drbusz Posted March 9, 2010 Share Posted March 9, 2010 I just installed CCleaner and can't run it. I have Windows Vista 32 bit Service Pack 1. I was able to perform cleanup from the website immediately upon installing. But when I go to the shortcut on my desktop and attempt to open it, it doesn't do anything. Any suggestions? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 9, 2010 Moderators Share Posted March 9, 2010 Try downloading it to the desktop and installing it from there. Use a different browser perhaps if still no luck. Right-click run as admin? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Ishi Posted March 9, 2010 Share Posted March 9, 2010 Try deleting the shortcut and recreate it. Delete the CCleaner desktop shortcut and look for CCleaner on the Start menu and once you see its launcher in the Start Menu, right click it and click Send to and click Desktop, that should create a new desktop shortcut of CCleaner. If that does not work, try uninstalling CCleaner, then install it again and make sure that during the installation process, the "Create Desktop shortcut" option must be checked. What I suspect might have happened is that, you decided to install the latest version of CCleaner and during the installation process, you might have the "Create Desktop Shortcut" option unchecked making the old shortcut basically invalid but I'm not really sure of this scenario because you only said that nothing happens when you click the desktop shortcut and how exactly this does not do anything is unknown to me. So maybe a little more detail please. I love computer maintenance tasks. Some of my favorite programs: Wordpad -basic word processing Notepad - temporary clipboard and basic scripting module Windows Media Player 12- video, music and online radio player Windows Media Center - live TV, local FM radio CCleaner- handy computer maintenance tool If something fails to work after using the registry cleaner, use SYSTEM RESTORE. Link to comment Share on other sites More sharing options...
marmite Posted March 9, 2010 Share Posted March 9, 2010 What I suspect might have happened is that, you decided to install the latest version of CCleaner and during the installation process, you might have the "Create Desktop Shortcut" option unchecked making the old shortcut basically invalid but I'm not really sure of this scenario because you only said that nothing happens when you click the desktop shortcut and how exactly this does not do anything is unknown to me. The CCleaner exe location doesn't change between versions. If you leave the shortcut option unchecked in a subsequent update the old one won't be removed and it will still work correctly. Link to comment Share on other sites More sharing options...
Hosein Motlag Posted March 9, 2010 Share Posted March 9, 2010 Right-click run as administrator OK http://piriform.yahova.com/ Link to comment Share on other sites More sharing options...
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