it sorted anyway and thanks for posting back about what worked for you