mrgenoux Posted December 26, 2011 Share Posted December 26, 2011 Dear Piriform: Since I upgraded to Recuva 1.42.544 (64-bit), launching Recuva keeps sending message telling me that a new upgrade is available. Similarly, opening Recuva webpage tells me that a new software is available with the version number 1.42.544 (64-bit), identical to the one that is installed on my computer. This bug doesn't affect the other Piriform softwares (CCleaner, Defraggler and Speccy). Incidently, congratulations for your products. Kind Regards, Philippe Genoux Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 26, 2011 Moderators Share Posted December 26, 2011 Hello Phillipe Have you tried uninstalling Recuva, rebooting and installing again? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
robinjones Posted January 3, 2012 Share Posted January 3, 2012 Same problem here (64-bit). Tried usual uninstall, reinstall - problem remains. thanks, Robin -------- Link to comment Share on other sites More sharing options...
Guest MrRon Posted January 4, 2012 Share Posted January 4, 2012 Can you post a little more information here, e.g. OS etc. Link to comment Share on other sites More sharing options...
mrgenoux Posted January 18, 2012 Author Share Posted January 18, 2012 dear All: Sorry, I have been long to reply, but I had no notice of any reaction to my initial post. My OS is Microsoft Windows 7 - 64 bit French version, with all updates from Microsoft installed. Yes, I have uninstalled and re-installed Recuva 1.42.544 (64-bit), and the same problem arises: a message informing me that a new version (1.42.544) is available for download. This is the only Piriform software that causes this problem. CCleaner, Defrag and Speccy are trouble-free. Thanks for your help! Kind Regards, Philippe Link to comment Share on other sites More sharing options...
Moderators Nergal Posted January 20, 2012 Moderators Share Posted January 20, 2012 just to make sure (and yes we've been burned this way before), none of you are running recuva in debug mode are you ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
BK~ Posted February 26, 2012 Share Posted February 26, 2012 I have the same issue. Windows 7 HP 64-bit and Recuva v1.42.544 (64-bit). Every time I check for updates, I receive a message that "A new version, 1.42.544 is available to download!". I tried to uninstall and reinstall Recuva (without rebooting), but this didn't help. Link to comment Share on other sites More sharing options...
Super Fast Posted February 27, 2012 Share Posted February 27, 2012 Do you have by chance, Filehippo updater installed? Some updater programs try to alert you when a new version of a file is ready, so I wonder if you installed anything similar, or someone using your PC, then it erroneously tells you that you have an update. I would check your add remove list to see if you have any kind of program set for auto-update. Usually, they will let you select which programs to monitor for new versions. Link to comment Share on other sites More sharing options...
plotchick Posted February 29, 2012 Share Posted February 29, 2012 me too.. Windows 7 64-bit I just purchased Recuva and I'm getting this message - and then it requires me to purchase the upgrade as well? I haven't had this laptop very long, and I don't have any updater programs installed. I generally don't allow anything to install little tools or add-ons. Link to comment Share on other sites More sharing options...
kroozer Posted February 29, 2012 Share Posted February 29, 2012 I just purchased Recuva . . . Recuva is free, and updates are free. If you paid for anything here it was for direct support from the developers. If you downloaded from another site other than filehippo it was likely an unauthorized mirror. Link to comment Share on other sites More sharing options...
Guest MrRon Posted March 1, 2012 Share Posted March 1, 2012 Thanks for the info on this. It wil be fixed in the next release Link to comment Share on other sites More sharing options...
BK~ Posted March 3, 2012 Share Posted March 3, 2012 Do you have by chance, Filehippo updater installed? I have no Filehippo updaters. I downloaded Recuva from piriform.com. When I click on "Check for updates" in the lower-right corner of Recuva window, then the browser (IE9) opens a page www.piriform.com/recuva/update?v=1.42.544%20(64-bit)&l=1033 saying that "A new version, 1.42.544 is available to download". This happens with Recuva only and only with its 64-bit version. It wil be fixed in the next release Thank you. Link to comment Share on other sites More sharing options...
plotchick Posted March 8, 2012 Share Posted March 8, 2012 Recuva is free, and updates are free. If you paid for anything here it was for direct support from the developers. If you downloaded from another site other than filehippo it was likely an unauthorized mirror. (This is totally off topic.. I apologize.) I downloaded from piriform.com - I just chose the "Home" version. There is no explanation anywhere showing what's different in each of the versions. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 9, 2012 Moderators Share Posted March 9, 2012 I agree the page is confusing. Basically recuva is the same version whether you choose recuva free, recuva home or recuva business. I feel it should say in the recuva free version 'free forum support' instead of 'no support'. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now