m@rk2 Posted December 28, 2012 Share Posted December 28, 2012 I recently installed 1.44.778 on a XP (SP2) machine and Win 7 Pro machine (64bit). 26/12/2012. (I am looking for photos moved from one machine to the other and then deleted from both....very senior moment!) The XP machine ran Stage 1 - 3 fine...found and restored many lost photos but not the ones I am after. The Win 7 machine runs stage 1 ok, but hangs/freezes/crashes at between 63% and 73% complete on Stage 2. It grinds away for 4-5 mins and then crashes with a MS report as foloows Problem signature: Problem Event Name: APPCRASH Application Name: recuva64.exe Application Version: 1.44.0.778 Application Timestamp: 50a60fd5 Fault Module Name: recuva64.exe Fault Module Version: 1.44.0.778 Fault Module Timestamp: 50a60fd5 Exception Code: c0000005 Exception Offset: 000000000016607e OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 5129 Additional Information 1: d213 Additional Information 2: d213b055145d9254a4748a28a5b77766 Additional Information 3: 195d Additional Information 4: 195d949cf697e3d447342fedd6d48c25 I have tried the following Ran Recuva on the Win 7 machine but recovering files from a USB stick - results OK. Ran Recuva on the WIN 7 machine in safe mode - reults - crash I was wondering if there is an issue with disc size with win7. I am no tech/dev trust me. But it seems strange it works on the USB stck and not the HD. Apologies if this is in the wrong forum. I had read somewhere that there is a WIN 7 forum but I could not find it. If someone can point me in the right direction...cool. (Thanks to DennisD) Merry Christmas and aHappy New Year Link to comment Share on other sites More sharing options...
Moderators DennisD Posted December 28, 2012 Moderators Share Posted December 28, 2012 Hi m@rk2, and welcome to the forum. Thanks for starting your own thread. I don't know too much about the causes of exception errors, but it may help to know the size of the drive you're trying to scan. And have you tried what Augeas suggested for that other poster with a similar stage 2 problem without the Exception Code: c0000005 error ... As soon as Stage 2 starts, cancel it (within Recuva). You should then get your list of files. Let us know if that does any good. Link to comment Share on other sites More sharing options...
Moderators Augeas Posted December 29, 2012 Moderators Share Posted December 29, 2012 I have this hang (but not crash) with version 1.44. I would revert to v1.43 from filehippo and see what that does. Link to comment Share on other sites More sharing options...
m@rk2 Posted December 30, 2012 Author Share Posted December 30, 2012 Hi m@rk2, and welcome to the forum. Thanks for starting your own thread. I don't know too much about the causes of exception errors, but it may help to know the size of the drive you're trying to scan. And have you tried what Augeas suggested for that other poster with a similar stage 2 problem without the Exception Code: c0000005 error ... Let us know if that does any good. Hi DennisD, The HD is 500mb. I have read most of the threads and tried most of the solutions to no avail. The one that has seemed to work is Augeas idea to install 1.43v. I have done this and so far no crash/hang which is good. Thanks for your help and I will keep an eye out for the update from 1.44!! Regards and Happy New Year Mark Link to comment Share on other sites More sharing options...
m@rk2 Posted December 30, 2012 Author Share Posted December 30, 2012 Hi Augeas, I have this hang (but not crash) with version 1.44. I would revert to v1.43 from filehippo and see what that does. I have done exactly what you suggested and it seems to be working. Thanks for the help Happy New Year Mark Link to comment Share on other sites More sharing options...
Moderators DennisD Posted December 30, 2012 Moderators Share Posted December 30, 2012 I've never had the hang problem so nice one Augeas, and I'm happy it's working out for you Mark. Link to comment Share on other sites More sharing options...
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