CCleaner Incorrect Results

[jpritch]

I have attached two screen shots showing what happens when I use CCleaner. If anyone can tell me what I am doing incorrectly to receive this obvious erroneous result when I ran Run Cleaner I will appreciate the assistance.

 

Attachment CCleaner-4.jpg shows the report after I selected Analysis. It is my understanding that all of the files listed should have been deleted when I clicked on Run Cleaner.

 

Attachment CCleaner-5.jpg shows the report after I selected Run Cleaner

[norel]

Try running CCleaner the first thing after you restart, if you haven't already. I've had pretty good results when I do it that way. Restarting forces a lot of stuff to unload from memory that can cause CC to act a little squirrelly. Other than that I can't think of what it might be. I doubt you're doing anything wrong. It should delete exactly what it reports in the analysis.

[Nergal]

Did you accept the UAC prompt when you started ccleaner (Or do you have UAC turned off?) Is Internet explorer killed (Check the Task Manager Processes tab for an occurance of iexplore.exe)

[jpritch]

Try running CCleaner the first thing after you restart, if you haven't already. I've had pretty good results when I do it that way. Restarting forces a lot of stuff to unload from memory that can cause CC to act a little squirrelly. Other than that I can't think of what it might be. I doubt you're doing anything wrong. It should delete exactly what it reports in the analysis.

 

jpritch responds:

I rebooted, then ran CCleaner/Analyze (see attachment-7 which shows many files to be deleted)

(See attachment-8 which shows result from running Run Cleaner)The results are almost complete. I then ran Run Cleamer a few more times and each time a few more items are reported as being deleted. I know that this is abnormal behavior, but I have no idea what is causing it or what I can do to get normal results.

 

Thank you for your reply.

[jpritch]

Did you accept the UAC prompt when you started ccleaner (Or do you have UAC turned off?) Is Internet explorer killed (Check the Task Manager Processes tab for an occurance of iexplore.exe)

 

jpritch responds:

 

I saw no UAC prompt, but then, I have no idea if UAC is ON or OFF and I don't know how to check on this. Should it be ON?

 

I don't understand your question about killing IE. That is my default browser and it is always ON. Should it be closed when CCleaner is running?

 

Thanks for your suggestions.

[Nergal]

yes, ie needs to be closed before cleaning

 

here is information on UAC do not turn UAC off