wtayo792 Posted January 14, 2012 Share Posted January 14, 2012 Have version 1.14.288 loaded and on a XP-SP3 computer the optical drive module gives this error message during the scan process. Optical Drives Unknown system error: 0x80041004 The drives (2) appear to be working ?? correctly as I can see them in Win Explorer. I would like to be able to see the details in Speccy. Any suggestions? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 15, 2012 Moderators Share Posted January 15, 2012 Did you get this if you use an an earlier version of Speccy? Older versions can be gotten from here on the right of the page http://www.filehippo...download_speccy Are there any errors which show up around the same time as you run it in any ofthe Windows Event Viewer areas (system or application?} What make and model are your drives? (info can be found in the device manager) Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
wtayo792 Posted January 15, 2012 Author Share Posted January 15, 2012 Have taken the following steps; Removed Speccy 1.14.288 and reinstalled same - no change Both opticals are IDE so I changed the ribbon cable (80 connector type) - no change Changed IDE from Primary to Secondary connector on MOBO, and checked BIOS settings - no change Researched for any XP System event alerts - there are none Removed Speccy 1.14.288 and installed 1.13.276 - no change Ran WinUtilities app version 10.4 and can see both drives fine CDR0 - AOpen 12x DVD-ROM CDR1 - AOpen Com5232/AAH Pro (combo DVD-ROM/CD writer) Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 16, 2012 Moderators Share Posted January 16, 2012 Then perhaps run speccy in debug mode and attach the log here so the devs will see it. http://www.piriform.com/docs/speccy/troubleshooting-speccy/running-speccy-in-debug-mode Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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