nolme Posted March 29, 2013 Share Posted March 29, 2013 Hi, We've installed CCEnhancer 3.7 + CCleaner 3.28 yesterday on a Dell XP machine. The user reports today taht he have lost his M$ Outlook 2003 contacts (stored in the .PST ?) Does full cleaning option can lead to this problem ? Thanks, Vincent Link to comment Share on other sites More sharing options...
Moderators mta Posted March 29, 2013 Moderators Share Posted March 29, 2013 very unlikely. a lot of us here do regular full cleans and no problems of this nature (at least that I've heard of). as you know, everything Outlook does is kept in a PST file and to just lose Contacts sounds like PST corruption or user error to me. it's not a file CC cares about. for user error: check other folders in the Personal Folders list to see if the Contacts were accidently moved there by a dodgy mouse click & drag. check the Deleted Items as well. for PST corruption: use SCANPST, the free MS repair tool already on your PC (do a search) and see what errors it finds. but over-riding all that, you have a backup of the PST file don't you !!! (nudge nudge wink wink) Edit: Oh and by the way, the latest version of CC is now v4.0 Another Edit: if you have no backup and still can't find the Contacts. your last throw of the dice would be the nickname file (NK2) which can be converted into contacts. but these are only the addresses for emails you have sent, not the contents of the Contacts folder - but it maybe your last resort. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted March 29, 2013 Moderators Share Posted March 29, 2013 We've installed CCEnhancer 3.7 + CCleaner 3.28 yesterday on a Dell XP machine. The user reports today taht he have lost his M$ Outlook 2003 contacts (stored in the .PST ?) Does full cleaning option can lead to this problem ? CCEnhancer is unsupported on these forums because Piriform the makers of CCleaner have no affiliation with it since it's a third-party tool. Link to comment Share on other sites More sharing options...
Alan_B Posted March 29, 2013 Share Posted March 29, 2013 We've installed ... The user reports today ... CCleaner is Freeware that is now restricted to private individual users. This appears to be a situation in which CCleaner has been installed for a user by an agency, possibly for a fee, in which case I believe the Professional Licensed version with developer support should be purchased, and support obtained direct from the developers. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted March 29, 2013 Moderators Share Posted March 29, 2013 (edited) Just to make sure, tell them to open contacts and see if the cards are there; or better yet did the user ever make cards or have they this whole time been mistakenly believing the auto-complete (nk2 file) was their contacts. for more information see: http://www.nirsoft.net/utils/outlook_nk2_autocomplete.html Edited March 29, 2013 by Nergal clarity of thought ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
nolme Posted April 1, 2013 Author Share Posted April 1, 2013 Just to make sure, tell them to open contacts and see if the cards are there; or better yet did the user ever make cards or have they this whole time been mistakenly believing the auto-complete (nk2 file) was their contacts. for more information see: http://www.nirsoft.n...tocomplete.html Thanks, I'll have a look @Alan_B : when does this has been applied ? When installing the product, Licence Agreement is link online which isn't legal in France it seems because editor (Piriform) can change the licence apply to all previously installed products. And We don't read LA at every build. Link to comment Share on other sites More sharing options...
Alan_B Posted April 1, 2013 Share Posted April 1, 2013 @Alan_B : when does this has been applied ? When installing the product, Licence Agreement is link online which isn't legal in France it seems because editor (Piriform) can change the licence apply to all previously installed products. And We don't read LA at every build. I have no authority on this - just a general awareness that changes have occurred. I will leave it for a moderator to answer and explain the details. Link to comment Share on other sites More sharing options...
Moderators mta Posted April 2, 2013 Moderators Share Posted April 2, 2013 And We don't read LA at every build. just as a FYI, the fact you hit the Continue, OK, Next or Agree button when you have a End User License Agreement is legally binding that you have read, understood and agree to everything stated in the EULA. (hey, even I have never read one of those buggers from start to finish - hands up anyone who has ???) Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
nolme Posted April 2, 2013 Author Share Posted April 2, 2013 Yes I agree. But Piriform release often new builds for CCleaner, Defraggler, Recuva, Speecy. Read once : ok Read : at each build..... too boring. We're looking for OpenSource project : http://bleachbit.sourceforge.net/ Maybe less options but open source. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 2, 2013 Moderators Share Posted April 2, 2013 Thread now closed as original poster states he is looking for another product instead. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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