PalmSpringsJimm Posted December 20, 2013 Share Posted December 20, 2013 Not a complaint; info for you on the off-chance it will be useful to you.Your organisation does the public a great service and, should you want me to do a few hundred words expressing the specifics let me know... Speccy info published to: http://speccy.piriform.com/results/QNo4qOSBggJ1ecW0u0m62Vq Here's the problem I had, which began minutes after the install of Speccy and disappeared after the uninstall.Note: about two hours prior to installing Speccy I had changed the following registry setting:---------------------------------To Disable HibernateHKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\PowerHybernateenabled Type in 0 (zero), and click/tap on OK.Close regedit, and restart the computer to apply the changes.-------------------------No sound.Notification area displayed the 'volume' icon with a white x in a red ball.Clicking brought me the message that one of the services depended upon was not available.Event info:The Windows Audio Endpoint Builder service terminated with the following error:The RPC server is unavailable.The Windows Audio service depends on the Windows Audio Endpoint Builder service which failed to start because of the following error:The operation completed successfully.When I tried to 'start' it: Failed to started because RFC was not available.Further exploration: "No audio device is installed" although it was 'working properly' per Windows.The time of the event was within minutes if not seconds from install of Speccy, just downloaded from Periform a few minutes prior.Speccy was not listed in my 'installed programs' so I used your uninstall.Still didn't fix the sound issue which, when I tried to reinstall the driver, gave me an error code: Realtek High Definition Audio Driver - InstallShield WizardInstall Realtek HD Audio Driver Failure!!(Error Code: [0x00000103]I use eRunt so I initiated a recovery from two days prior and the audio came back.I know this is bereft of detail however a few addtional crumbs are noted below. Please don't hesitate to ask for whatever would help; I'm fairly computer literate after 45 years or so of helping others, fixing my own issues, etc. HiJack This log? Services detail? Registry files? I have Nir Launcher installed (without sysinternals) or I can use a diag that you would prefer..In face, I think that I'll re-install Speccy, see if the problem reappears, add that info as well as what ever system details I can include as well.Ok, did that, published the info to:http://speccy.piriform.com/results/QNo4qOSBggJ1ecW0u0m62VqIf the problem re-occurs I'll so another snapshot and let you know... Hope this helps! Jim Harmon Link to comment Share on other sites More sharing options...
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