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speccy keeps crashing

rvboutin

By rvboutin
in Speccy Bug Reporting

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rvboutin

rvboutin

Posted
Posted (edited)

Hi,

No matter what, Speccy always crashes! The funny thing is that I can see and navigate the various panels if I leave the DrWatson windows open!? As soon as I click "send report" or anything else in the error windows, Speccy shuts down.

I don't know exactly what causes this except I have the following error in Windows even viewer:

 

Event Type:	Error
Event Source:	Application Error
Event Category:	None
Event ID:	1000
Date:		21/03/2011
Time:		16:42:12
User:		N/A
Computer:	L-AV2021D02
Description:
Faulting application speccy.exe, version 1.9.0.231, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 73 70 65   ure  spe
0018: 63 63 79 2e 65 78 65 20   ccy.exe 
0020: 31 2e 39 2e 30 2e 32 33   1.9.0.23
0028: 31 20 69 6e 20 6b 65 72   1 in ker
0030: 6e 65 6c 33 32 2e 64 6c   nel32.dl
0038: 6c 20 35 2e 31 2e 32 36   l 5.1.26
0040: 30 30 2e 35 37 38 31 20   00.5781 
0048: 61 74 20 6f 66 66 73 65   at offse
0050: 74 20 30 30 30 31 32 61   t 00012a
0058: 66 62 0d 0a               fb..

 

AND

 

 

Event Type:	Error
Event Source:	Application Error
Event Category:	None
Event ID:	1001
Date:		21/03/2011
Time:		16:44:46
User:		N/A
Computer:	L-AV2021D02
Description:
Fault bucket -1959716890.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20   Bucket: 
0008: 2d 31 39 35 39 37 31 36   -1959716
0010: 38 39 30 0d 0a            890..

 

I don't know if that can help...

Cheers,

Rv

Edited by Nergal
added code tags for easier readin
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Nergal

Nergal

Posted
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Please run speccy in debugger mode http://www.piriform.com/docs/speccy/troubleshooting-speccy/running-speccy-in-debug-mode

 

If it crashes please locate the log file created in your speccy directory (usually c:\program files\speccy) and use the attach file (found after pressing the reply button)

 

If you want to experiment to find the cause of the crashes run the debug-mode a number of times with these steps

 


  1.  
  2. uncheck everything
  3. check the first item
  4. run speccy
  5. if no crash then
  6. re-run debug
  7. uncheck everything
  8. check the next item
  9. repeat until you discover the crash 5-8

 

the developers read every thread so it is very important for you to attach the log file

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

Support at https://support.ccleaner.com/s/?language=en_US

Pro users file a PRIORITY SUPPORT via email support@ccleaner.com

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  • 3 weeks later...
Hawkinz

Hawkinz

Posted
Posted

 

I can not run debug mode, I get the error message "Windows can not find 'C:\Program Files\Speccy\Speccy.exe /debug'. Make sure you typed the name correctly, and then try again"

 

This *is* the right location of the file, as if I run it without the debug switch it runs the program before crashing. It does generate a temporary error report (attached) which it deletes when I close the program, and adds a DMP file to the speccy folder (52MB)

 

Any ideas?

4bfd_appcompat.txt

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Nergal

Nergal

Posted
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Also it should be (with quotes) "C:\Program Files\Speccy\Speccy.exe" /debug

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

Support at https://support.ccleaner.com/s/?language=en_US

Pro users file a PRIORITY SUPPORT via email support@ccleaner.com

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  • 4 weeks later...
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Nergal

Nergal

Posted
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I recommend uninstalling Speccy, then downloading it again and installing it again to see if that resolves the issue.

 

Why? That wouldn't help us find the issue and fix it. Also this poster has not replied in a month so they probably either fixed it or gave up.

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

Support at https://support.ccleaner.com/s/?language=en_US

Pro users file a PRIORITY SUPPORT via email support@ccleaner.com

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dearing

dearing

Posted
Posted

I am also having the same problem with Speccy crashing every time I try to run it, even in debug mode with every option unchecked. Attached is the txt file, as the dmp file is too big and the forum won't let me attach it. I can provide it by email, FTP, or http link upon request.

 

Speccy_log1_10_2483-5-2011_22-22.txt

 

Any help would be appreciated. Thanks!

 

Jason

 

 

 

 

Please run speccy in debugger mode http://www.piriform.com/docs/speccy/troubleshooting-speccy/running-speccy-in-debug-mode

 

If it crashes please locate the log file created in your speccy directory (usually c:\program files\speccy) and use the attach file (found after pressing the reply button)

 

If you want to experiment to find the cause of the crashes run the debug-mode a number of times with these steps

 


  1.  
  2. uncheck everything
  3. check the first item
  4. run speccy
  5. if no crash then
  6. re-run debug
  7. uncheck everything
  8. check the next item
  9. repeat until you discover the crash 5-8

 

the developers read every thread so it is very important for you to attach the log file

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Willy2

Willy2

Posted
Posted

@Hazelnut,

 

When the user clicks on ""Start"", ""Run"" and uses the command box in an attempt to run Speccy in debug mode, then an error occurs. And I know why. Windows XP doesn't like the space between ""Program"" and ""Files"" !!!! Because then it responds with: ""Can't find the program c:\program"".

 

Before typing the path to Speccy, the user should open the MS-Dos prompt window first. Type in the ""Run"" box: ""CMD.exe"" and then the path to Speccy.

 

If this ""space error"" occurs in Win 7 and Vista as well (I use XP) then the info in the online documentation should be rewritten.

System setup: http://speccy.piriform.com/results/gcNzIPEjEb0B2khOOBVCHPc

 

A discussion always stimulates the braincells !!!

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Nergal

Nergal

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@willy2 This should not be needed. the space error dose not occur if you type it exactly as I stated in reply #5 (on all Operating systems)

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

Support at https://support.ccleaner.com/s/?language=en_US

Pro users file a PRIORITY SUPPORT via email support@ccleaner.com

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