jimphxaz Posted January 2, 2014 Share Posted January 2, 2014 Upgraded to pro v4.09.4711 (64 bit) Windows 8 and Firefox. Cleaner analyze and registry check analyze both stop at 3% of completeness. Previous (non-pro) versions worked fine. Have not changed or updated any other system elements. Jim Link to comment Share on other sites More sharing options...
Moderators Nergal Posted January 2, 2014 Moderators Share Posted January 2, 2014 What security software are you running? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Alan_B Posted January 2, 2014 Share Posted January 2, 2014 Some applications can be UPDATED successfully most of the time, but sometimes that fails and you need to fully remove the old for a CLEAN INSTALL. If you UPGRADE an application and get extra bells and whistles it could require Registry Keys that are NOT available until a total removal of the old and then a CLEAN INSTALL of the new. If that does not work for you it might be better to get the PRO support you paid for direct from the developers, and not from this "best efforts self-help" forum. Link to comment Share on other sites More sharing options...
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