Jim B 0 Report post Posted March 5, 2014 When I try to install ccleaner I get the following error: Can't initialize plug-ins directory. Please try again later. I have a program called 7-Zip intsalled and it has been causing problems. It may have something to do with The above error. Can you help? Jim B. Share this post Link to post Share on other sites
hazelnut 0 Report post Posted March 5, 2014 Eithr try using a different browser Jim or install the slim build from here http://www.piriform.com/ccleaner/builds Share this post Link to post Share on other sites
Jim B 0 Report post Posted March 5, 2014 I changed to internet explorer and tried to install the slim build. I got the same error message. What do I try next? Jim Share this post Link to post Share on other sites
hazelnut 0 Report post Posted March 5, 2014 After you have downloaded the installer, what happens if you disable your anti-virus and then double click the ccleaner installer? DON'T FORGET to re-enable your anti-virus again after trying this. Share this post Link to post Share on other sites
mta 0 Report post Posted March 5, 2014 Do try @hazelnut suggestion and if no luck, here are some others. The slim build is in .exe format, so any problems you have with 7zip shouldn't effect the installation of CC. But have you tried the portable version of CC, it is in .zip format so (not knowing what exactly your 7zip problem is) I would uninstall 7zip and just use Windows inbuilt zip extractor to unzip it. Being 'portable' it doesn't need installing. Simply extract it to the folder it will run from and make a shortcut of the .exe file on the desktop, or where-ever you want. Also, try installing any of the CC builds from Safe Mode. Share this post Link to post Share on other sites
Andavari 0 Report post Posted March 6, 2014 Also look at this pinned topic here: http://forum.piriform.com/index.php?showtopic=5739 Share this post Link to post Share on other sites
Jim B 0 Report post Posted March 6, 2014 Disabling antivirus didn't help. Tried installing in safe mode. that didn't work. I cannot uninstall 7-Zip no matter how I try. I'm afraid if I download the portable version 7-zip will screw it up. Share this post Link to post Share on other sites
hazelnut 0 Report post Posted March 6, 2014 What error message do you get when you try to uninstall 7zip? What operating system are you using..XP/ Windows 7? Do you get the same error message when you try to install any other programs, for example Recuva slim version from here? http://www.piriform.com/recuva/builds I'm wondering if perhaps your file associations are mixed up but we'll work on that when you've answered the above questions Share this post Link to post Share on other sites
DennisD 0 Report post Posted March 6, 2014 Can't initialize plug-ins directory That error message is sometimes caused by a problem with Windows Temp folder, which apparently Windows uses no matter where you download programs to or where you install them to. That is, according to some brief research I did. Go to "Star\Run" and enter "%temp%" (no quotes) and press "OK", and try to delete everything you find in the folder which appears. If some items won't delete it will be because they're in use by another program. Just skip those. You can't do any harm by deleting stuff in the temp folder, and if you can't delete anything, then it suggests a problem with the "Permissions" flag on the temp folder. Permissions on that folder do apparently get screwed up sometimes and cause problems with program installs. Worth a try. Which Operating System are you on by the way? Share this post Link to post Share on other sites
