securtek Posted February 18, 2013 Share Posted February 18, 2013 All versions since v2.10.424 crash on install. v2.10.424 is the last version that will install on my machine. All the installs crash when I attempt to uncheck the "include Google Chrome" box. The versions I have tried and they all crash in the same place are: 2.11.560 2.12.628 2.13.670 I am running W7Pro 64/8g ram I have no problems installing other software. Any Ideal why this is happening or has anyone else had this problem? I have not tried to install with the "include Google Chrome" because I do not want it on my machine. I have no use for Google Chrome at this time, Is Google Chrome is being forced upon us? Thanks, Link to comment Share on other sites More sharing options...
kroozer Posted February 19, 2013 Share Posted February 19, 2013 Totally uninstall your current version of Defraggler, then download and install anew from http://filehippo.com/download_defraggler/ If again it crashes while opting out, download the portable version from http://www.piriform.com/defraggler/builds Link to comment Share on other sites More sharing options...
securtek Posted February 19, 2013 Author Share Posted February 19, 2013 Kroozer, Tried your suggestion, no version later then v2.10.424 will install. See error message below. Obviously Piriform change something in the installs after v2.10.424. Thanks for trying to help. I may try the Portable version later, Link to comment Share on other sites More sharing options...
Alan_B Posted February 19, 2013 Share Posted February 19, 2013 It is NOT possible for the Portable version to give you this same problem, because there is no Google Chrome offer to be declined. Your crash may be due to a Windows Registry error that has made inaccessible the key which determines whether you have recently declined the Chrome offer. Link to comment Share on other sites More sharing options...
securtek Posted February 20, 2013 Author Share Posted February 20, 2013 I just updated Adobe Shockwave to the latest version. Adobe Shockwave has an Identical display with the same two boxes to uncheck if one does not want Chrome. I unchecked the Chrome boxes and Adobe Shockwave installed perfectly. This tells me that the problem is with the Piriform install package. Not my Machine. I will try the Portable Version soon. Strange that no one that works for Pirifrom reads or cares about its software problems here. Thanks for trying to help. Link to comment Share on other sites More sharing options...
Alan_B Posted February 20, 2013 Share Posted February 20, 2013 Strange that no one that works for Pirifrom reads or cares about its software problems here. Why should they ? Their priorities have to be the removal of bugs, the enhancement of products, and "hand-holding" support including responses to problems within defined time-limits for those who pay for Professional support. Link to comment Share on other sites More sharing options...
Moderators mta Posted February 20, 2013 Moderators Share Posted February 20, 2013 Actually they do read these posts. Don't confuse a lack of response for a lack of concern. They almost never respond to posts. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted February 20, 2013 Moderators Share Posted February 20, 2013 also this issue seem to be localized to your machine as 1000s of other have installed those versions fine on windows 8. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 21, 2013 Moderators Share Posted February 21, 2013 If you still get problems try installing it in safe mode. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
login123 Posted February 21, 2013 Share Posted February 21, 2013 OK, here is what i would try. Just me. I don't see how it could cause harm, but someone else may jump in and say differently. I would uninstall Defraggler. Restart twice. Install Ccleaner. Use Ccleaner to look for any leftovers from the now uninstalled Defraggler. Use the CCleaner registry checker to look for leftovers. Be careful, back up any registry deletions to a folder you can remember. Restart. Reinstall Defraggler. The first installation of Defraggler may have made a small change in the registry. The new installation of defraggler might hang when it gets to that. Maybe Ccleaner will remove it. Fwiw, the piriform developers do read all these threads, but they stay busy writing code, and usually don't comment. The CCleaner SLIM version is always released a bit after any new version; when it is it will be HERE :-) Pssssst: ... It isn't really a cloud. Its a bunch of big, giant servers. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted February 21, 2013 Moderators Share Posted February 21, 2013 From what I've noticed Google offers in software are stored within the softwares very own registry area, i.e. under; Adobe, Piriform, etc., therefore what kroozer stated to do with an uninstall should effectively remove any possible corrupt Google key. Also keep in mind some anti-virus can give grief with installers that bundle things like Google offers, etc., which is why Hazelnut's recommendation to install it Safe Mode could be a possible solution. If all else fails use the portable version. Link to comment Share on other sites More sharing options...
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