montecarlo1987 Posted March 15, 2013 Share Posted March 15, 2013 (edited) Hello. I am having BSOD (Blue Screen Of Death Issues) issues in recent days. Ever since I installed my older internal PCI dial-up modem card inside my desktop computer, I have been receiving BSOD most (9 out of 10 times I'd say.) only during the final "Shutdown" stage with my Windows 7 Pro 6-bit OS. Windows runs great before, during and after startup and while Windows is running. I only get the BSOD issues a few seconds after I have commenced a system restart or system shutdown following the Windows "Shutdown" screen. System restarts are more common with BSODs than system shutdowns. I have check my Device Manager for this Intel 536EP Modem and the device status (the driver) states that "this device is working properly.". It is from digital signer is: Microsoft Windows Hardware Compatibility Publisher. The driver provider: Intel Corporation. The drive date: 3/16/2005. The driver version: 4.80.12.0. I ran a System File Checker (sfc /scannow) while in the Windows environment and it stated at the conclusion, "Windows Resource Protection didn't find any integrity violations." Yes, obviously, you're going to say it is the added PCI dial-up modem hardware that is the issue and/or in combination with the driver. After I installed this hardware, this is when this BSOD issue all started. Yet, the driver does not show any issues as I have stated. I have since removed this PCI dial-up modem and when I did the BSOD issues immediately stopped proving it is this piece of hardware as the root cause. I was planning on using the dial-up modem for a Caller ID system that uses the modem in your Windows-based computer to monitor incoming phone calls. When a phone call is received, the program displays the Caller ID info on the computer screen. I have not configured this yet as I am trying to overcome this BSOD issue first. Some stats: The dial-up modem is called a EZ Media Fax Modem - Internal PCI v.92/56Kbps with Intel Modem Chips v.92 and v.90. I have the original (standard) ASUS P5Q motherboard. I have a Motorola external broadband cable modem and a Linksys Dual-Band Wireless-N gigabit Router receiving a broadband communication. The telephone cord connected to this PCI dial-up modem is connected to a telephone splitter jack that is connected to my digital phone cable modem jack. I am running a dual boot situation with Windows 7 Pro 64-bit and a Windows 8 Pro 64-bit on different primary partitions on the same internal hard drive. I have provided 3 Windows Problem Signatures below for your inspection a varying times from Windows 7 Pro 64-bit. I have not received any BSODs with Windows 8 Pro 64-bit OS. My question to you: Is there a way to get this added PCI dial-up modem to work with my system??? If you can help me, please suggest to me how I can still keep installed my added PCI dial-up modem and stop getting this BSOD issues??? Please reply. Thank you! Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional information about the problem: BCCode: 1000007e BCP1: FFFFFFFFC0000005 BCP2: FFFFF88005EBAB20 BCP3: FFFFF88003977688 BCP4: FFFFF88003976EE0 OS Version: 6_1_7601 Service Pack: 1_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\030813-73164-01.dmp C:\Users\TROY\AppData\Local\Temp\WER-88655-0.sysdata.xml Read our privacy statement online: http://go.microsoft....88&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Approximate time of incident: 3-8-13 at 4:56 AM *** Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional information about the problem: BCCode: 44 BCP1: FFFFFA8000000000 BCP2: 0000000000000EAE BCP3: 0000000000000000 BCP4: 0000000000000000 OS Version: 6_1_7601 Service Pack: 1_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\030813-60528-01.dmp C:\Users\TROY\AppData\Local\Temp\WER-102945-0.sysdata.xml Read our privacy statement online: http://go.microsoft....88&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Approximate time of incident: 3-8-13 at 3:42 PM *** Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional information about the problem: BCCode: 1000007e BCP1: FFFFFFFFC0000005 BCP2: FFFFF88005C89DC6 BCP3: FFFFF8800980D6C8 BCP4: FFFFF8800980CF20 OS Version: 6_1_7601 Service Pack: 1_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\030913-64397-01.dmp C:\Users\TROY\AppData\Local\Temp\WER-96112-0.sysdata.xml Read our privacy statement online: http://go.microsoft....88&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Approximate time of incident: 3-9-13 at 4:11 PM[/size] Edited March 16, 2013 by Nergal Cleaned up formatting added spoiler, saved much space Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 15, 2013 Moderators Share Posted March 15, 2013 I see you have also posted your question over on the Sevenforums. Have you tried downloading something like WhoCrashed to see what is causing the BSOD http://www.resplendence.com/whocrashed Don't clean your computer with CCleaner unless you untick Memory Dumps as it will clean out the dump files that are needed for analyses. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
montecarlo1987 Posted March 15, 2013 Author Share Posted March 15, 2013 (edited) @ hazelnut: Hello again. Thanks for your interest in my issue. First and foremost, yes, I do indeed have the Memory Dumps checked in CCleaner. ..and I have ran CCleaner since I removed the PCI dial-up modem and since this issue stopped. Therefore, I am flat out of luck now! I was not aware that you really do need those memory dump file information to resolve this issue. :-( The only way is to re-install the PCI dial-up modem and run a few system restarts and shutdowns to reproduce this issue and do not use CCleaner in the interim. Then we can take it from there. Therefore, I will be a few days before returning here. I will be back. Hold on! Thanks for your help! Edited March 16, 2013 by Nergal Removed unneeded Font Attributes Link to comment Share on other sites More sharing options...
Moderators Andavari Posted March 15, 2013 Moderators Share Posted March 15, 2013 (edited) Perhaps look on the manufacturer website for a Win7 compatible driver (if you have 64-bit Win7 look for that), that's my guess as to why it's causing all those BSOD's. Edited March 15, 2013 by Andavari Link to comment Share on other sites More sharing options...
Moderators mta Posted March 15, 2013 Moderators Share Posted March 15, 2013 +1 Andavari, sounds very much like a driver issue or an interrupt/resource conflict. 64bit OS means 64bit drivers, if it's an old card, the supplied CD may only have 32bit, and worse, the manufacturer may not have 64bit drivers. worst case, consider buying a current dial-up card. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
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