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Speccy 1.09.231 is not properly reporting my AV and FW software.


Compumind

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Hi there:

 

Speccy 1.09.231 is not properly reporting my AV and FW software.

 

I am using Norton Internet Security 2011, while Speccy reports back McAfee.

 

Firewall

Firewall Enabled

Company Name McAfee

Display Name

Product Version

 

Antivirus

Antivirus Enabled

Company Name McAfee

Display Name McAfee VirusScan

Product Version

 

Note that the Product Version is not displayed as well.

 

There isn't a trace of McAfee on the system in question, running XP, SP3.

 

What's up?

 

TIA :o

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There's an error in speccy's AV/Security detection. This is a known issue and the developers are looking into it.

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

Support at https://support.ccleaner.com/s/?language=en_US

Pro users file a PRIORITY SUPPORT via email support@ccleaner.com

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I don't believe there is one yet. The Devs don't usually give an ETA unless the change has been committed to the program.

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

Support at https://support.ccleaner.com/s/?language=en_US

Pro users file a PRIORITY SUPPORT via email support@ccleaner.com

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  • 4 weeks later...
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For the second time you've placed identical topics in two separate Speccy sections, so I've deleted the other one.

 

Since you made the above post, this thread now covers the recent version of Speccy as well.

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Yup, I'm still not displaying AV in 1.10 (which claims to be better at but not fixing the issue completely)

Honestly I'm not too supprised that AV don't readily show them selves to apps like this, again it would make malware's job easier if it were)

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

Support at https://support.ccleaner.com/s/?language=en_US

Pro users file a PRIORITY SUPPORT via email support@ccleaner.com

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Yup, I'm still not displaying AV in 1.10 (which claims to be better at but not fixing the issue completely)

Honestly I'm not too supprised that AV don't readily show them selves to apps like this, again it would make malware's job easier if it were)

 

Hi Nergal:

 

If NIS 2011 (or any other AV type product) cannot be detected properly in Speccy, then those fields should be removed, IMHO.

Accurate system information is key.

 

I really thought this problem would have been resolved by now in 1.10

 

Could a Dev acknowledge this continuing issue?

 

Many thanks. :rolleyes:

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PM sent

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

Support at https://support.ccleaner.com/s/?language=en_US

Pro users file a PRIORITY SUPPORT via email support@ccleaner.com

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  • 2 weeks later...

Hi MrRon -

 

Where do I obtain the logfile and how to PM it to you?

 

Thanks!

 

Bump!

 

How long do I have to wait for a reply? :(

 

I thought that Piriform would be more proactive on this.

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How to do logs

http://www.piriform.com/docs/speccy/troubleshooting-speccy/running-speccy-in-debug-mode

 

To pm MrRon just click on his name and select 'send me a message' then select 'choose full editor' (this will allow you to attach a log in the pm)

 

 

Devs don't usually reply in threads as such, the reply may be in the form of a fix in a new release.

 

Please be patient.

 

Support contact

https://support.ccleaner.com/s/contact-form?language=en_US&form=general

or

support@ccleaner.com

 

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How to do logs

http://www.piriform.com/docs/speccy/troubleshooting-speccy/running-speccy-in-debug-mode

 

To pm MrRon just click on his name and select 'send me a message' then select 'choose full editor' (this will allow you to attach a log in the pm)

 

 

Devs don't usually reply in threads as such, the reply may be in the form of a fix in a new release.

 

Please be patient.

 

Hi hazelnut:

 

Exactly which of the logs does MrRon want that would be related to my above issue with 1.10?

 

"A Window will appear asking you which features of Speccy you would like to log."

 

Thanks.

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He'd probably rather you include all items in the window which opens with the debug command

 

You need to type (with the quotes) in your run box

 

"C:\program files\Speccy\speccy.exe" /debug

 

replace c:\program files\speccy\ with the location of your speccy if it is different than that.

 

also He wants you to attach (to the PM) a copy of the speccy report (file>save as text file)

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

Support at https://support.ccleaner.com/s/?language=en_US

Pro users file a PRIORITY SUPPORT via email support@ccleaner.com

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He'd probably rather you include all items in the window which opens with the debug command

 

You need to type (with the quotes) in your run box

 

"C:\program files\Speccy\speccy.exe" /debug

 

replace c:\program files\speccy\ with the location of your speccy if it is different than that.

 

also He wants you to attach (to the PM) a copy of the speccy report (file>save as text file)

 

Hi Nergal:

 

After creating them, I can say that nothing in the logs would be of useful information.

 

Still have wrong AV/FW detection in 1.10 - anyone else?

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I'm sorry but I think you should let the developers decide what is useful information. They asked for the logs and the debug log because it'll tell them something.

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

Support at https://support.ccleaner.com/s/?language=en_US

Pro users file a PRIORITY SUPPORT via email support@ccleaner.com

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How to do logs

http://www.piriform.com/docs/speccy/troubleshooting-speccy/running-speccy-in-debug-mode

 

To pm MrRon just click on his name and select 'send me a message' then select 'choose full editor' (this will allow you to attach a log in the pm)

 

 

Devs don't usually reply in threads as such, the reply may be in the form of a fix in a new release.

 

Please be patient.

OK, here is my dumb question. I was going to send my logs to MrRon and ran into a problem. When I get to the send message screen, I cannot find anything called 'choose full editor' so I can attach the log files.

 

What am I missing? :redface:

Win10 Pro x64 Desktop (Speccy) - Win10 Pro x64 Laptop (Speccy)

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I'm sorry but I think you should let the developers decide what is useful information. They asked for the logs and the debug log because it'll tell them something.

 

Hi Nergal:

 

I ran the Debug with all parameters checked.

 

However, It was updating the .txt file (after some normal initialization data) with this -

 

[2011-05-04 14:18:37] [iNFO ] ATI detection GPU - Status 0, count 1 (60, 0 0)

 

Nothing else, so after 1 hour I decided to terminate the Debug.

 

Am I doing something wrong? Seems pretty clear to me.

 

Compumind :0)

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I can't answer that and neither can you. If the developers have asked for the log (whether you think it normal or not) you should submit it. Especially with this issue as the problem is not that speccy isn't working the problem is that speccy is recieving bad information.

 

Why are you fighting posting a log? if it was asked for you should probably submit it if you want this issue fixed.

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

Support at https://support.ccleaner.com/s/?language=en_US

Pro users file a PRIORITY SUPPORT via email support@ccleaner.com

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I can't answer that and neither can you. If the developers have asked for the log (whether you think it normal or not) you should submit it. Especially with this issue as the problem is not that speccy isn't working the problem is that speccy is recieving bad information.

 

Why are you fighting posting a log? if it was asked for you should probably submit it if you want this issue fixed.

 

Nergal:

 

I don't mind PM-ing the log for what it's worth.

 

Problem is that when I check off all the boxes and sub-boxes, there is no notification that the debug is complete. The file size is always increasing.

 

When does the debug end?

 

Ideas?

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There is no complete to the debug unless there is a crash. Just let it load the specs of the machine and then exit speccy normally

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

Support at https://support.ccleaner.com/s/?language=en_US

Pro users file a PRIORITY SUPPORT via email support@ccleaner.com

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OK, here is my dumb question. I was going to send my logs to MrRon and ran into a problem. When I get to the send message screen, I cannot find anything called 'choose full editor' so I can attach the log files.

 

What am I missing? :redface:

Again, I have logs that I am willing to send but I see no way to attach them to a PM

Win10 Pro x64 Desktop (Speccy) - Win10 Pro x64 Laptop (Speccy)

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There is no complete to the debug unless there is a crash. Just let it load the specs of the machine and then exit speccy normally

 

Hi Nergal:

 

PM sent to MrRon.

 

Nikki605:

 

Just copy and paste the text of the debug.txt file into the message body.

I see what you mean about the attachment.

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