desperate for help

[albert]

i open up cleaner try to scan for problems then it shuts down, does`nt seem to want to stay open for more than 5 seconds if any one can help i would be forever grateful. tried visual basic 6 runtime thingy but to know evale please please please help

[seamaiden]

What kind of security software do you have installed? You may need to create an exception in one of them to allow CCleaner to run.

[gunner]

Albert, you are everywhere! Might also want to check and make sure you are not being blocked by your firewall. Which one are you using?

[albert]

ok i`ve tried adjusting spyware and anti virus to the pont of turning them of completely and still no progress. think i may cry if i cant get it to work,any more ideas ppl?

[gunner]

Create an exception in your firewall and see if that helps.Also open IE, go to tools and check the security level. I use medium which is usually high enough. You can access the firewall by opening all programs, accessories,security center. If the option auto update is seleced in options, and the cleaner cannot access the net, it may cause a problem.