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Speccy V1.07.205 (Portable) Hangs XP64 SP2


RonG

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Greetings!

An obviously h/w configuration dependent hang, but the system MUST be powered off (UNPLUGGED!) to recover.

Specifics:

HP xw9300 with:

Two AMD Opteron 250 processors

2GB RAM

2 WD SATA hds

1 DVD ROM

1 DVD R/W

! NVidia Quadro FX 540

Mobo Chipset NVidia NForce etc..

 

Most things enumerated/identified except the RAM and disc drives. If the Piriform s/w developers are interested in additional details, please let me know and I will be happy to provide as available. :)

RonG

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HI

 

I have a similar problem with Speccy. It stops working and a Windows 7 error message comes up saying "the program has stopped working".

This happens while Speccy is checking the ram and MB.

 

Windows 7 x64

Gigabyte UD3R

Corsair Dominator 1600 3x2gb

PowerColour HD6850

 

 

Thanks

 

Dave

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HI

 

I have a similar problem with Speccy. It stops working and a Windows 7 error message comes up saying "the program has stopped working".

This happens while Speccy is checking the ram and MB.

 

Windows 7 x64

Gigabyte UD3R

Corsair Dominator 1600 3x2gb

PowerColour HD6850

 

 

Thanks

 

Dave

At least WIN7 is somewhat more robust than XP64! :rolleyes:

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Can you post /debug logs for this?

 

Howto Run in Debug mode

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

Support at https://support.ccleaner.com/s/?language=en_US

Pro users file a PRIORITY SUPPORT via email support@ccleaner.com

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Can you post /debug logs for this?

Happy to do so. There are some limitations though, the system HANGS and must be powered off and on again for further activity. Serendipitously I found that SPECCY ran in the debug mode if I did not check all of the options, specifically if I left the SMART checks out. :rolleyes: So, attached you will find that log data which was captured prior to the HANG. Speccy_log1_07_2054-1-2011_13-28.txt

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RonG thanks that's exactly the information they need

 

can you confirm that if you check everything except for smart it does not hang?

 

if so can you run a speccy (via "File>Publish Snapshot" in speccy menu) of the system (using debug without smart checked) and post the link to this thread

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

Support at https://support.ccleaner.com/s/?language=en_US

Pro users file a PRIORITY SUPPORT via email support@ccleaner.com

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RonG thanks that's exactly the information they need

 

can you confirm that if you check everything except for smart it does not hang?

 

if so can you run a speccy (via "File>Publish Snapshot" in speccy menu) of the system (using debug without smart checked) and post the link to this thread

Sorry for delay. YES, I can confirm and do that speccy runs in debug mode with SMART options unchecked. I have tried the publish snapshot, but never receive a url, only a Publish Snapshot popup with three option buttons:

1. Open In Browser

2. Copy to Clipboard

3. Close

Suggestions?

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press open in browser, what happens (it should open in browser) paste the link here

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

Support at https://support.ccleaner.com/s/?language=en_US

Pro users file a PRIORITY SUPPORT via email support@ccleaner.com

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can you save as a text file (within speccy File>save as text file) then attach it here?

 

note open the text first and make sure it doesn't list your windows license key if it does replace the key with the word removed or something. Im not sure if it does because mine is a volume key so it just says a bunch of b's

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

Support at https://support.ccleaner.com/s/?language=en_US

Pro users file a PRIORITY SUPPORT via email support@ccleaner.com

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can you save as a text file (within speccy File>save as text file) then attach it here?

 

note open the text first and make sure it doesn't list your windows license key if it does replace the key with the word removed or something. Im not sure if it does because mine is a volume key so it just says a bunch of b's

Certainly.. Hope this is that which youMAPINFO1.txt seek.

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Thanks the developers will look into this :)

 

p.s. you really should upgrade to SP3 SP2 is old, flawed and no longer under support from Microsoft, this will probably not solve your issue as I believe something is fighting the S.M.A.R.T. reading of one of the drive. I Have posted this in error. It seems there is no SP3 for windows XP x64 and SP2 (for x64) will be supported (according to microsoft) until April 2014

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

Support at https://support.ccleaner.com/s/?language=en_US

Pro users file a PRIORITY SUPPORT via email support@ccleaner.com

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  • 2 weeks later...

Thanks the developers will look into this :)

 

p.s. you really should upgrade to SP3 SP2 is old, flawed and no longer under support from Microsoft, this will probably not solve your issue as I believe something is fighting the S.M.A.R.T. reading of one of the drive. I Have posted this in error. It seems there is no SP3 for windows XP x64 and SP2 (for x64) will be supported (according to microsoft) until April 2014

:( Sorry to advise, latest 1.08 release (portable) still vexed by HARD hang. Must start with /DEBUG and have SMART options unselected.

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