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ccleaner big problem

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Guest sophie

hello

i have a big problem with ccleaner,i have cleaned the registry and i have made a backup (excuse my english, i am french) but i can't restore my registry (erreur d'acc?s au registre) lorsque j'essaie de restaurer les backups.

 

i need your help

 

THANKS A LOT

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Sophie, you right-clicked the backup and merged, but it failed to merge? 2u4j7ed.jpg

Tell us what the message reported. Le message dit quoi?

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Guest sophie

Sophie, you highlighted the backup, right-clicked and merged, but it failed to merge? 2u4j7ed.jpg

Tell us what the message reported. Le message dit quoi?

 

 

hello yes it failed to merge. the message is :

impossible d'importer C.....reg : erreur d'acc?s au registre

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impossible d'importer C.....reg : erreur d'acc?s au registre

Unable to import C... reg: error accessing the registry

 

I've not experienced this problem yet, so I cannot help you at the moment. Hopefully other members will provide aid soon. :)

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Guest sophie

Unable to import C... reg: error accessing the registry

 

I've not experienced this problem yet, so I cannot help you at the moment. Hopefully other members will provide aid soon. :)

 

 

thanks a lot i wait for replies

 

good evening

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Guest sophie

What is your operating system?

 

If it is vista or Win 7 are you in an administrator account when you try to merge?

 

 

thanks for your reply no it's an old computer with xp, my account is an administrator account

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Hi sophie,

 

Since Hazel established that you're running as an administrator, you could try importing the .reg file.

 

Before editing the registry in any way, I highly recommend the backup program Erunt.

 

To import a .reg file...Start > run > regedit > file > import > browse to .reg file and highlight it then select open.

 

This should merge the file, if not you may have a file association problem.

 

You can find the fix here. Download the REG file association fix.

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Guest sophie

Hi sophie,

 

Since Hazel established that you're running as an administrator, you could try importing the .reg file.

 

Before editing the registry in any way, I highly recommend the backup program Erunt.

 

To import a .reg file...Start > run > regedit > file > import > browse to .reg file and highlight it then select open.

 

This should merge the file, if not you may have a file association problem.

 

You can find the fix here. Download the REG file association fix.

 

hi JAMIN4U

 

i make what you say, ?a ne marche pas,je ne comprends pas, j'ai t?l?charg? le fix et ensuite try to merge the sauvegardes of ccleaner but if fails.

 

thanks a lot for your reply,

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Sophie where on you computer did you keep the backup? My documents? Or did you choose somewhere else?

 

Did you rename the back up when you saved it?

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Guest sophie

Sophie where on you computer did you keep the backup? My documents? Or did you choose somewhere else?

 

Did you rename the back up when you saved it?

hello

yes the backup are in my documents, i don't rename the back up when i saved it

 

thanks for your reply

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How would it work if you tried merging it in safe mode?

There may be a security app blocking the import, or possibly even some fake security app.

 

Try rebooting your PC, then hit f8 key about once per second while it is booting up, till you get to a safe mode options screen.

Select a safe boot option, such as with networking.

 

Try to merge again, this time in Safe Mode, & see it it will work.

Let us know if this works & report back.

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