anson Posted July 17, 2011 Share Posted July 17, 2011 I use a laptop running Windows 7 32 bit and have been using ccleaner for years with no problems until 3.07 and 3.08. Now when trying to run either of those with Windows log files ticked the scan stalls at about 35%. If I untick it then the run completes. I have tried various methods of deleting these log files elsewhere including TweakNow but it has no effect. Short of doing a Windows 7 repair is there any way I can rectify this? Link to comment Share on other sites More sharing options...
Winapp2.ini Posted July 17, 2011 Share Posted July 17, 2011 Are the log files in use by some process? winapp2.ini additions thread winapp2.ini github Link to comment Share on other sites More sharing options...
anson Posted July 17, 2011 Author Share Posted July 17, 2011 Not that I am aware. No programs are running. Also if I install version 3.06 the it runs with windows log files ticked without any problem. Link to comment Share on other sites More sharing options...
rafale Posted July 18, 2011 Share Posted July 18, 2011 i'm using win7 64bit, i'm facing the exact problem with newer ccleaner version, hope this problem can be fix. Link to comment Share on other sites More sharing options...
nikki605 Posted July 19, 2011 Share Posted July 19, 2011 There must be something additional factoring in here. I am running CC 3.08 on my Win7 x64 laptop with Windows Log Files checked and the scan does not hang. I just ran it and 6 log files were deleted. Win10 Pro x64 Desktop (Speccy) - Win10 Pro x64 Laptop (Speccy) Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 19, 2011 Moderators Share Posted July 19, 2011 When you talk about it hanging at 35% do you mean the 'analyse' hangs or the 'clean' hangs? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
rafale Posted July 19, 2011 Share Posted July 19, 2011 For my case, its analyse phase, no problem in cleaning, it still work, but it alway hanged at analysing log files for abt 1-2 min then it continue to complete analysing and cleaning.It still work and log files were cleaned, but its juz that it took too long to analyse the log file, this dosen't happen on ver 3.06, it started to act this way from 3.07 onward.I did a complete uninstall and reinstall ccleaner, but it dosen't fix it. Link to comment Share on other sites More sharing options...
anson Posted July 19, 2011 Author Share Posted July 19, 2011 My problem was that it hangs on run. But after reading your question I find that it hangs on analyse also. Link to comment Share on other sites More sharing options...
rafale Posted July 19, 2011 Share Posted July 19, 2011 I check again, it always hang at analysing windowsupdate.log for abt 2min then it continue again. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted July 22, 2011 Moderators Share Posted July 22, 2011 how big is your update log (mine was a plain text with only a few lines) try to delete the windows update log to the recycle bin and recreate a blank txt file with the same name. "WindowsUpdate.log" see if it has the same difficulties, if not delete the new file and let windows regenerate the file. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
anson Posted July 22, 2011 Author Share Posted July 22, 2011 My Update log is many lines (100Kb) When I try to delete it I get this message: "This Action can't be completed because the file is open in Application Experience" What is Application Experience and how do I sort this problem? Link to comment Share on other sites More sharing options...
Moderators Andavari Posted July 22, 2011 Moderators Share Posted July 22, 2011 try to delete the windows update log to the recycle bin and recreate a blank txt file with the same name. "WindowsUpdate.log" I know on XP that Automatic Updates has to be turned off in Services first, and then wait several seconds to perhaps 2 or some minutes before it can actually be deleted - or the simple way is to use a tool that can delete on reboot like Trend Micro HijackThis, or Malwarebytes' Anti-Malware->Tools->FileAssassin. Link to comment Share on other sites More sharing options...
anson Posted July 22, 2011 Author Share Posted July 22, 2011 I was able to delete it using Malwarebytes and recreated a text file with the same name, but the problem persists. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 22, 2011 Moderators Share Posted July 22, 2011 Are all your Windows Updates bang up to date? Are there any you have chose to hide? Are there any which refuse to install? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
rafale Posted July 22, 2011 Share Posted July 22, 2011 my windowupdate.log is 0kb, its a blank text, i did delete it and let window regenerate it, but the problem is still there, my window are fully updated and i had not encounter any updates that refuse to install. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted July 22, 2011 Moderators Share Posted July 22, 2011 Sounds like the parties who are having this issue should add windowsupdate.log to their exclude list. Application Experience is best described http://www.blackviper.com/wiki/Application_Experience It's the little score that your computer is given, in Mycomputer>Properties but why yours locks windowsupdate.log and my doesn't I'm not sure ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
anson Posted July 23, 2011 Author Share Posted July 23, 2011 This seems to work as an alternative to clear log files. Any thoughts? @echo off FOR /F "tokens=1,2*" %%V IN ('bcdedit') DO SET adminTest=%%V IF (%adminTest%)==(Access) goto theEnd for /F "tokens=*" %%G in ('wevtutil.exe el') DO (call :do_clear "%%G") goto theEnd :do_clear echo clearing %1 wevtutil.exe cl %1 goto :eof :theEnd Comes from this site. http://www.ocztechnologyforum.com/forum/archive/index.php/t-73686.html Link to comment Share on other sites More sharing options...
Moderators Andavari Posted July 23, 2011 Moderators Share Posted July 23, 2011 If CCleaner would simply delete locked files like that log on reboot it wouldn't be an issue. Link to comment Share on other sites More sharing options...
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