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MrG

Forum Downtime

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And we're back! :)

 

Apologies for the downtime over the last two days. We had a hack attempt which resulted in the decision to take the Forum offline until the problem was solved. IPB have just released a patch for the forum software, so we're back, fully protected!

I'd also like to reassure you that no user data was compromised during this time.

 

Thanks for understanding, and keep enjoying our software :)

 

MrG

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There may be a few teething issues, so add your forum problems to this post and we'll get them fixed.

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Avatars are now fixed, although we're having DNS update issues now, so site is running in an iFrame until fixed.

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Having real difficulty signing in, only way I can sign in is if I DON'T use the forum main page to sign in from. In other words if I go for example to the Software page of the forum I can sign in there

 

Keep getting signed out if I refresh the page.

 

Cannot go to a thread and copy the link to paste elsewhere, it just shows link for main forum page in address bar instead of thread link.

 

(testing smilies :wacko: Okay now but cannot view smiles made in posts before the forum went down)

 

Little dropdown arrow next to member name on top right-hand side of page is missing.

 

Advanced search button missing.

 

Open quick navigation icon missing.

 

PM notifications icon missing.

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There are quite a few things not working.

 

Same sign in issue as hazel.

 

Couple of icons missing from next to username at the top of page, although mousing over that area shows the two spots are "active" ...

 

d6c711c285f7.jpg

 

Clicking a link to another forum page gives this ...

 

570b76d11d1.jpg

 

Can't get rid of "Recent Topics" window on the main page. After clicking it away, it's back again on returning to the main page ...

 

724c8a77dff7.jpg

 

 

And I'm using PixPipeline for these images as I don't have a forum upload tool at all. Gone missing!

 

 

EDIT: The upload tool has returned. :lol:

 

EDIT 2: I keep getting signed out as hazel states above.

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This is strange.

 

The two icons missing at the page top are there if I follow hazels link above ...

 

c0556212089d.jpg

 

but are missing everywhere else with any page I open. Weird.

 

And the forum uploader is missing again. Weirder.

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I dunno if it's you fixing stuff as you go MrG, but the "Recent Topics" section now stays closed when I return to the main page.

 

EDIT: And the two missing icons up top are now back.

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Seems to be evolving as we write. For a moment the messenger and notifications buttons were present but not visible, the whole bar was the same color. Then they were there. Now they're not. Looks like they aren't there if writing a post but they are if just reading one No idea what that menas, hope it helps.

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It seems that at the top level of the forums the messenger and notifications buttons are visible.

http://ccleaner.ipbhost.com/index.php?act=idx

At the next level down, "Announcements" (Piriform Community Forums ---> General ---> Announcements) they are visible,

http://ccleaner.ipbhost.com/index.php?showforum=5

But at the next level down "Forum Downtime" (Piriform Community Forums ---> General ---> Announcements ---> Forum Downtime) they are not visible, but they are there.

http://ccleaner.ipbhost.com/index.php?showtopic=37150

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If I try to change pages within a topic by clicking the little page numbers I get this. th_piri_forums_error1.jpg

Same thing if I try to go directly to any other page than page one.

Sorry for your troubles, you guys have done an amazing job getting the site back up. Glad no data was lost.

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A few theething issues ?

 

I know that I posted this already in a different thread but all of my shortcuts to the Piriform forum don't work any more. And I have two scrollbars on the right hand side of the computerscreen when I visit the forum.

 

Edit:

1. Scrollbar issue seems to be solved.

2. Webadresses all have changed. No wonder my Favourite Piriform shortcuts don't work any more. Any plans to use the old webadresses again ?

3. Notification system seems to be working as it should.

Edited by Willy2

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2. Webadresses all have changed. No wonder my Favourite Piriform shortcuts don't work any more. Any plans to use the old webadresses

 

This was answered above. They're waiting on DNS changes to fully propagate, which usually takes a couple of days.

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Now the avatars (from e.g. DennisD & Hazelnut but not mine) and smileys are missing again/got lost.

 

Edit:

Seems avatars & smileys are back/repaired.

Edited by Willy2

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Welcome back, fully to everyone My email box and RSS feed were so quiet without y'all. Looks like true domain of forum.piriform.com is back :D

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When this user forum was DOWN the "parent" site http://www.piriform.com was UP.

 

I was VERY disappointed that there was absolutely zero information on the functional site from which we might have been downloading virus ridden software.

 

Might I suggest that when an organization has been hacked you need your best men on the job to contain the problem,

but surely there has to be a spare post-boy / tea-girl available to post a status report on all the organisations sites that can still be accessed.

 

Contingency planning is best done in advance - it is not too late to plan for the next hack :rolleyes:

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I see double tabs. No alcohol involved. :-) Windows XP, IE8.

Same here (Win7, FF16)

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