defraggler application error

[elainek]

 

I have this window popping up about 20 sec. into de fragmentation. I have uninstalled cleaned registry (thank you ccleaner) and reinstalled but the same thing happens. Help please.

 

Thank you for all your great work.

[eL_PuSHeR]

Maybe you should run defraggler using the /debug option and post the debugging log here afterwards. Some developer might shed some light on this issue.

 

PS - I advise you to not use JPEG as screen capture format. PNG is way better on this regard.

[elainek]

I followed Troubleshoot doc on Bug reporting but I have not got C:\Program Files\Defraggler\Defraggler.exe /debug.

 

Thanks for PNG tip.

[hazelnut]

I followed Troubleshoot doc on Bug reporting but I have not got C:\Program Files\Defraggler\Defraggler.exe /debug.

 

Thanks for PNG tip.

 

Just follow what it says to do, the /debug tells the program to debug itself.

[elainek]

Just follow what it says to do, the /debug tells the program to debug itself.

 

This is what I get.

 

 

The program is in C:\Program files\Defraggler.

 

 

OS Name Microsoft Windows XP Professional

Version 5.1.2600 Service Pack 2 Build 2600

OS Manufacturer Microsoft Corporation

System Name xxxxx

System Manufacturer FUJITSU SIEMENS

System Model Amilo M1450 Series

System Type X86-based PC

Processor x86 Family 6 Model 13 Stepping 8 GenuineIntel ~1699 Mhz

BIOS Version/Date American Megatrends Inc. 1.02C, 24/Nov/05

SMBIOS Version 2.3

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale Greece

Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"

User Name xxxxxx

Time Zone GTB Daylight Time

Total Physical Memory 2,048.00 MB

Available Physical Memory 1.19 GB

Total Virtual Memory 2.00 GB

Available Virtual Memory 1.96 GB

Page File Space 4.79 GB

Page File C:\pagefile.sys

[hazelnut]

When you open the run box type in (or copy and paste) this..

 

C:\Program Files\Defraggler\Defraggler.exe /debug

 

(Note that there HAS to be a space after the word exe and the forward slash/)

[elainek]

When you open the run box type in (or copy and paste) this..

 

C:\Program Files\Defraggler\Defraggler.exe /debug

 

(Note that there HAS to be a space after the word exe and the forward slash/)

 

Sorry this is what I am getting, thanks for the help.

[redhawk]

Are you running any security softare?

 

Does the event logs (eventvwr.exe) show any errors maybe related to software exception 0xc000000d??

 

Richard S.

[elainek]

Are you running any security softare?

 

Does the event logs (eventvwr.exe) show any errors maybe related to software exception 0xc000000d??

 

Richard S.

 

Hello,

 

I am using free Avast and I have not had a problem with other Defraggler downloads BUT 2 days ago the previous version to 1.21.209 had the same problem so I updated but still the same problem. The event log / Applications does not show anything related to 0xc000000d. First time I have used it but no I saw nothing.

[mr don]

When you open the run box type in (or copy and paste) this..

 

C:\Program Files\Defraggler\Defraggler.exe /debug

 

(Note that there HAS to be a space after the word exe and the forward slash/)

 

In testing this on my clean XP machine, attempting to "run" the command you specified resulted in the "cannot find 'C:\Program'. Make sure you typed the name correctly, and then try again. To search for a file, click the start button, and then click Search." error.

 

All you really need to put in the run box is Defraggler /debug

 

This will work.

 

Thanks!

[Aethec]

Actually, typing defraggler /debug will work only if Defraggler is in the "path". Hazelnut forgot the quoting marks : "C:\Program Files\Defraggler\Defraggler.exe" /debug should work on a x86 system. The x64 exe name is Defraggler64.exe;)Snippet

[elainek]

Thank you to you both. I did mr don's run and it opened Defraggler in debug mode. It stopped seconds in so I will post the bug report.

At last I got it to open. Thank you.

[mr don]

Actually, typing defraggler /debug will work only if Defraggler is in the "path". Hazelnut forgot the quoting marks : "C:\Program Files\Defraggler\Defraggler.exe" /debug should work on a x86 system. The x64 exe name is Defraggler64.exe;)Snippet

 

Actually, Hazelnut's run doesn't work on mine, & mine is a 32 bit / x86 system.

 

Running the exact path for ccleaner.exe & defraggler on XP will result in them running, but adding the space /debug always results in the cannot find error.

You have to run the short, or relative path to get it to enter debug mode. (Defraggler /debug)

 

Thanks!